Five Below Return Policy

Five Below Return Policy 2024 | Returns without Receipt

Five Below offers an easy return policy for their customers. You have 14 days to return your items. They gladly accept the returns of items to any of their store locations. You need to bring the original receipt with you, if you purchased the item in-store. If you purchased it online, then you need to bring an online order confirmation email with you.

Details Five Below Returns

WebsiteFive Below
Return Period14 Days
Refund Period2-10 Business Days
Refund MethodOriginal Payment Method
Exchange PeriodAny time
Return MediumsMail, In-Store
Phone Support(844) 452-3569

Five Below Refund Policy

According to the refund policy, it will take 2-10 business days for the refund to be credited to your account. Your refunds will be credited in the original form of payment used for the purchase such as debit or credit card. You will only be able to receive refunds if you bring the original receipt or online order confirmation.

Five Below Returns

Five Below Exchange Policy

You can exchange your items easily anytime after the purchase date. Unopened and defective products can also be exchanged for different or the same items that have the same value. You should bring the original receipt or the online order confirmation.

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Five Below Return Conditions 

The following are the conditions to return your items:

  • You can return unopened items.
  • You can return defective items.
  • You should bring the original receipt or online order confirmation for return or exchange.

Methods to Return at Five Below

The following are the Five Below return policy methods for easy and flexible returns:

Mail Returns

Follow the given steps to return your items via mail:

  • Go to the official website.
  • Contact the team with your order number, the items you want to return, and the reason for return.
  • They will fill out a return form for you. The form will be sent to you via email.
  • Print 2 copies of the receipt. Attach one copy with the package that you are returning. Keep the second copy for future records.
  • Send your online return to the given address:


eCommerce Returns
12050 E. McGregor Rd
Indianapolis, IN 46259

  • USPS, UPS, FedEx, and DHL are recommended because they also offer tracking information.
  • You also have to pay the shipping and handling fees.
  • Inform the support team with your tracking number.
  • You will receive your refund once your item is received.

In-Store Returns

You can use the Store Locator given on the website to find the store near you. You can return your items to the store within 14 days after their purchase date. Pack your items and bring them to the store. Also, make sure to bring an original sales receipt or online order confirmation with your return items to the store. Talk to store staff and they will help you with the return process.


Delivery and Shipping Policy

The shipping and delivery fee is $7.95 on all orders. Your orders are shipped via standard shipping through FedEx SmartPost or UPS SurePost. Your order will mostly arrive within 5-7 business days. But depending on the carrier volume, it can take more than 10 business days to arrive. You will not receive a refund for shipping and handling fees for multiple orders placed on limited items.

Five Below Gift Card Policy

You can check the balance of your gift card by calling 1-888-892-3813. You need to provide your gift card number and the access code. You can also check it online by entering the card number and 4 or 6 digits of the access code.

If you have lost your gift card it can be replaced. You need to give the gift card or e-certificate number. The team will review your history and if there is any balance on your card they will issue a new e-certificate or card. But if you do not have this information the lost or stolen gift cards cannot be replaced.

Five Below Return Policy Without Receipt

If you have lost your original receipt, you can get a copy of your online order receipt by entering the order information on the original website. For an in-store purchase receipt, you need to inform the store associate with the approximate date of the purchase, the amount of purchase, the store location, and the last four digits of your credit card. You need to write cash if you purchased items with cash.

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Five Below Order Cancellation Policy

Once the order has been placed, you cannot cancel your order or change the address. However, you should contact the support team as soon as possible. They might be able to cancel your order depending on how far along your order has reached in the stage of processing. You are not allowed to change, add, or remove items from your order.

If you are unable to cancel your order, you can return your items. You can follow the methods of return provided in this article and start your process of return once you receive the item.

How to Return Damaged Items at Five Below?

If you have received damaged or defective items, you can submit a request. You will have to provide your email, subject, and phone number. You also need to inform us if you purchased the item online or in-store. You also need to attach the images of the faulty items. The team will be happy to help you as soon as they receive your request.

Store Timings

You can go to the Store Locator on the website and enter your address, city, state, or ZIP to learn about the store hours and locations of stores near you.

Five Below Contact Details

You can contact the Customer Service team at (844) 452-3569.

Five Below Social Links


When will I receive my refund at Five Below?

You can receive your refund within 2-10 business days depending on your financial institution.

In how many days can I get a refund?

No, you cannot change or cancel your order once it has been placed. However, you can contact the customer support team as they might be able to catch it in time.

What If I Receive a Wrong or Damaged Item from Five Below?

You can submit a request to let the team know about your wrong or damaged item. They will help you as soon as they receive your request.

When Will I Receive My Item?

Your purchased items will be delivered to you within 5-7 business days.

Do I Need the Original Receipt to Return at Five Below?

Yes, you need to bring your item along with its original sales receipt or online order confirmation.

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