free-people-RETURN-POLICY

Free People Return Policy 2024 | Refund & Exchange Guide

Unmatched Convenience and Satisfaction: Explore Free People Return Policy for Effortless and Hassle-Free Returns!

Free People Return Policy:

Free People allows its customer to make a return, if they are not happy with the purchase. Free People always want customer satisfaction so you can easily return your purchase. Free people has a very generous return window, allowing its customers to return a product within 30 days of purchase.

During this return window you can request for a full or choose to exchange. The return product must be in its original condition and its original packaging. Make sure that your product is not damaged and unworn. The product must be in its good and sellable condition.

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Details of Free People Returns:

InformationDetails 
WebsiteFree People 
Return time30 days
Return methodIn-store and Online
Refund mediumOriginal payment method & Gift Card
Exchange periodIn-store and Online
Contact 800 309 1500

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Free People Holiday Return Policy:

Free People offers its holiday return policy for customers so they can enjoy hassle- free experiences. If you made a purchase between October and December then you are allowed to make a return till the end of January. 

Free People Returns

Free People Return Methods:

  • In-Store Return 
  • Online Return

Free People In-Store Returns:

If you want to return the product, first you need to check the eligibility of the product to see whether you can make a return or not. If your product is in its good and resalable condition then visit the nearest Free People retail store. The product must be returned along with a receipt and request from the customer agent to make a return.

They will be happy to help you. For online purchases you need to submit a return shipping label, confirmation email and whatever applies to it.  Store employees will check the product and then you can request for a refund, return or exchange. Customers can return their product via mail or in-store. But if you made a purchase at a store then you must return a product at a store.

Free People Online Return Policy:

For online return follow the given instructions:

  • First you need to visit the website and login to your Account.  
  • Go to the Order section. Click on the Returns & Exchange. 
  • Now you will need to provide an order number, zip code and email address. 
  • Select the reason why you want to return your items.
  • If you want to return a gift item, select a gift card to get refund in the form of gift card. Now you need to print out the return label. 
  • Place the product in its original packaging and don’t forget to attach the return label and shipping label on the top of the package. Then drop off your package at any UPS location.
  • Send the product at the given address:

Address

FREE PEOPLE DIRECT, Attn: Returns Department, 766 Brackbill Rd, Gap, PA 17527 USA.

Free People Return Exceptions:

There are following products that are not under the return policy of Free People. Free People will not accept the return of following products:

  • Gift cards cannot be returned to Free People.
  • Free People does not accept the return of opened beauty products.
  • Vintage Revival items may not be returned to the Free People.
  • Vintage loves are not allowed to return to Free People.
  • Wellness products will not be accepted at the Free People.

Free People Exchange Policy:

If customers are not satisfied with the purchase and they want to exchange the product, they are free to ask for an exchange. According to the Free People return policy, your product must fulfill the return requirements to make an exchange or return the product.

The store executives will examine your product and then tell you that you are eligible to return or exchange the product. The Free People exchange policy is the same as its return policy, you need to exchange an item within 30 days of purchase. For more queries contact our customer support department.

Free People Refund Policy:

The Free People Return policy is quite generous, they will allow you to return your product and you can request for a refund. If you make your return within 30 days of purchase, we will process your refund within 1 to 3 business days. 

Refunds will be issued in the form of a Free People gift card if you make a return after 30 days. If you damage the product, you will not be able to get a refund. Make sure that your product is an unworn and undamaged, return must be made with all the required documents to get a full refund.

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Free People Return Policy Conditions:

  • The product must be returned in its original condition as you have received.
  • The product must be unused, undamaged and unwashed.
  • If you want to return beauty products then it must be unopened. 
  • For swim items all the tags must be intact with the product. 

Free People Return Policy after 30 days:

Free People has a user friendly return policy, if for any reason you can’t make a return within 30 days they will allow you to make a return. If you make a return your refund will be issued in the form of Free People gift cards. 

Free People Price Adjustment Policy:

Free People offers you a one-time price adjustment policy if you contact them within 14 days of purchase. If you purchased a product from their website and now it is on sale, call them at +1 800 309 1500 and reach us out at this Contact for requesting price adjustment.

For in-store purchases, visit the nearest store with a receipt and ask for price adjustment. Price adjustment will not cover shipping charges.

Free People Store Timings:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator. The store hours of the Free People are as follows:

DayStarting TimeEnding Time
Monday10:00 AM7:00 PM
Tuesday10:00 AM7:00 PM
Wednesday10:00 AM7:00 PM
Thursday10:00 AM7:00 PM
Friday10:00 AM7:00 PM
Saturday10:00 AM7:00 PM
Sunday12:00 PM6:00 PM

Free People Contact Details:

You can call at 800 309 1500. Contact us through live chat. Contact by Email [email protected] 

Free People Customer Service hours:

Our customer representative is available from 7:00 AM to 12:00 AM from Monday thru Sunday.

Social Media Handles

FAQs:

Free People offers a generous and user-friendly return policy. You can make a return within 30 days of purchase. The product must be returned in its original condition.

Your refund will be processed within 1 to 3 business days. Refunds will be issued in the form of the original payment method you used.

No, you are not allowed to make a return of opened products at Free People. The product must be returned unopened and with all the tags.

No, you are not allowed to make a return of used products. The product must be returned in its new condition.

No, gifts cannot be returned to the Free People. However if you purchased a gift item then you can return it.

If you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product.

Yes, you can make a return after 30 days but your refund will be issued in the form of Free People gift cards.

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