lucy in the sky return policy

Lucy in the Sky Return Policy 2024 | 14-Day Guarantee Explained

Explore the world of returns with Lucy in the Sky return policy 14 days. Learn how to make hassle-free returns, whether online or in-store, and discover everything you need to know about their return process.

Lucy in the Sky Return Policy:

Lucy in the Sky provides a 14-day refund request window from the date of product receipt. Once the company receives your request, you will receive an email with a store credit code. Returns within the United States are free, while international returns require the customer to cover shipping costs. This article provides an in-depth explanation of the return process for Lucy in the Sky products and addresses common questions about the return process.

Also Read: Lululemon Return Policy

Details of Lucy in the Sky Returns:

Website Lucy in the sky
Return time 14 days
Return medium In store & Online
Exchange medium In store & Online
Refund modeOriginal mode of payment
Contact (213) 278-0968
Lucy in the Sky Returns

Lucy In the Sky Return Method:

To initiate a return, you must create a return account on the website. Upon creating an account, you can generate a pre-paid USPS return label. The label can be found in the “Order History” section and can be accessed to view the order that needs to be returned. The label should be printed and dropped off at the nearest USPS drop-off location.

Lucy In the Sky Return Policy in-store:

In-store purchases require returning unopened products in perfect condition, providing a receipt, and not completing a Return Request like online returns, with the same rules as online purchases. If you purchased from a Lucy In the Sky store, we recommend returning your product with the original receipt and packaging to your nearest Lucy In the Sky store.

Maintain the item in its original condition, avoiding the removal of any tags and labels. The product must be returned along with a receipt and request any customer representative to make a return. They will be happy to help you. Store representative will check the product and then you can request for a refund, return or exchange.

Also Read: Skims Return Policy

Lucy in the Sky online Return Method:

You can return or exchange your product via mail, you need to follow the prompts that appear on your screen.

  • Login to your account. 
  • Go to the order section.
  • Select the items which you want to return and provide a valid reason for return.
  • Confirm your delivery. 
  • Select the return or refund according to which you want to do.
  • And then submit your request.

Attach the shipping label on the box which is provided by the company and bring your product at the desired shipping location.

 If the return shipping label is not provided by the company then contact your related carrier and have the product shipped back to Lucy in the Sky’s warehouse. It is suggested that you use the authorized drop off location to send your product back to the warehouse.

Lucy in the Sky Return Policy Conditions:

There are following conditions that must be fulfilled if you want to return your product at Lucy In the Sky:

  • The product must be returned in its original condition.
  • The product must be sealed, undamaged or unworn.
  • You must submit the proof of purchase with the product to make a return.
  • All tags must be intact with the product. 

Also Read: Ssense Return Policy

Lucy in the Sky Refund Policy:

Lucy In the Sky has a very generous return policy. You can return or exchange your product easily or get your refund. After receiving your product, Lucy In the Sky will initiate your refund process and then verify that either you are eligible for refund or not. Refunds will take place in the original method of payment you used initially within 7 to 10 working days. Refund process can vary depending on the payment method used by the customers.

Regular returns will be refunded through store credit. If your product is damaged or delayed, you can opt for a full refund, store credit, or reimbursement for repair costs. To report damaged or delayed products, send an email to [email protected] with a picture, and expect a response within 10 days.

Lucy in the Sky Exchange Policy:

You can exchange your product within 14 days of purchase via mail or visit to the store, if you are not satisfied or unhappy with the purchase at Lucy in the Sky. Lucy in the Sky does not engage in direct customer exchanges. The store credit you receive after initiating a refund can be used as a substitute for a formal “exchange”.

The company allows customers to place a new order and proceed with their original payment method, rather than creating a new order entirely. The product must be in its original condition. Lucy in the Sky does not accept the products if they are damaged or used. For more queries you can contact customer support department.

Also Read: Reiss Return Policy 

How to Return at Lucy in the sky without Receipt?

Lucy in the Sky is an online retailer that does not require a receipt for returns. To initiate a return shipping label, simply log in to the site using your account email. Despite not having an account on the site, you can still use the email provided at the time of purchase to generate your return label.

Lucy in the Sky Return Policy after 14 Days:

Lucy in the Sky’s return policy is more stringent than other online stores in terms of strictness. The store’s return window is 14 days after delivery, and the item must be returned in the same condition as it was received. If the item is not returned, you may face the risk of it being returned to you. Lucy in the Sky only accepts returns within 14 days of receiving an item.

Exceptions of Lucy in the Sky Return Policy:

Items that have been in your possession for over 14 days or appear worn are not eligible for return at Lucy in the Sky. The company does not explicitly state that worn items cannot be returned, but it is implied that gently used items will be accepted.

Contact Details:

The email support for Lucy In the Sky-USA is provided by [email protected]. The call center support number is (213) 278-0968. They will respond to your email within 24 hours.

Also Read: Madewell Return Policy

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In how many can I return a product at Lucy In the Sky?

Lucy In the Sky allows its customer to make a return of product within 14 days of purchase. The product must be returned in its original condition with a receipt.

In how many days can I get a refund?

You will receive your refund within 7 to 10 business days once you approve the refund. Refunds will be issued in the form of the original payment method. 

Can I return damaged products at Lucy In the Sky?

No, you cannot return a damaged or defective product at Lucy In the Sky. If you opened the product and its original condition then you can easily make a return. In case, if you have received a damaged or defective product from Lucy In the Sky then you can return or exchange the product but you need to inform the customer support department as soon as possible.

Are Returns Free At Lucy In the Sky?

Lucy in the Sky provides free returns within the United States, but customers are responsible for international shipping costs.

Can I return used products to Lucy In the Sky?

The style purchased from Lucy in the Sky must be returned in its original condition, as any other method may result in the item being returned to the customer and not the refund requested.


Lucy in the Sky offers a transparent and customer-friendly return policy, providing you with a 14-day window to make returns and exchanges. Whether you shop online or in-store, knowing the return process is essential to ensure a smooth experience. Remember to maintain the product in its original condition with tags intact and provide proof of purchase.

With a variety of options, including refunds, store credits, and exchanges, Lucy in the Sky ensures that your shopping journey is as delightful as their fashion offerings. Happy shopping and returning!

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