StockX Return Policy 2025 | What Buyers Need to Know
StockX has introduced a new return policy aimed at enhancing customer confidence and satisfaction. You can return it within 14 days of delivery in exchange for StockX Credit. This policy provides customers with flexibility if the product does not meet expectations, whether due to size, fit, or a simple change of mind.
However, if there is an issue with the order, such as a damaged item or receiving the wrong product, StockX’s Buyer Promise ensures the problem is resolved efficiently. This new return process allows for greater consumer protection and confidence when shopping in StockX’s marketplace.
Return Peried
14 Days
Exchange Time
14 Days
Refund Process
5 to 7 Days
Shipping FEE
Non-refundable
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Details about StockX Returns:
| Information | Details |
| Website | StockX |
| Return time | 14 Days |
| Return medium | Online |
| Exchange Medium | Online |
| Refund method | Original Payment Method |
Condition of Items
StockX Return Method:
Provide them a detailed explanation of any issues with the product, such as undisclosed damage or signs of forgery.
Include photos of the issue and a photo showcasing the StockX verification tag still attached to the item.
StockX Refund Policy:
Once your returned item arrives at StockX’s facility, the processing time is a minimum of 3 business days. After processing, the refund is issued as StockX Credit, which is immediately available in your account. The total time from shipping your return to receiving the credit typically ranges from 5 to 7 business days, depending on shipping duration and processing times.
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Exchange Policy
StockX does not offer direct exchanges. If you receive an item and wish to exchange it—for reasons such as incorrect size or preference—you would need to resell the item on the StockX platform. This approach allows you to list the item for sale and, once sold, use the proceeds to purchase the desired item. It’s important to note that all sales on StockX are generally considered final, emphasizing the need to review product details carefully before completing a purchase.
StockX Return Policy Exception:
StockX Return Policy For Faulty items:
StockX is a real-time marketplace where prices are influenced by supply and demand. Once a Bid and an Ask match, an order is created, and we are unable to provide returns, exchanges, or swaps. If you no longer wish to keep the item, you can always resell it on our platform.
StockX Buyer Promise promises diligent resolution of issues involving damaged or incorrect items. To initiate an inquiry, kindly fill out a Buyer Promise Support Request form within ten days of receiving your item.
StockX Order Cancellation Policy:
StockX ensures that orders cannot be canceled once a seller accepts a bid, fostering trust and increasing the number of items available on the marketplace. To manage your current bid, go to the Current section of your StockX Buying tab. If you’re unsure about placing a bid, follow the item’s product page by clicking the heart icon in the top right corner or the + icon on your mobile device.
After selecting a size, you can check the item’s price by going to My Account and then clicking on Following. StockX strives to provide a top-notch customer experience and will work promptly to resolve any errors made as part of the StockX Buyer Promise. This ensures that buyers can easily find items they’re interested in without committing to a bid.
StockX Contact Details:
To access chat on StockX, log in to your account and click the chat icon in the bottom left-hand corner of the screen. Live chat is available on the Help Center and can also be found in the Settings of the mobile app.
StockX customer Service hours:
To receive assistance outside of chat hours, use the “Contact Us” button on the Help Center to open a case and receive email communication from a Customer Service teammate.
Live chat is available in Canada from Monday to Friday from 9:00 AM to 9:00 PM ET.
Social Media Handles
FAQs
Are There Return Exceptions?
StockX cannot guarantee results due to unique shopping situations. Returns are only guaranteed if exceptions are made and authorized, usually due to a mistake. Buyers must cooperate with the investigative process for issues with counterfeits or fraudulent sales.
In how Many days I will get a refund?
StockX’s Return Policy does not offer a refund due to its live market nature, allowing users to resell items they don’t find suitable at the StockX listing.
What Is The StockX Customer Support Number?
StockX does not have a customer support number, but you can contact their customer services via the provided link or by writing to support@stockx.com.
What is StockX Return Policy?
StockX returns are handled on a case-by-case basis, and customers must contact customer service within three days of receiving an item. You can return your product within 3 days of purchase.
Conclusion
Understanding StockX return policy is essential for anyone using their platform. While it may seem stringent, it serves to maintain the trust and reliability of their marketplace. It’s important to remember that StockX acts as an intermediary between buyers and sellers, and as such, refunds and exchanges are not guaranteed. However, exceptions may be made in the case of significant errors or counterfeit items.
To make the most of your StockX experience, always familiarize yourself with their return policy, and if any issues arise, don’t hesitate to contact their customer service within the specified three-day return window. By following these guidelines, you can shop on StockX with confidence and peace of mind.
