Buckle Return Policy

Buckle Return Policy 2024 | Returns Without Receipt

Buckle return policy allows 60 days from the purchase date to return the items. They must be in their original condition with a vendor and price tags still attached. You can return Buckle items both in stores and via mail. Some online purchased items cannot be returned. You will have to pay $6.99 as a shipping and handling fee. Shipping charges are not refundable unless your items are defective or incorrect.

Undergarments should only be returned if they are in the new condition and they are not worn or washed. They must have their original tags attached and returned within 30 days of purchase. Proof of purchase is required to return the items. Proof of purchase can be your shipping confirmation email, the packing slip you received, or your original sales receipt.

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Details of Buckle Returns

InformationDetails
WebsiteBuckle
Return Period60 Days
Refund Period3 – 5 Business Days
Refund MethodOriginal Payment Method
Exchange PeriodNo Exchanges
Return MediumsMail, In-Store
Customer Support HoursMonday – Friday: 8:00 AM – 10:00 PM CT
Saturday: 8:00 AM – 10:00 PM CT
Sunday: 12:00 PM – 6:00 PM CT
Phone Support800-607-9788
Email[email protected]

Buckle Return Policy Without Receipt

You cannot return your items to any Buckle store location unless you have valid proof of purchase. Proof of purchase can be your shipping confirmation email, the packing slip you received, or your original sales receipt. If you do not have any of these, you will not be offered a refund for your return item.

Buckle Returns

Buckle International Return Policy

If you return your items internationally, you should send them to Borderfree with the RMA form. You must not return them to Buckle directly. Undergarment and swimwear items can only be accepted as returns if they are not washed or worn and are in new condition. If your undergarments meet these conditions, they can be returned within 90 days, along with their purchase receipt.

Buckle Refund Policy

Your orders are processed as soon as they arrive at the warehouse. It can take seven to ten business days to process your order. An additional three to five days are required to process your refunds. They are posted on the original form of payment. If you do not have access to your card, then you need to reach out to your financial institution or card company to get the options to receive access to your funds.

Buckle Exchange Policy

Unfortunately, Buckle is not offering exchanges at the moment. However, you can return your item simply and place a new order for what you want to purchase.

Buckle Return Conditions 

The following are the return conditions:

  • Items should be returned in 90 days.
  • Items should be in their original condition.
  • Items should not be washed or worn.
  • Price tags must be attached to the items.

Methods to Return at Buckle

The following are the return methods for easy and flexible returns.

Online Returns

Follow these steps to return your item if you placed your order online:

  • Head to Buckle’s official website
  • Log into your account OR, if you are a guest, go to guest returns.
  • Select ‘My Account’ and then select ‘Make a Return’.
  • Choose the items that you want to return and click on ‘Submit’.
  • Print your label by clicking on the print message.
  • Place your items in a secure package along with its packing slip.
  • Affix the USPS return label and drop it off at your mailbox or at any Post Office.

In-Store Returns

You can use the Store Locator to find the Buckle store near you. You can bring your items in-store within 90 days from its purchase date to return. Securely pack your items and bring them to the store. Make sure to get an original sales receipt or order number from the store if you ordered online. Talk to a store associate about your return. They will gladly help you with the return process.

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Buckle Delivery and Shipping Policy

Buckle has a $6.99 standard shipping fee. The order usually arrives within three to five business days. The carrier is chosen by Buckle at the time of shipment, depending on the weight of the order and shipment. You can get free shipping if your order is above $99.

Express shipping has a standard fee of $16.99, and the order arrives within two business days. The expedited shipping has a $21.99 fee, and your order arrives within one business day.

ShippingStandardSecond Business DayNext Business DayShip to Store
Continental US$6.99$16.99$21.99FREE
Alaska and Hawaii$21.99N/AN/A$21.99
Military Orders (APO/FPO/DPO)$6.99N/AN/AN/A
Military Orders (Standard US Physical Address)$6.99$16.99$21.99N/A
BUCKLE Premier Credit Card OrdersFREE over $99$16.99$21.99FREE
BUCKLE Premier Credit Card OrdersFREE$16.99$21.99FREE


Buckle Gift Card Policy

You can get both plastic gift cards and e-gift cards at Buckle. If you order the traditional plastic gift card, it will arrive within 4 – 7 days. Meanwhile, e-gift cards are emailed directly to your email address instantly after purchasing.

Buckle gift cards can be used at Buckle store locations or on their website. These cards cannot be accepted for refunds, nor can they be redeemed for cash. Buckle will not be responsible if the gift cards are lost, stolen, or damaged.

Order Cancellation Policy

You can cancel your Buckle order by contacting [email protected] or (800) 607-9788. The support team will try to cancel your orders as soon as possible. But if your orders have been shipped already, they cannot be revoked. But do not worry; if you cannot cancel your order, you can always return it after they arrive. You can follow the return guidelines and start your return process.

How to Return Faulty Items at Buckle?

Buckle offers a generous faulty return policy. If your items are damaged, defective, or faulty, you can return them to any Buckle store or online. You should bring your proof of purchase and the item to the store. It is better to contact the support team before returning your faulty item.

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Buckle Store Timings

You can go to the Store Locator on their website to learn about the store hours and location of the nearest store.

Buckle Customer Service Hours

You can contact the Customer Service team at [email protected] or (800) 607-9788. The customer support hours are Monday to Friday from 8:00 AM to 10:00 PM CT, Saturday from 8:00 AM to 10:00 PM CT, and Sunday from 12:00 PM to 6:00 PM CT.

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FAQs

You can return your Buckle items within 60 days from the purchase date. They must be in their original condition with a vendor and price tags still attached.

It can take 7 – 10 business days to process your order. An additional 3 – 5 business days are required to process your refunds. They are posted on the original form of payment.

You can cancel your Buckle order by contacting [email protected] or (800) 607-9788. The support team will try to cancel your orders as soon as possible.

If you do not have your shipping confirmation email, the packing slip you received, or your original sales receipt, unfortunately, you will not be offered a refund for your returned item.

Yes, you can return items received from multiple orders using the same shipping label. However, you have to include the packing slip for every order.

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