skims return policy

Skims Return Policy 2024 | Secret to Easy Refunds and Exchanges

Discover the ins and outs of the Skims Return Policy for seamless returns and refunds. Your go-to guide for stress-free shopping.

Skims Return Policy:

Kim Kardashian and Jens Grede founded Skims, a company focusing on all body types, and was named one of Time Magazine’s most influential companies of 2022.

Skims has a specific return policy for their customers. Skims orders can be returned within 30 days of receipt for a store credit or refund. The product must be unworn and unwashed, in its original condition, with all liners and tags attached. The original packing slip must be included with your return. Avoid combining multiple items when returning them as it may impede the company’s process.

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Details of Skims Returns:

Information Details 
Website Skims 
Return time 30 days
Return medium Online 
Exchange NA
Refund method Original mode of payment 
Contact 747-777-5467

Return Method at Skims:

  • Follow the steps provided in the portal.
  • The task is to generate a return within the system.
  • The sender is required to print out the return shipping label and attach it to the box.
  • The box should be brought to the desired return carrier.

To request a return in the United States, follow the steps provided on the portal.

  • To place an international order, customers must visit the Skims website.
  • The individual must then choose the International Return option.
  • The Return portal will open automatically after the specified time.
  • Customers are now required to accurately complete the Order ID.
  • The sender is required to provide their email address for further communication.
  • In the subsequent stage, they must create their Return Slip, which is the primary component of the return.
  • Customers are required to include the return slip in the box when returning the item.
  • Customers will receive a prepaid return shipping label in their mail IDs.
  • The customer can now conveniently send their return package to Skims for further processing.

The item must be unused underwear, with all original receipts and tags included at the time of return. Remember that the customer is responsible for all shipping charges, other taxes, and revised duties in the case of an international return.

skims Returns Policy

Skims Exchange Policy:

Unfortunately, we do not offer an exchange policy. Customers will have to follow Skims return policy if they want to exchange the product. Mail the item back to Skims store, wait until your product is confirmed by Skims And you get a confirmation email. It suggests that first you mail the item back and then place a new order.

Shipping fee and other handling charges will be deducted from the customer’s account. If you need more assistance, you can contact the customer service department.

Skims Refund Policy:

The company will inspect your item once it has been received in their warehouse. The item will be notified if it qualifies for a refund. The delivery process typically takes 7 business days from the time your item is delivered to the warehouse. Skims will refund your purchase if you return it, which will be applied to your payment method, such as credit or debit card. Refunds typically arrive at your financial institution within three to five business days.

Skims will issue a gift card with the refund amount once your return order is processed for a store credit. The gift card will be sent via email to the email address linked to the order.

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Skims Return Exceptions:

The skims return policy is straightforward, requiring all domestic orders to be returned within 30 days of receiving the product for a store credit or refund. The product should not be worn or washed in its original condition, with all liners and tags attached. The shipping fee for a domestic return will be $6, which is less than the refund amount. Final sale items cannot be returned.

Conditions of Skims Returns:

  • The product must be returned in its original condition.
  • In case of online return, shipping fees are non-refundable.
  • Products must be undamaged, unwashed and unused.
  • Customers can opt for store credit instead of a refund, and the shipping charge will be waived.
  • Unwashed, unworn, and undamaged products are eligible for return.
  • Customers are required to maintain all receipts and tags intact during the return process.

Skims Order Cancellation Policy:

Orders are typically not changeable or canceled once they have been placed. During high volume periods, your order may be canceled due to inventory selling out. If your order is canceled, all charges will be automatically refunded. We suggest attempting to place your order again or enrolling in our waitlist for the item that has already sold out.

We take additional steps to verify the details on your order to ensure your security. If you receive a cancellation notification, please contact Customer Service for further details.

Skims Return Policy for Damaged Products:

No, you cannot return a damaged or defective product at Skims. If you opened the product and its original condition then you can easily make a return. In case, if you have received damaged or defective product from the Skims then you can return or exchange the product but you need to inform the customer support department as soon as possible.

Skims Return Shipping Charges:

The refund price will be reduced by a $6 shipping fee for domestic returns. If you receive a store credit or Skims gift card, the shipping fee will be waived. The original order’s initial shipping fees are not eligible for a refund.


Skims Returns Policy Without a Receipt:

To process your return, you need a receipt and return request. To make a successful return you must have to submit the proof of purchase or receipt at Skims. Without a receipt there are more chances that your return will be rejected. You are allowed to make a return without a receipt to Skims. If you want to return an online purchase you just need to show the order number and email address.

Skims Contact Details:

You can contact the Skims Customer Service team on their website and have a chat with their agent, or you can email them by using an email form that is available on their official website. You can also call Skims customer support at 747-777-5467.

Skims Customer Service Hours:

You can contact the customer service department via live chat in following hours:

DayCustomer Service Hours (PST)
Monday9:00 AM – 6:00 PM
Tuesday9:00 AM – 6:00 PM
Wednesday9:00 AM – 6:00 PM
Thursday9:00 AM – 6:00 PM
Friday9:00 AM – 6:00 PM
Saturday9:00 AM – 5:00 PM
Sunday9:00 AM – 5:00 PM

Social Media Handles


Can I return washed products to Skims?

No, you cannot make a return of worn, washed or used products at Skims.

Are returns free at Skims?

If you make an online return then shipping charges will be borne by you.

What if I received a damaged or defective product?

If you received a faulty or damaged product contact our customer support department. They will help you to make a return in that case, shipping fee and other handling charges will be borne by the company.

Can I make a return gift purchase at Skims?

Yes, you are allowed to make a return gift purchase online or in-store. You have to submit the gift receipt to make an exchange or return your product.

In how many days can I get a refund?

Refund process depends on your bank account in which your amount will reflect back. It may take 7 to 10 business days to issue your refund.


In conclusion, understanding the Skims Return Policy is the key to a hassle-free shopping experience. With a 30-day return window, clear guidelines on product condition, and a straightforward return process, Skims makes it easy for customers to return items that don’t meet their expectations.

Whether you’re looking for a refund or store credit, this return policy has you covered. So, shop confidently with Skims, knowing that returns are made simple, and you can enjoy your purchases with peace of mind.

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