New Look Return Policy

New Look Return Policy 2024 | Your Guide to Easy Returns

Explore New Look Return Policy, with 28 days to return your purchases and make the most of your fashion choices.

New Look Return Policy:

The New Look company offers a return policy that permits customers 28 days to return their items. The 28-day period commences from the date of receipt or the date of receipt or collection of online purchases. All items, including sale items and those with special discounts, can be returned within 28 days.

The items must be in perfect condition and be unused. Orders must be returned with a valid dispatch note or receipt or proof of purchase for online orders. Refunds will be issued in the original tender currency and payment method, unless otherwise specified.

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Details of New Look Returns:

Information Details 
Website New Look 
Return time 28 days 
Return medium In-store & Online
Exchange NA
Refund method Original mode of payment 
Contact 44 (0)1305 765000

Return Methods at New Look:

A return label is required when returning an item to New Look. Despite lacking a printer, you can still participate in a no print return process. To quickly return a New Look item, visit an in-person store, regardless of whether you purchased it online or not. The sender is requesting the recipient to bring their return form.

New Look Return Policy

New Look In Store Returns:

If a customer wants to return a product at the store, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. Speak to customer service and tell them that you want to return, they can help you to complete your return if you’re eligible.

New Look Online Return Method:

Follow the given steps to make a return for New Look items via mail:

  • Head to New Look’s official website.
  • Login to the Returns Portal.
  • Click on “Start Return” to start your return.
  • Provide the required information, such as the order number, email, and last 4 digits of your phone number.
  • Select the preferred option of return and print the return shipping label.
  • Pack your items securely in a package. If you do not have a package, you can pack your items in something that is sealable, non-see and waterproof.
  • Drop off your items at the nearest post office. Keep the proof of purchase for tracking purposes.
  • A confirmation email will be sent to you once New Look receives your returned items. 

New Look Return Conditions:

  • If the product was not in its original condition, New Look will not accept your product.
  • Product must be unused and undamaged.
  • You are required to make a return within 28 days of purchase.

What is New Look Refund Policy?

New Look refund policy is straightforward, as the company will handle the rest after returning your product, while keeping you informed throughout the entire process. New Look will send you a confirmation email once your package has been received. We strongly advise you to diligently monitor your tracking numbers. The refund will be processed promptly upon receipt of your return to the PayPal account used for payment.

Reimbursement is typically issued within three weeks of delivering goods to the return shipper, although it may be received sooner in some cases. The time frame for a refund request includes the carrier’s return acquisition 5-10 business days, review 1-3 business days, and the bank’s processing 5-10 business days after receiving the return.

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What is New Look Exchange Policy?

New Look does not have a specific exchange policy. You can exchange a product by returning it and purchasing a new one, although it’s not a direct exchange. As there is no exchange policy at New Look. Customers will have to follow the New Look return policy if they want to exchange the product.

Mail the item back to the New Look store, wait until your product is confirmed by New Look And you get confirmation email. It suggests that first you mail the item back and then place a new order. Shipping fee and other handling charges will be deducted from the customer’s account.

Exceptions of New Look Returns:

  • New Look is prohibiting returns on pierced jewelry, cosmetics and facial covers due to hygienic concerns.
  • The company does not accept returns on swimwear or underwear briefs if the initial packaging or hygiene seal has been broken.
  • The company cannot exchange or refund scents if the entire packaging has been removed.
  • New Look does not accept returns or refunds for customized or consumable goods or defective products, unless the product is defective.
  • Third Party Brand products purchased online can only be refunded and reimbursed through the warehouse.
  • Returns are exclusively available in stores and cannot be made to the warehouse.
  • New Look will not accept products returned after the 28-day return period, worn, or deemed unsellable.
  • Purchases made via PayPay will result in a refund with a New Look gift card.

What is New Look Return Policy after 28 days?

New Look has implemented a stricter time period regulation. The company’s policy mandates product returns within 28 days of purchase, a unique and distinct period compared to other clothing companies.

Order Cancellation Policy:

To cancel your order before delivery, contact the customer service number listed in the confirmation email or order page. The website’s 24-7 customer service line is faster than email. To ensure your cancellation is received, it’s advisable to use both email/order cancellation form methods and call.

Canceling an order is not possible, but you can refuse it upon arrival, receive a full refund, or return it for a full refund, including postage, within 28 days using our returns options.


New Look Return Policy without a Receipt:

If you lost your receipt, you can still get a refund if the item is in new, unworn condition, with tags attached, and purchased within the 28-day returns period, for an exchange at the current selling price.

Contact Details:

New Look House is located at Mercery Road, Weymouth Dorset DT3 5HJ UK and can be reached at +44 (0)1305 765000.

New Look Customer Service Hours:

Using various communication methods such as chat, tweet, Facebook messenger, WhatsApp, and posting, customer service is available in following hours.

DayOpening TimeClosing Time
Monday8:00 AM5:30 PM
Tuesday8:00 AM5:30 PM
Wednesday8:00 AM5:30 PM
Thursday8:00 AM5:30 PM
Friday8:00 AM5:30 PM
Saturday9:00 AM5:00 PM
Sunday9:00 AM5:00 PM

Social Media Handles


Can I return an online purchase to the store?

The company encourages returning online purchases to the store as it is typically the fastest way to recover funds.

What items cannot be returned to New Look?

New Look is highly specific in terms of returning food products or alcohol-containing products. The company is unable to issue a refund or return for such items unless they are defective.

In how many days can I get a refund?

The time frame for a refund request includes the carrier’s return acquisition (5-10 business days), review (1-3 business days), and the bank’s processing (5-10 business days) after receiving the return.

Can I return used products to New Look?

New Look does not allow returns after use, requiring the product to be unworn and in its original condition.


New Look return policy offers customers the freedom and flexibility to shop with confidence. With a generous 28-day return window, you have ample time to decide whether your purchase is the perfect fit for your style. Whether you shop online or in-store, the process is straightforward, and the company keeps you informed every step of the way.

New Look’s commitment to customer satisfaction shines through its return policy, making your shopping experience even more enjoyable. So, go ahead and explore the latest fashion trends with the assurance that if your choice isn’t quite right, New Look has your back with a user-friendly return policy. Shop, return, and repeat – that’s the New Look way to fashion freedom!

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