Maurices Return Policy

Maurices Return Policy 2025 | Unlimited Return Window

Wrong Size? Second Thoughts? You can return your item to Maurices online and by visiting in-store. There is no time limit mentioned by Maurice to return your merchandise. You must bring the original sales receipt or any proof of purchase to make the return. You will have to pay a $5.95 shipping fee. Please contact customer service or go to the Maurice store if your items to return are less than $10.00.

At Maurices, customer satisfaction comes first. Whether you bought an item online or in-store, you can return it anytime with your original receipt or order number—no return window restrictions. This means you don’t have to worry about missing a 30-day or 60-day deadline.

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Return Peried

Anytime

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Exchange Time

Anytime

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Refund Process

1-4 Days

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Shipping FEE

$5.95

Details about Maurices Returns

InformationDetails
WebsiteMaurices
Return PeriodNo Limit
Refund Period1-4 Business Days
Refund MethodOriginal Payment Method
Exchange PeriodNo Limit
Return MediumsMail, In-Store
Customer Support HoursMonday-Friday: 8:00AM-10:00PM
Saturday-Sunday: 9:00AM- 8:00PM
Phone SupportSMS: 1-866­-977-1542
Email[email protected]

No Return Window Restrictions

Many retailers set time limits on returns—whether it’s 30 days, 60 days, or even 90 days. At Maurices, this isn’t the case. You can return your items whenever you want, as long as you have your original receipt or order number.

This is a game-changer for shoppers who:

  • Purchase seasonal items and may not use them right away
  • Buy gifts and need extra time for returns
  • Prefer to return items after trying them on at home

Whether it’s been a week or several months, Maurices will accept your return as long as the item meets the required conditions.

Condition of Items

To qualify for a return, items must be in original condition, meaning:

  • Unworn and unused
  • Tags must be attached
  • No signs of washing, damage, or wear

If an item has been worn, washed, or altered, Maurices reserves the right to deny the return.

Certain products, like panties and swimwear, have specific return conditions:

  • The hygienic liner and tags must remain attached.
  • If removed, the item is non-returnable for hygiene reasons.
Maurices Return Policy

Maurices Refund Policy

You will receive the refund on the original form of payment. If you return your items online, you will receive your refund within 1-4 business days. If you purchased an item with your credit card, the refund will be issued to your credit account. The shipping fee is not eligible for a refund.

  • In-Store Exchanges: Available for both in-store and online purchases.
  • Online Exchanges: Not available—customers must return the item and place a new order.

Maurices Exchange Policy

You can exchange your items with Maurices whenever you want to. Maurices do not accept online exchanges at the online warehouse. You need to visit a Maurices store to get an exchange for an item. The store associate will help you with the exchange process. However, you can exchange your item through the online return process, but you will have to pay for the shipping and handling charges.

Exceptions to the Return Policy

While Maurices offers a customer-friendly return policy, there are a few exceptions to keep in mind.

Final Sale Items

Not all items qualify for a return. Some products are marked as final sale, meaning they cannot be returned or exchanged.

These include:

  • evsieâ„¢ items – All evsieâ„¢ products are final sale and non-returnable.
  • Clearance or promotional items – If an item was purchased during a special promotion or sale, it may be non-returnable.

To check whether an item is final sale, refer to the receipt or product page before purchasing.

Worn or Damaged Items

Maurices does not accept returns for items that:

  • Show visible wear (including makeup stains or perfume smells)
  • Have been altered, washed, or damaged
  • Appear to be fraudulent or tampered with

Methods to Return at Maurices

You cannot return Maurice’s online purchases to Maurice’s stores. If you send your online purchases to the store, the items will be sent back to you. The following are Maurice’s return methods for their customers for easy and flexible returns.

Online Returns

Follow the given steps to make a return for Maurice’s items via mail:

  • Head to Maurice’s official website.
  • Go to the returns page.
  • Follow the given prompts and identify the items you want to return.
  • Print your return shipping label.
  • Pack your items securely in a package and remove the extra labels. Attach the new return shipping label.
  • Drop off your package at any nearest UPS.
  • You can mail your package to the following address:

Address

Maurice returns, 1901 State Rd. 240 East,  Greencastle, IN 46135

  • You will receive your refund in 1-4 business days

Mail Return Fee

If you use Maurices’ prepaid return label, a $6.95 fee will be deducted from your refund.

