moncler Return Policy

Moncler Return Policy 2024 | 20-Day Satisfaction Guarantee

Discover hassle-free Moncler return policy with a 20-day window, extended holiday returns, and quick refunds. Make shopping stress-free.

Moncler Return Policy

Under Moncler return policy, you have 20 days to return your product to them. If you are unsatisfied with your purchase you can easily make a return of your items. Make sure that your product is not damaged and unworn.

The product must be in its original condition along with a tag. If you make a return of the product without an identification tag, your return will be rejected.

Details of Moncler Returns

Information Details
Return time20 days
Return medium In- Store & Online
Exchange mediumIn- Store & Online
Refund medium Original mode of payment 
Contact +1 888 320 9162

Moncler Holiday Return Policy

Moncler always gives top priority to their customers. If you made a purchase during the holiday season they extend their return window so that you can easily return your purchase when you are available. If you made a purchase between 12th November to 24th December then you can return your product until 15th January.

If you placed an order after 24th December then you should follow the standard return policy. The product must be in its resalable condition.

Moncler Returns

Return Methods at Moncler

  • In Store return 
  • Return via Mail

In- Store Moncler Return Policy

You can use the Store Locator on Moncler’s website to find the nearest store. You can return your items to a Moncler Store  within its return date. Pack your items and take them to the store. Talk to the store associate, after receiving your product they will do an initial check.

The store representative will not approve your return if your return product does not fulfill Moncler return policy conditions. If your return product is accepted by the store associate, they will fill the return form for you and send your return to the warehouse for the final check. You will receive a confirmation email with the approval or rejection of your once they completed their final check.

Online Moncler Return Policy

You cannot return your items purchased from Moncler’s via mail. Follow the given steps to make a return for Moncler’s items via mail:

  • Head to Moncler’s official website.
  • Login to your account.
  • Go to the Order Details.
  • Select the items you want to return and mention the reason for it.
  • Print the return shipping label and attach it to the package.
  • You must also return any accessories or packing slips that come with your package.

After receiving your product at the Moncler’s warehouse, they will inspect your return product. you will be informed via email. Whether it fulfills the Moncler’s return policy guidelines or not. Remember that shipping charges you will be paid for placing the order are non-returnable.

Moncler Return Conditions

  • The product must be returned in its original condition within 20 days of purchase.
  • The product must be unused, unworn and undamaged.
  • The product must be returned in its resalable condition.
  • All the products must be returned along with all its tags.

Moncler Exchange Policy

Moncler allows you to exchange your product, but the product must be in its original condition as you have received. You must exchange your product within 20 days of purchase. The Moncler exchange policy is the same as the Moncler standard return policy.

If there is no store near you Moncler allows you to exchange your product via online method. You can choose which one is easy for you. Once your return package reaches Moncler warehouse they will ship your desired product. If your exchange product is out of stock then they will give you a refund.

Moncler Return Policy Exceptions

  • Moncler has a generous return policy, but there are some exceptions. You are not allowed to make a return of the following products.
  • You are not allowed to make a return of customized or personalized products.
  • You are not eligible to make a return of an unsealed product after delivery.
  • Any product that came in the sealed packaging if you unsealed it, you cannot make a return of that product.

Moncler Refund Policy

Make sure that your product must be in its original condition and eligible to return. After receiving your product, Moncler initiates your refund process and then verifies that either you are eligible for refund or not. Your refund will be issued within 14 business days.

The refund will be issued in the form of the original payment method you used initially. If you use PayPal at the time of purchase then they will issue your refund immediately. After receiving the confirmation email your refund will be started. Your refund will not take more than 14 days to process.

Moncler Order Cancellation Policy

Moncler, tries their best to pack and ship your items as soon as possible. If you would like to cancel your items, you can call the customer service team at +1 888 320 9162. Although unfortunately, Moncler cannot guarantee the cancellation of the order.

If you are unable to cancel your order, you can always return your items back to Moncler. You can read the article above for the return policy and method.

Moncler Faulty Items Return Policy

Moncler wants their customers to receive the best of items; that’s why they inspect its items before shipping them to its customers. If you receive faulty, damaged, or defective items, you can contact customer service at [email protected]. Refunds will be given once you provide photogenic evidence of the damage.

Moncler Delivery and Shipping Policy

Moncler offers different delivery options, you can choose according to your choice. Your order will be delivered through UPS courier service.

Standard Delivery:

It may take 6 days to deliver your order. 

Express Delivery:

It may take 1 to 3 working days to deliver your order. You will have to pay USD 20.00.

Next Day Delivery:

 To get this service, you must place your order before 1 pm and delivery charges are USD 30.00.

Contact Details

You can contact the Moncler Customer Service team at +1 888 320 9162. You can also email for Returns & Exchanges at [email protected].

Moncler Store Hours

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.

The store hours of Moncler in the UK are available in the following:

DayOpening TimeClosing Time
Monday10:30 AM7:00 PM
Tuesday10:30 AM7:00 PM
Wednesday10:30 AM7:00 PM
Thursday10:30 AM7:00 PM
Friday10:30 AM7:00 PM
Saturday10:30 AM7:00 PM
Sunday12:00 PM6:00 PM

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What is Moncler’s return policy?

Moncler’s return policy is pretty lenient and detailed. Moncler offers you two ways to return your product. You may return your product within 20 days of purchase or delivery.

Can I return opened products to Moncler?

The product must be returned in its original condition if you have opened your product and still in its new like condition then you can return your product to Moncler.

In how many days can I get a refund?

You will get your refund within 14 business days in the original payment method. Refunds will be issued in the form of the original payment method.

What is the Moncler Customer Service number?

For customer service you can make a call at +1 888 320 9162. Our customer service will be happy to help you. Customers can also send us an email.

What is Moncler’s Return Policy after 20 days?

You can only return or refund your items within 20 days. No returns or refunds will be entertained after 20 days.


In conclusion, Moncler returns policy is designed with customer satisfaction in mind. With a 20-day return window, extended holiday returns, and a straightforward process for returns, exchanges, and refunds, Moncler strives to make your shopping experience as stress-free as possible.

Whether you prefer in-store or online returns, Moncler has you covered. Plus, their commitment to quick refunds ensures that you’ll have your money back in no time. So shop with confidence, knowing that Moncler has your back with a hassle-free return policy that puts your needs first.

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