New Look Return Policy 2026 | Your Guide to Easy Returns
The New Look company offers a return policy that permits customers 28 days to return their items. The 28-day period commences from the date of receipt or the date of receipt or collection of online purchases. All items, including sale items and those with special discounts, can be returned within 14 days.
The items must be in perfect condition and be unused. Orders must be returned with a valid dispatch note or receipt or proof of purchase for online orders. Refunds will be issued in the original tender currency and payment method, unless otherwise specified.
Return Peried
28 Days
Exchange Time
28 Days
Refund Process
14 Days
Shipping FEE
Non-refundable
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Details of New Look Return Policy
| Information | Details |
| Website | New Look |
| Return time | 28 days |
| Return medium | In-store & Online |
| Exchange | 28 Days |
| Refund method | Original mode of payment |
| Contact | 44 (0)1305 765000 |
Return Methods at New Look:
There are two methods for return items at new look, Online and In-store.
New Look In Store Returns:
If a customer wants to return a product at the store, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it.Speak to customer service and tell them that you want to return,they can help you to complete your return if you’re eligible. In-store sale items can be exchanged only, within 14 days of receipt, at any New Look store.
New Look Drop off points Return Method:
Follow the given steps to make a return for New Look items via mail:
New look chage £2.95 for returns to Drop off Points. Your return will be processed within 15 working days after dropping your return off. You will be updated about the status of your refund via email.
Please allow 3-5 working days from when your return has been processed for your refund to show in your account, depending on your bank.
What are New Look Return Policy Conditions?
What is New Look Refund Policy?
If you have returned your order either in-store or via post, please allow up to 14 calendar days for your refund to be processed before contacting us, as we cannot assist before this timeframe has passed. While in-store returns are not trackable, postal returns can be monitored via the link provided in your email, and you will receive a confirmation email once the refund is processed.
Once your refund has been processed, it can take up to 5 working days for the funds to reach your bank account, depending on your bank, whereas gift cards are credited immediately upon confirmation. If you did not collect your Click & Collect parcel within 10 days, your refund will be automatically processed to the original payment method within 3-5 working days.
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What is New Look Exchange Policy?
New Look can offer exchange policy also. Customer can exchange items in 28 days of purchase. Mail the item back to the New Look store, wait until your product is confirmed by New Look And you get confirmation email. It suggests that first you mail the item back and then place a new order. Shipping fee and other handling charges will be deducted from the customer’s account. You can return sale items within 14 days, this applies to online and in-store purchases. Sale items purchased in-store can be returned for an exchange only.
Exceptions of New Look Returns:
What is New Look Return Policy after 28 days?
New Look has implemented a stricter time period regulation. The company’s policy mandates product returns within 28 days of purchase, a unique and distinct period compared to other clothing companies.
Order Cancellation Policy:
Yes, you can cancel your order, but you must act quickly as you only have 20 minutes after placing it to do so. To process the cancellation, log into your account or enter your guest order details online and click the “Cancel Order” button. If this option is not visible, the cancellation window has likely passed. You will need to provide a reason for the cancellation before confirming it, and once complete, you will receive an email confirmation within a few minutes, though you can also check the status directly on your order page.
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New Look Return Policy without a Receipt:
If you lost your receipt, you can still get a refund if the item is in new, unworn condition, with tags attached, and purchased within the 28-day returns period, for an exchange at the current selling price.
Faulty Items Policy:
New Look are very sorry that your item is faulty or does not meet our usual standards. If possible, please visit your local store where a team member can help resolve the issue for you, regardless of whether you purchased the item online or in-store. If you are unable to get to a store, you can return your faulty item via our post services, provided you purchased it within the last 28 days (note that for sale items, you have 14 days from receipt to notify us and another 14 days to return the goods).
Contact Details:
New Look House is located at Mercery Road, Weymouth Dorset DT3 5HJ UK and can be reached at +44 (0)1305 765000.
New Look Customer Service Hours:
Using various communication methods such as chat, tweet, Facebook messenger, WhatsApp, and posting, customer service is available in following hours. Customers can also Message 24/7 on website.
Social Media Handles
FAQs:
Can I return an online purchase to the store?
The company encourages returning online purchases to the store as it is typically the fastest way to recover funds.
What items cannot be returned to New Look?
New Look is highly specific in terms of returning food products or alcohol-containing products. The company is unable to issue a refund or return for such items unless they are defective.
In how many days can I get a refund?
The time frame for a refund request includes the carrier’s return acquisition (14 business days), review (3-5 business days).
Can I return used products to New Look?
New Look does not allow returns after use, requiring the product to be unworn and in its original condition.
Conclusion
New Look return policy offers customers the freedom and flexibility to shop with confidence. With a generous 28-day return window, you have ample time to decide whether your purchase is the perfect fit for your style. Whether you shop online or in-store, the process is straightforward, and the company keeps you informed every step of the way.
New Look’s commitment to customer satisfaction shines through its return policy, making your shopping experience even more enjoyable. So, go ahead and explore the latest fashion trends with the assurance that if your choice isn’t quite right, New Look has your back with a user-friendly return policy. Shop, return, and repeat – that’s the New Look way to fashion freedom!
