Zenni Return Policy 2025 | A Complete Step-by-Step Guide
Zenni offers a 30-day return policy from the date of purchase. The return request can be submitted online, by phone, or through chat. The company offers a one-year extended warranty for photochromic films and anti-reflective coating. The warranty does not cover daily wear and tear damages.
Zenni Optical is a leading provider of affordable eyeglasses and contact lenses, known for its budget-friendly pricing and wide selection. However, like any online retailer, customers may need to return or exchange their purchases.
Return Peried
30 Days
Exchange Time
NA
Refund Process
Varies
Shipping FEE
Non-refundable
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Details of Zenni Returns
| Information | Details |
| Website | Zenni Optical |
| Return Time | 30 days |
| Return Method | Online |
| Exchange | NA |
| Refund Mode | Original Payment Method |
| Phone Number | 1-800-211-2105 |
| service@zennioptical.com |
Zenni Return Method
To return an item purchased at Zenni, you must contact them within 30 days of the purchase date. Your return request will only be accepted once you receive a return authorization number. To obtain your return authorization number, contact Zenni through phone, mail, or chat with their customer support team, and learn about their return policy process.
Return Via Mail
To return an item, send an email to service@zennioptical.com and provide the reason for the return. Zenni Optical Return Policy requires you to provide your order number and other billing details regarding your purchase.
Return Through Call
Zenni’s return policy process is straightforward, as it’s as simple as calling them and requesting a return. The contact number for their services is (800)-211-2105, available from 5:00 AM to 9:00 PM. After receiving your return authorization number from any online method, ensure to pack the item in the hard plastic case you received. The item should be sent to the address specified by the return authorization number.
If you received any accessories during your order, you are required to return them as well. If your eyeglasses were incorrectly designed, you can provide a note and attach your doctor’s prescription for reference. Zenni will conduct a thorough inspection of your product upon receiving the return parcel and initiate a refund.
Return Via Online Chat
To return an item through online chat, you must contact their contact support page. The form requires you to provide your purchase details, email address, your concern, and the reason for the return. If you received a damaged product, you can attach images for further reference. The Zenni customer support team will respond to your submission of the form.
Conditions for Returns:
Zenni Refund Policy
Zenni’s return policy allows full refunds for items returned within 30 days of purchase. Zenni is responsible for all shipping expenses. Zenni provides refunds in two ways: as the original payment method or as a store credit.
US and Canada Refunds:
- Store credit is applied within 2-3 business days after USPS scans the return label.
- Refunds are processed within 10 business days after the return is received and inspected.
International Refunds:
- Refunds and store credit are applied within 2-3 business days
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Zenni Return Policy Key Points
Zenni’s return policy is quite challenging, with the majority of complaints centered around this aspect of their products. If you are not satisfied with a product, it may be challenging to return it and receive a refund. If an error is made by Zenni Optical, you will receive a full refund. You can receive a 100% refund if you receive an incorrect pair of glasses with incorrect power. In such instances, you will receive a partial refund for your shipping and handling charges.
If there is no manufacturing defect, only 50% of the original price will be refunded to you. Despite the stated statement, you are not entitled to a refund for shipping and handling fees.
Zenni provides a 30-day warranty period. The manufacturer allows customers to return glasses for examination within a specified timeframe if they find any manufacturing defects. If Zenni’s examination reveals that the glasses do not match your request, you will receive a free replacement. Unopened Contact Lens boxes can be returned to us within 14 days of receiving your order for a full refund minus a $5 restocking fee.
Zenni Exchange Policy
Zenni does not provide an exchange for products that have been purchased once. If you’re not satisfied with your purchase or the item, you can return it and place a new order. As there is no exchange policy at Zenni.
Customers will have to follow the Zenni return policy if they want to exchange the product. Mail the item back to the Zenni store, wait until your product is confirmed by Zenni And you get a confirmation email. It suggests that first you mail the item back and then place a new order. Shipping fee and other handling charges will be deducted from the customer’s account.
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Order Cancellation Policy
Zenni’s custom-made glasses are difficult to cancel due to the difficulty of transferring work to another client. To address this, they only allow full refunds within 24 hours of placing an order. After that, you can cancel for store credit or a 50% refund to your payment account. After the order has shipped, Zenni’s 30-day return policy applies. This ensures that Zenni can handle your glasses order efficiently and effectively.
Exceptions
Zenni Returns for Faulty or Damaged Items
If you receive faulty or damaged eyeglasses, you can return them within 30 days of delivery for inspection. If Zenni Optical determines that the glasses were manufactured incorrectly, they will be remade at no cost. Defects in anti-reflective (AR) coatings and photochromic films are covered under a one-year warranty from the date of receipt.
However, damage caused by normal wear and tear, accidents, or improper care is not covered under the return policy. To initiate a return for faulty or defective items, customers must contact Zenni’s customer service to obtain a Return Authorization (RA) number before sending the product back.
Zenni Gift Card Policy
This card is redeemable for merchandise purchases only from Zenni’s website and cannot be used for additional gift cards, certificates, or other goods or services. It has no expiration date or dormancy fee. For general questions, call 1-800-211-2105 or visit official website. The card has no value until purchased and has a cash value of 1/100¢.
If a card is lost or stolen, SVM can restore credit to the online account with proof of ownership. The card is not redeemable for cash except as required by law. Returns on merchandise purchased with a gift card are only eligible for store credit, minus shipping costs.
Contact Details
Zenni Optical offers customer service in English, Spanish, and French through a phone number: 1-800-211-2105. The number is available daily from 5:00 AM to 9:00 PM PT. If the phone number is unavailable or the line is busy, alternative methods are available. The Zenni Optical website also provides an email address, live chat, and FAQs section for further assistance.
Social Media Links
FAQs:
In how many days can I make a return?
You have 30 days to make a return at Zenni.
How can I make a return if I received a damaged item?
If you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product.
Can I exchange products at Zenni?
Zenni does not offer an exchange policy. If you want to exchange the product first you need to return the product, if the item is accepted by the company, then you can place a new order.
Conclusion:
Zenni Optical offers a customer-friendly return and warranty policy that allows buyers to return or exchange products within a specific timeframe. Eyeglasses can be returned within 30 days, with refunds available within 14 days and store credit offered for returns between 15-30 days.
To ensure a smooth return process, customers must obtain a Return Authorization (RA) number and follow the return conditions outlined by Zenni. By understanding these policies, customers can shop confidently, knowing their purchases are protected.
