Vitamin Shoppe Return Policy

The Vitamin Shoppe Return Policy 2024 | Refund Without Receipt

Customers must return their products within 30 days of purchase to Vitamin Shoppe to exchange or refund. The given period allows you to decide whether you are satisfied with your purchase. To exchange or refund your Vitamin Shoppe products, you must return them within 30 days of purchase. If you purchased a Vitamin Shoppe product from Amazon, you can return it to any official Vitamin Shoppe store.

Details of Vitamin Shoppe Returns

Information Details 
Website Vitamin Shoppe
Return time30 days 
Return medium In Store & Online 
Exchange medium In Store & Online 
Refund methodOriginal mode of payment

Vitamin Shoppe Return Conditions

  • All products, opened or unopened, with receipt, are eligible for a 30-day return period.
  • Orders with a PayPal account will only receive merchandise credit upon return.
  • To receive credit, return your order to the specified two Vitamin Shoppe distribution centers.
  • Amazon purchases cannot be returned or exchanged at retail stores; they must be returned to Vitamin Shoppe’s distribution centers.
The Vitamin Shoppe Returns

The Vitamin Shoppe Return Method

There are two methods to return an unwanted item. You may have purchased your products either online or in-store. To maximize your chances of a successful return, it is essential to understand how to simplify your return process.

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In-store Returns

You can return the item by visiting the nearest Vitamin Shoppe. The most convenient method to return is through visiting the store. Visit the Vitamin Shoppe store and make your return. When attempting to return an item, ensure to bring the receipt with you. This will facilitate the easy identification of your order and serve as proof of purchase. It is not necessary to return the purchase at the same store where you buy from. 

Vitamin Shoppe Online Return Policy

The process will also be quite straightforward as items purchased from Vitamin Shoppe’s online store, you can return it via mail. Please bring the item you wish to return along with the receipt.

All the items should be carefully packed. If the purchase exceeds $500, it should be sent to their distribution center for processing. The company has provided two locations for the package, but it is important to note that shipping charges are non-refundable.

Address 1

The Vitamin Shoppe
Attention: Returns Department
112 The Vitamin Shoppe Way
Ashland, VA 23005

Address 2

The Vitamin Shoppe 
Attention: Returns Department
925 N. 127th Avenue
Avondale, AZ 85323

Vitamin Shoppe Refund Policy

Vitamin Shoppe return guidelines vary in terms of refunds. If you returned your item with a receipt, you will receive a refund on the original payment method. The refund period is 14 business days, and the refund method is the original mode of payment.

  • The refund will be credited to the bank account within 2-3 business days.
  • The refund process for credit/debit cards takes 2-3 business days, while gift cards are not accepted.

If a return is made without a receipt, a refund will be issued as a merchandise credit. For more queries, contact the customer service department.

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The Vitamin Shoppe Exchange Pplicy

The Vitamin Shoppe’s return policy requires customers to be eligible for an exchange, emphasizing the importance of adhering to these guidelines. In general, a replacement is offered to you if you receive a defective order. If you’re seeking a replacement, they’ll still advise you to return your item first. The exchange period is 30 days, and the exchange method is both in-store and online. You have to follow return instruction to make an exchange successful.

Vitamin Shoppe Gift Card Policy

Gift cards can be bought from the Vitamin Shoppe Official website. Gift cards are not available for store pickup. Gift cards cannot be combined with another gift card. Promotions and coupons are not applicable for purchasing gift cards.

Gift cards can be redeemed at various locations including, phone, mail, fax, catalog, or any Vitamin Shoppe retail store. Gift cards are not cashable and cannot be transferred unless required by law in your state with proof of purchase.

Exceptions of Vitamin Shoppe Return Policy

Vitamin Shoppe return policy also includes exceptions for refunds. When making a return request, it is essential to consider several factors.

  • To receive a refund on your PayPal account, you must return your product to their distribution center.
  • If you don’t have your receipt, you will only receive a refund for the merchandise.
  • If you used Klarna, the refund will be in merchandise credit, and any remaining money must be paid to Klarna.

Vitamin Shoppe Return Policy For Faulty items

To contact Vitamin Shoppe for a damaged product, call 1 (800) 223-1216 or send an email to [email protected]. Customer service will inquire about your name and order number, and if you provide the necessary information, a replacement will be sent to you.

How To Return at Vitamin Shoppe Without a Receipt?

If you lose your receipt, you can still successfully return your item without it. If you are seeking a return without a receipt, there are certain details to be aware of. If you return a product without proof, you will receive a refund as merchandise credit. The purchase proof was not found by either you or the brand. The store credits can be utilized to purchase another item.

Order Cancellation Policy

Order processing is their first priority, but due to the speed of most shipments, they cannot make changes once an order is submitted. Ship to Home orders cannot be canceled once submitted. Online and pick-up in-store orders can be canceled by calling Customer Care or will automatically cancel after 5 days. They strive to process orders quickly, but they cannot cancel Ship to Home orders due to the speed of most shipments.


What products are offered at Vitamin Shoppe?

The Vitamin Shoppe offers a wide range of supplements, proteins, weight-management items, aromatherapy products, organic, non-GMO goodness, natural beauty, and skin support for personal and professional growth.

Delivery and Shopping Policy

The Vitamin Shoppe offers online shipping for orders over $35, including U.S. territories. Orders are processed within 24 hours, pending verification of billing information and shipping method. 

Domestic shipping options include standard shipping for orders over $35, next day shipping for orders under $35, and second day shipping for orders within 2 business days. Orders to Hawaii, Puerto Rico, Alaska, Guam, and the U.S. Virgin Islands ship within 24 hours and should arrive within 1-2 weeks. Back-ordered items are shipped within 24 hours of placing an order, and international backordered items are automatically cancelled.

Shipping is free for gift card orders, and the Vitamin Shoppe strictly follows all national and international regulations regarding the sale, purchase, and shipment of products or ingredients considered restricted or prohibited by any law within the U.S. or abroad.

Vitamin Shoppe Contact Details

Contact details: +1 (201) 809-8079; operating hours: Monday-Sunday, 9:00 AM-9:30 PM ET; closed on Christmas. You can visit their official website to get more information.

Social Media Handles


Vitamin Shoppe products must be returned within 30 days of purchase for exchange or refund.

You can be returned to any official Vitamin Shoppe store and via mail.

Your refund will be issued in the form of the original payment method you used initially.

Yes, Vitamin Shoppe offers an exchange policy for their customers. You can make an exchange within 30 days of purchase.

Vitamin Shoppe, LLC
300 Harmon Meadow Blvd
Secaucus, New Jersey 07094
United States

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