Tip: To avoid this fee, return your items in-store for free!

In-store Returns

You can use the Find a Store given on the Maurices website to find the nearest store to you. You can return your items to a Maurices store whenever you want. Pack your items and take them to the store. Make sure to bring an original sales receipt with your returned items to the store. Talk to a store associate, and they will help you with the return process.

Simply visit any Maurices location and head to the customer service desk. A store associate will process your return and issue a refund or store credit.

What If You Lost Your Receipt?

If you don’t have the original receipt, Maurices will still accept your return but may issue a merchandise credit instead of a refund.

Maurices Return Policy

Maurice Delivery and Shipping Policy

The following are the shipping and delivery methods provided by Maurice:

  • The Standard Ground Shipping is FREE for orders above $50 and arrives in 3-8 business days.
  • The Standard Ground Shipping costs $6.95 for orders less than $50 and arrives in 3-8 business days.
  • The 2-Day Shipping costs $10.95 & up and arrives in 2-3 business days.
  • The Next-Day Shipping costs $20.95 & up and arrives in 1-2 business days.

Maurice Gift Card Policy

Maurices offers gift cards and physical gift cards. These cards are redeemable in stores and online for purchasing merchandise. These gift cards are eligible to redeem cash. In case of lost or stolen product, you will need proof of purchase to cancel or replace your gift card.

You can add the amount to your gift cards between the amount of $10 and $500. You can check the balance of your card by entering your gift card number and your PIN number. You can call 1-866-977-1542 for more information regarding gift cards.

Maurice Return Policy without Receipt

Unfortunately, it is not possible to return your item without a receipt at Maurices. You must bring an original sales receipt or proof of purchase if you want to get a refund for your item.

Maurice Order Cancellation Policy

You have 30 minutes to cancel your order after placing it. You can live to chat with customer service or call them at 1-866-977-1542 to cancel your order immediately. If it’s been more than 30 minutes, you will be unable to cancel your order.

If you were unable to cancel your order, you can return your items to Maurices. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

Maurices Store Timings

You can go to the Find a Store on the Maurices website to learn about the store hours and location of the nearest Maurices store to you.

International Returns

Maurices offers return options for international customers, but the process may vary depending on the country. To check your return eligibility, visit the Maurices customer service page for international return guidelines.

Refund Methods & Processing Time

Maurices processes refunds based on the original payment method:

  • Credit/Debit Cards: Refund issued back to the card (may take 5-10 business days)
  • PayPal & Afterpay: May be refunded as merchandise credit when returned in-store
  • Cash Purchases: Refund in cash (if returned in-store with receipt)
  • Gift Card Purchases: Refund issued as a Maurices gift card

Maurices Contact Details

You can contact the Maurices Customer Service team via the live chat on their website or send an email to [email protected]. You can also send an SMS at 1-866­-977-1542.

Business Hours

Support MethodDays AvailableHours (CT)
Live ChatMonday – Friday9:00 AM – 9:00 PM
Saturday – Sunday9:00 AM – 7:00 PM
Text (SMS)Monday – Friday9:00 AM – 9:00 PM
Saturday – Sunday9:00 AM – 7:00 PM

Maurices Social Media Handles

FAQs

What is Maurices Return Policy after 30 days?

As per Maurices Return Policy, You can return Maurices whenever you want. There is no limit. However, the item must be in good condition.

When will I receive my refund at Maurices?

You will receive your refunds in 1-4 business days.

What is the return shipping fee at Maurices?

A restocking fee of $6.95 will be deducted from your refunds.

Can I return an online order in-store?

Yes! Simply bring your order number and item to any Maurices store.

Do I have to pay for return shipping?

If you return items by mail, a $6.95 fee is deducted from your refund. In-store returns are free.

Conclusion

Maurices sets itself apart from other retailers by offering returns anytime, hassle-free exchanges, and no strict deadlines. Whether you’re shopping in-store or online, you can return with confidence.

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