Cettire Return Policy 2025 | Rules, Exceptions & Refund Timeline

Cettire offers a 14 days return window to their unsatisfied customer for any reason. But make sure that your product must be returned in its original condition. Returns must be made within 14 days of delivery.

Shopping for luxury fashion online can be thrilling, but ensuring that you understand a retailer’s return policy is crucial to avoid any unexpected surprises. Cettire, a well-known luxury fashion retailer, has specific return conditions, timeframes, and processes that every buyer should be aware of.

Return Peried

14 Days

Exchange Time

Refund Process

10 Days

Shipping FEE

Non-refundable

Details of Cettire Return Policy

Information	Details
Website	Cettire
Return time	14 days
Refund mode	Original payment mode
Exchange	NA
Contact	+6 138 391 3081

What is Cettire Return policy after 14 days?

You have 14 days to return your purchase, if you return the product after 14 days then items received after this period are accepted at Cettire’s discretion. If you want to get a refund in the form of the original payment by the company then it is a must to return the product within 14 days of the purchase.

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What are conditions for Cettire Returns?

The return policy requires all returned items to be new, unused, and with the original designer garment tags attached.
Shoes should be returned in their original packaging.
Skincare and cosmetics should be kept unopened, with an intact seal, and in their original packaging.
The lingerie and hosiery should be returned in their unopened packaging.
Final sale products are non-refundable and cannot be returned or exchanged.

How to return a Cettire Product?

Once you receive your item, you can initiate a Cettire returns by following these steps:

Login to your Cettire account. If you made a purchase as a Guest then visit this to process a return.
To return an order, click on the “Create Return” button next to the desired order and follow the prompts.
Locate the My Orders page, click on the account button and select “My Orders”.
Select the product you want to return and once check your order details.
Print out the return shipping label and don’t forget to affix the return label on the top of the package.
Pack the product in its original box along with all its accessories.
Drop off your package at the authorized courier and always use trackable service.

What is Cettire Refund Policy?

Once the item is received, they will start your refund process. All Cettire returns will pass through their inspection process and then they verified your refund. If you are eligible to get a refund you will get a confirmation.

Refunds will be issued within 10 working days in the form of the original payment method you used initially. Refunds are typically processed within 10 business days, though some banks may take longer and Cettire has no control over this process. You will get the refund of the only current selling price of the product. You will not get a refund of taxes, shipping fee and other handling charges. If you need more assistance, contact the customer service department.

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Can I Cancel Order at Cettire?

They understand that customers may need to cancel their orders at times. Orders can be canceled within 24 hours of placement, but requests for cancellations that have been prepared for shipment will not be accepted. If you cancel your order after 24 hours, then the cancellation fee of USD 25 is applicable. After confirming your cancellation, they will refund your original payment method.

Exceptions to Cettire Return Policy:

Not all items are eligible for return. Below are the key exceptions where Cettire does not accept returns:

Final Sale Items
Used or Worn Items
Missing Original Tags & Packaging
Self-Shipped Returns – Cettire requires customers to use their provided return label. Returns sent through other methods may be declined.

What is Cettire Exchange Policy?

Unfortunately, Cettire does not offer an exchange. If, for whatever reason, you are not satisfied with their purchase then we recommend, first return your product for a refund and then place a new order. Once your order has been confirmed you are eligible to exchange your product with the desired one. For more queries, contact the customer service department.

How does Cettire Delivery and shipping policy work?

They currently ship to various countries including Australia, the US, UK, Canada, Japan, New Zealand, Singapore, South Korea, Hong Kong, China, Indonesia, Philippines, Macau, Taiwan, Thailand, Saudi Arabia, UAE, Qatar, Mexico, Argentina, Colombia, Peru, and various European Union countries, with orders expected to arrive within 3-10 business days.

Shipping times are based on collection time and are indicative only. Cettire cannot be held responsible for circumstances beyond its control, such as customs delays or payment approval issues.

Cettire cannot deliver to PO Box addresses due to couriers requiring signatures for confirmation. If a shipment is refused or not returned after delivery, the customer is responsible for original shipping charges, import fees, and the cost of returning the package to Cettire, which will be deducted from their merchandise refund.

Orders are shipped using our preferred express couriers, DHL, Fedex and Startrack Express.

How to Return Faulty Items at Cettire?

Cettire always prioritises customer satisfaction. If by mistake you receive a wrong or defective product from the cettire. You should contact their customer service department as soon as possible. You have to provide the necessary details like order number, email address and the image of the defective item. They will arrange a pickup or the return shipping charges will be borne by the company.

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What is Cettire Gift Card Policy?

The Cettire online gift voucher is exclusively available on Cettire.com. You cannot exchange the voucher for the cash or it cannot be exchanged. The voucher must be used fully when making payment. Unused vouchers will be waived and non-refundable, and cannot be used for multiple transactions at Cettire. Cettire is not liable for the loss of the voucher.

How to contact Cettire Customer Service?

The provided contact information includes phone numbers and emails, with the general info being +6 138 391 3081. Send them an email at customerservice@cettire.com.

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FAQs

What is the Cettire Return policy?

Cettire has a straightforward return policy. Cettire provides 14 days to return your purchase. The product must be returned in its original condition and must be according to their return policy terms and condition.

When will I receive my refund?

Your refund will be issued within 10 working days in the form of the original payment method you used initially.

Does Cettire offer an exchange policy?

No, cettire does not offer an exchange policy. If you want to exchange the product, return your product for a refund and then place a new order.

Does Cettire offer free shipping?

Orders over USD 250 are free of charge, while orders under USD 250 are subject to a nominal shipping fee.

Conclusion:

Cettire return policy is important for a smooth shopping experience. To get a refund, you must return items within 14 days, in new condition, with all original tags and packaging. Some items, like final sale products, worn clothing, and opened lingerie, cannot be returned. Cettire does not offer exchanges, so if you need a different size or product, you must return the original item and place a new order.

To avoid any issues, always follow the return process carefully and use Cettire’s provided return label. Refunds take up to 10 working days, depending on your payment provider. If you have any questions or face difficulties with a return, you can contact Cettire’s customer support for help.