Ever New Return Policy 2024 | 30 Days Time To Get Refund
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Ever New Return Policy
Did you purchase a dress from Ever New, and it didn’t fit you or isn’t according to your style? Be at ease, as Ever New provides an easy return policy. You can return Ever New clothing and other accessories within 30 days from the date of purchase or delivery. The original sales receipt is required for the return.
You can make the return of the items in-store or via mail to the Ever New warehouse. The shipping and handling fees will not be reimbursed unless you receive faulty or defective items. You can contact customer service in such a case. You will only receive refunds and exchanges for sale items. Ever New has the right to cancel the exchange or refund its items.
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Details about Ever New Returns
| Information | Details |
| Website | Ever New |
| Return Period | 30 Days |
| Refund Period | 3-5 Business Days |
| Refund Method | Original Payment Method |
| Exchange Period | 30 Days |
| Return Mediums | Online, In-Store |
| Customer Support Hours | Monday – Friday: 8:00 AM – 4:00 PM PST |
| Phone Support | 1 (855) 383-7876 |
| customer.service@Ever New.ca |
Ever New Refund Policy
If you want to get a refund of your Ever New dress that you purchased earlier, you must return it within 30 days. You must bring the original sales receipt with you. Returns might take 3-7 business days to reach the warehouse. It will take approximately 7 business days to process the refund. When your refund process is complete, you will receive an email. It will take 3-5 business days for credit to appear in your bank account.
The return will be made in the original payment form, or you will be provided with a gift card. A bank statement will not be accepted as proof of purchase at Ever New.
Ever New Exchange Policy
Ever New offers an exchange policy for their customers. You can exchange your clothing within 30 days, provided that you have the original sales receipt or the Ever New invoice. Make sure that your return is complete and has all the items.
Returns might take 3-7 business days to reach the warehouse. When your exchange process is complete, you will receive an email. It will take 1-3 business days from receipt of the confirmation email.
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Ever New Return Conditions
The following are the Ever New return policy conditions:
Exceptions of Ever New Return Policy
The following are the return exceptions at Ever New due to hygienic reasons:
Methods to Return at Ever New
Ever New provides two methods for its customers to easily return their items.
If you purchased the Ever New dresses or clothing from their website. You will have to return it by the mail.
You will have to pay for the return shipping. The items purchased from The Bay website or in Hudson Bay stores are not eligible to return to Ever New online returns address. They must be returned according to their return policy.
In-Store
The items purchased from stores can only be returned to the store. You will only receive a refund if they are returned to the store. The items purchased from The Bay website or in Hudson Bay stores are not eligible to return to Ever stores. They must be returned according to their own return policy.
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Ever New Delivery and Shipping Policy
The following are the delivery and shipping policies offered by Ever New:
| Delivery Type | Shipping Cost | Delivery Time (Business Days) |
|---|---|---|
| Standard | Free (Over CA$100) CA$9.95 (Under CA$100) | 1-2 (Local Vancouver) |
| Standard | Free (Over CA$100) CA$9.95 (Under CA$100) | 1-3 (Regional British Columbia) |
| Standard | Free (Over CA$100) CA$9.95 (Under CA$100) | 2-7 (All other provinces) |
| Express | CA$14.95 | 1 (Local Vancouver) |
| Express | CA$14.95 | 1 (Regional British Columbia) |
| Express | CA$14.95 | 2 (All other provinces) |
Ever New Gift Card Policy
Ever New offers their customers to purchase the Ever New Gift Cards online or in-store. You can purchase physical as well as E-gift cards. You need to visit the Ever New store to purchase a physical store. You can purchase an E-gift card online.
All you need to do is select the gift card amount, fill in the information, personalize the message, and schedule the delivery. You can select from $20, $30, $50, $75, $100, $150, and $200. The Ever New Gift Cards do not have an expiration date. The E-gift cards are valid for a year of purchase.
How To Return at Ever New without Receipt?
You need an invoice or an original sales receipt to return your item. You may not be offered an exchange or return if you do not bring proof of purchase. A bank statement will not be accepted as proof of purchase at Ever New.
Order Cancellation Policy
You do not have the option to cancel or modify the order once it has been confirmed. Although, you can return your order later following the return process.
Ever New Returns Policy for Faulty items
If you ever receive a faulty, damaged, or incorrect item from Ever New, you need to contact the customer service team, who will help you resolve the problem as soon as possible. Ever New will pay for the return shipping and handling fees.
Store Timings
You can go to the Store Locator on Ever New official website to find the nearest store to you.
Ever New Customer Service Hours
You can contact the Ever New customer service team on Monday to Friday from 8:00am to 4:00pm PST, excluding public holidays.
Contact Details
You can contact the Ever New customer service team by sending an email to customer.service@Ever New.ca or call 1 (855) 383-7876.
