Kendra Scott Returns & Refund Policy 2024 | In-Store/ Online Process

Introducing Kendra Scott, a distinguished name in the world of jewelry and fashion. Renowned for its diverse and stylish offerings, Kendra Scott returns policy, offering insights into the return process, holiday policies, and specific guidelines for fragrance and faulty items. Understanding these details ensures a smooth and satisfying experience for customers.

Details about Kendra Scott Returns

Information Details 
Return time30 days 
Return medium In Store & Online 
Refund method Original mode of payment 
Contact 866-677-7023
Store hoursThe store operates in the UK from Monday to Saturday from 10 AM to 7 PM.Sunday: 11am to 6 pm.

Kendra Scott Return Policy

Kendra Scott jewelry is highly regarded due to its diverse range of items. To receive a full refund, unworn, unused items must be returned to the Kendra Scott distribution center within 30 days of receiving the product in its original packaging with tags. The request is for you to provide all necessary information, including proof of purchase and details about your reaction, to assist in resolving the issue.

Also Read: Kay Jewelers Return Policy

Kendra Scott Holiday Return Policy

Kendra Scott retail stores are offering store credit or exchange for purchases made between November 1st and January 1st, valid until January 31st, 2024. Kendra Scott is offering a full refund for eligible online purchases, provided they are returned to the distribution center in their original packaging and tags.

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Kendra Scott Return Method

Kendra Scott provided two ways to return the product i.e online & In Store. Both are explained below in this article.

Kendra Scott In Store Return Policy

Visit the Kendra Scott store where you purchased the jewelry. Go to the Kendra Scott customer service counter and inform the employee that you are willing to return the jewelry. Then, provide your original payment receipt.

Kendra Scott Jewelry store will accept a return for the jewelry after thoroughly checking it for eligibility. If you purchased Kendra Scott jewelry through the “Buy Online, Pick Up At Store” option, you must print a pre-paid return label from

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Kendra Scott Online Return Policy

  • To access your Kendra Scott account, log in to the Kendra Scott website or visit the Kendra Scott return page at
  • The user must provide their personal information such as name, address, phone number, and email on the return page.
  • Click on the “Email Return Label” button and you’ll receive a pre-paid UPS return shipping label within a few minutes.
  • Securely pack your Kendra Scott jewelry item.
  • The label you received from Kendra Scott should be printed and placed on the top of the return package.
  • Please provide a copy of your invoice or return form from Kendra Scott Customer Service.
  • The Kendra Scott return package should be dropped off at the nearest UPS location.

Kendra Scott Fragrance Return Policy

Kendra Scott stores offer unopened fragrance items for exchange or store credit within 30 days of purchase, with fragrances must be unopened and in original packaging. All fragrance boxes are FSC certified and designed for sustainability.

Kendra Scott offers a 30-day refund for unopened fragrance items purchased online, provided they are returned in their original packaging within 30 days of receipt. The company encourages customers to maintain and reuse the original shipping container for the return process.

If you experience a reaction to one of fragrance products, contact Customer Care Team via chat, email, or phone at 866-677-7023. Provide as much information as possible, including proof of purchase and details of your reaction. The team may request additional information, such as photos of the product and affected area. It’s recommended to review the listed ingredients of products to identify any sensitivities with specific ingredients.

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Kendra Scott Gift Card Policy

Kendra Scott E-Gift Cards and physical gift cards can be redeemed online or at any Kendra Scott Retail Location. Gift cards are not eligible for return, redemption, reloading, reselling, or transfer, except in cases mandated by law. Gift cards cannot be used to purchase other gift cards.

Promotions and special offers cannot be used to purchase a gift card. The purchase of a gift card will not be subject to any sales tax. Kendra Scott is not able to replace lost or stolen gift cards without providing proof of purchase. Gift cards are exclusively available for purchase and redemption within the United States.

Kendra Scott Order Cancellation Policy

When they accept your order, Kendra Scott, LLC becomes the Seller and the Purchaser. The Purchaser and Seller agree on the description of goods, price, and applicable tax upon placing an order. The purchaser is responsible for the seller’s charges for transport, packaging, freight, and insurance upon shipment, which will be included in the final invoice.

The placement of an order is a legally binding agreement. All orders are final and cannot be altered or cancelled once they are placed. The seller reserves the right to cancel orders due to unauthorized use of the offer or payment, and modify or cancel this promotion due to system errors or unforeseen issues.

Kendra Scott Refund Policy

The Kendra Scott return package, submitted via UPS drop box, typically arrives at the Kendra Scott distribution center within 15 business days for returns and exchanges. The product undergoes a thorough inspection, including verification of all paperwork and tags. 

If your Kendra Scott return is eligible for a refund, you’ll receive your refund within five business days, depending on your financial institution.  To address any questions about returns or exchanges, please contact Kendra Scott customer service at [email protected] or 866-677-7023.

Kendra Scott Delivery and Shipping Policy

  • Ground Shipping: Orders processed within 2-3 business days after credit card authorization and verification.
  • Color Bar or engraving items: Shipped in 3-4 business days.
  • Saturdays and Sundays: Orders processed the following business day.
  • Next Day or Two-Day Shipping: Shipped the same business day for orders submitted before 12PM CST.
  • Personalized orders may take an additional business day to process.
  • Shipping Methods: Ground: Free on eligible orders, arrives in 3-5 business days.
  • Two-Day: Arrives in 2 business days.
  • Next-Day: Arrives the following business day.
  • All shipping charges are non-refundable.

Kendra Scott Return Policy For Faulty items

Kendra Scott is a renowned fashion and jewelry store that guarantees customers receive their orders in perfect condition, with their small size making delivery easier. They also offer a variety of other items.

Kendra Scott customers can return or replace damaged jewelry within 30 days of purchase. To do so, customers must contact Kendra Scott customer service at [email protected] or 866-677-7023. If the 30-day return period is over, customers can repair their Kendra Scott jewelry by shipping it back or visiting the store. For repairs in another country, customers should contact Kendra Scott Customer Service.

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Kendra Scott Return Policy Exception

There are the following products that cannot be refunded.

  • Mostly deals with gold, silver, or diamond jewelry.
  • Refunds exclude Engraved pieces, birthday discounts, gift cards, masks, custom pieces, Kendra Scott Branded merchandise, permanent discounted or final sale merchandise.

Kendra Scott Contact Details

To contact Customer Service for repairs, returns, or exchanges, email [email protected] or call 866-677-7023 Monday-Friday 8am-5pm CT and Saturday-Sunday 12pm-5pm CT.

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Kendra Scott’s return policies require customers to return unworn, unused jewelry within 30 days of purchase, with original receipts. Gift items cannot be exchanged at Kendra Scott stores or websites. For additional queries, contact customer service.

Kendra Scott offers free return shipping for unsatisfied customers, providing pre-paid, pre-addressed return shipping labels for qualifying orders on their website.

The Kendra Scott return package, submitted via UPS drop box, typically arrives at the Kendra Scott distribution center within 15 business days for returns and exchanges.

Nopes. To return an item to the Kendra Scott store, you need to present your Kendra Scott receipts, which can be downloaded from the website for online purchases.

Kendra Scott provides a one-year warranty on all engagement rings for manufacturing defects, wear and tear, and a complimentary resizing once the purchase date is made.

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