Lucy in the Sky Return Policy 2026 | Refunds, Exchanges & Shipping Rules
Lucy in the Sky provides a 14-day request window from the date of product receipt. Once the company receives your request, you will receive an email with a store credit code. Returns within the United States are free, while international returns require the customer to cover shipping costs. This article provides an in-depth explanation of the return process for Lucy in the Sky products and addresses common questions about the return process.
Return Peried
14 Days
Exchange Time
NA
Refund Process
7 Days
Shipping FEE
Non-refundable
Also Read: Lululemon Return Policy
Details of Lucy in the Sky Returns:
| Information | Details |
| Website | Lucy in the sky |
| Return time | 14 days |
| Return medium | Online |
| Exchange medium | No Direct Exchanges |
| Refund mode | Original mode of payment |
| shop@lucyinthesky.com |
What are Lucy In the Sky Return Policy Methods?
To initiate a return, you must create a return account on the website. Upon creating an account, you can generate a return label. The label can be found in the “Order History” section and can be accessed to view the order that needs to be returned. The label should be printed and dropped off at the nearest drop-off location.
Also Read: Skims Return Policy
Lucy in the Sky online Return Method:
You can return or exchange your product via mail, you need to follow the prompts that appear on your screen.
If the return shipping label is not provided by the company then contact your related carrier and have the product shipped back to Lucy in the Sky’s warehouse. It is suggested that you use the authorized drop off location to send your product back to the warehouse.
Return Process for International Customers
Unlike U.S. customers, international customers are responsible for return postage. Here’s what you need to do:
How to Return an Item from Outside the U.S.
Lucy in the Sky, 808 Wall St, 5th Floor Los Angeles, California 90014, United States
What are Lucy in the Sky Return Policy Conditions?
There are following conditions that must be fulfilled if you want to return your product at Lucy In the Sky:
Also Read: Ssense Return Policy
Lucy in the Sky Refund Policy:
Store credit is issued within 7 days of the warehouse receiving your return, with an email confirmation sent upon processing. This credit is automatically applied to the account linked to the email address used for the original order. Afterpay payments continue to be withdrawn until the order balance is paid off, regardless of the return status.
Regular returns will be refunded through store credit. If your product is damaged or delayed, you can opt for a full refund, store credit, or reimbursement for repair costs. To report damaged or delayed products, send an email to shop@lucyinthesky.email with a picture, and expect a response within 7 Days.
Lucy in the Sky Exchange Policy:
Lucy in the Sky does not do direct exchanges. You must return the current item for store credit and then use that credit to place a new order for your preferred size or style.
Also Read: Reiss Return Policy
How to Return at Lucy in the sky without Receipt?
Lucy in the Sky is an online retailer that does not require a receipt for returns. To initiate a return shipping label, simply log in to the site using your account email. Despite not having an account on the site, you can still use the email provided at the time of purchase to generate your return label.
Lucy in the Sky Return Policy after 14 Days:
Lucy in the Sky’s return policy is more stringent than other online stores in terms of strictness. The store’s return window is 14 days after delivery, and the item must be returned in the same condition as it was received. If the item is not returned, you may face the risk of it being returned to you. Lucy in the Sky only accepts returns within 14 days of receiving an item.
Shipping and Delivery Details:
All orders ship from Los Angeles, with estimated shipping times available on product pages and in Order History. Orders containing styles with different ship dates may ship separately. International shipping costs $19.90 for regular delivery (7-14 business days) or $39.90 for expedited shipping. Business days exclude weekends and holidays, and standard ship times cannot be changed by the delivery method.
Once shipped, standard delivery takes 3-7 business days via Amazon Shipping or USPS, while international delivery takes 7-14 business days via GlobalPost. UPS overnight is available for “Ships in 24 Hours” orders if placed before 11am PT. Tracking numbers are emailed upon shipment, and international recipients are responsible for all taxes and customs fees. Orders returned to sender will be processed for store credit.
Lucy in the Sky Returns for Faulty or Damaged Items:
Lucy in the Sky ensures quality control for every product, but if you receive a faulty or damaged item, you must contact customer service at shop@lucyinthesky.com with your order number, a clear photo of the defect, and a brief description of the issue in 14 days of delivery of your order.
Upon reviewing your claim, the support team will determine the next steps, which may include issuing a refund, store credit, or an exchange. Note that minor issues such as loose glitter, sequins, or excess threads are not considered defects, as they are part of the manufacturing process. To avoid any confusion, carefully read the product description before making a purchase.
Exceptions of Lucy in the Sky Return Policy:
Items that have been in your possession for over 14 days or appear worn are not eligible for return at Lucy in the Sky. The company does not explicitly state that worn items cannot be returned, but it is implied that gently used items will be accepted. Styles which are marked as Final Sale are not eligible to be returned or exchanged.
Contact Details:
The email support for Lucy In the Sky-USA is provided by shop@lucyinthesky.com. They will respond to your email within 24 hours.
Customer Service Hours:
Customers can live Chat with lucy in the sky representatives from Monday – Friday 8:00 AM-3:30 PM PST from website.
Also Read: Madewell Return Policy
Social Media Handles
FAQs:
In how many can I return a product at Lucy In the Sky?
Lucy In the Sky allows its customer to make a return of product within 14 days of purchase. The product must be returned in its original condition with a receipt.
In how many days can I get a refund?
You will receive your refund within 1 Week once you approve the refund. Refunds will be issued in the form of the original payment method.Â
Are Returns Free At Lucy In the Sky?
Lucy in the Sky provides free returns within the United States, but customers are responsible for international shipping costs.
Can I return used products to Lucy In the Sky?
The style purchased from Lucy in the Sky must be returned in its original condition, as any other method may result in the item being returned to the customer and not the refund requested.
Can i combine styles from multiple orders?
No, styles must be returned from each order separately.
Conclusion
Lucy in the Sky offers a transparent and customer-friendly return policy, providing you with a 14-day window to make returns and exchanges. Whether you shop online or in-store, knowing the return process is essential to ensure a smooth experience. Remember to maintain the product in its original condition with tags intact and provide proof of purchase.
With a variety of options, including refunds, store credits, and exchanges, Lucy in the Sky ensures that your shopping journey is as delightful as their fashion offerings. Happy shopping and returning!
