Zalando Return Policy

Zalando Return Policy 2024 | 100 Days Timeframe

Zalando is a German company that specializes in the retail of shoes, fashion, and beauty. Zalando provides a 100-day return policy for unfit products within 100 days of delivery or purchase. The product can be returned at no cost. It is necessary to avoid removing any labels or staining any items.

Details of Zalando Returns

Information Details 
Website Zalando 
Return time 100 days
Return medium Via Mail
Exchange NA
Refund modeOriginal payment method
Contact 44 203 059 8139 

Zalando Return Policy For Beauty Products

Beauty products must be unopened, unused, and in their original packaging for refund and resold due to hygiene reasons. The request is for the return of any related wrapping, instructions, and accessories. If you’re not satisfied with your product, consider gifting it to a friend or family member to help reduce waste.

Zalando Returns

Zalando Return Method

If you are not satisfied with your order, you have a free 100-day period to return any items. The company has introduced a new method for easy parcel return using a phone code, requiring registration online and specifying the items to be returned. Once the return is processed, you will receive a code to display on your mobile device upon dropping off the parcel.

  • Visit Zalando’s official website. 
  • To return items, click on the “Return items” button provided.
  • Select the items you want to return. Provide the valid reason to return your product.
  • Choose your preferred return method, either the return code or return label.
  • Save the return code on your mobile device for easy access during parcel drop-offs or print a return label and attach it yourself.
  • Return the item and drop it off at a collection point or post office. If you are using a return code, present it to the agent and they will print the return label on your behalf.
  • It is crucial to request proof of return receipt before proceeding with the transaction.
  • Return codes and labels can be used to return parcels via DHL post office, Packstation, or Hermes parcel shop. Keep the courier’s return receipt until your refund is processed.

Zalando Return Policy For Dangerous Products

The guidelines for returning dangerous goods (DG) items like cosmetics or shoe care products are provided. To identify a DG shipment, look for the “LQ” marking on the box. Possible dangerous goods include aerosol sprays and nail polish.

The original box with the “LQ” marking should be used to safely return dangerous goods. The product adheres to regulations regarding material and markings, thereby reducing potential hazards for both their staff and you.


Zalando Refund Policy

Once your returned items are received by the company or partner, the refund amount will be automatically applied. The refund process, which may take up to 14 days, depends on the payment method used, and will be processed by the logistics provider.

Payment by invoice allows you to only pay for the items you choose to keep. Returns reduce the open invoice amount, and if paid, the returned items will be credited to the customer’s bank account.

The pre-payment will be credited to the bank account from which the payment was made. Direct debit (SEPA Lastschrift) allows you to be credited to the bank account from which you made the payment. They will apply a credit note to your charged credit card account, and your refund will appear in your next statement. The refund may appear on your account either at the time of purchase or the time of refund.

PayPal will refund the amount to the user’s PayPal account, and the user can decide whether the refund stays in their PayPal account or is credited back to their bank account. Returning goods purchased with a gift card will add credit to your customer account, which can be used on future orders, but it cannot be converted into cash.

They cannot refund express delivery fees for returns. Refunds for Zalando-shipped orders and Partner orders are processed separately, allowing for confirmation in different instalments at different times.

Zalando Gift Card Policy

Zalando has updated its gift card terms and conditions, allowing users to use their gift card for fashion wearables on the platform. This includes everyday basics to designer and luxury brands, including shoes, trousers, sports garments, skirts, dresses, shirts, tops, jackets, bags, hats, caps, scarves, glasses, gloves, belts, and lingerie.

Some categories, such as jewelry and watches, home, lifestyle and electronics, sports equipment, travel bags and wallets, and beauty and makeup, are not included in this category. The gift card is valid for several hundred thousand items and allows users to combine eligible items and use their preferred payment method for those outside its coverage. 

Zalando Gift Returns

The gift card is valid for fashion items and can be used for future orders against eligible items. If you combined a gift card with a different payment method, you will be refunded to the other payment method selected at checkout. For example, if you used a credit card and a gift card, you will be refunded to your credit card and the gift card will be applied to the kept fashion items.

If you paid for your order with an invoice and gift card, the open amount on the invoice will be reduced if you return an item. If the gift card amount is larger than the open amount on the invoice, you will be refunded to your gift card total.

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Zalando Delivery Details

  • Standard Delivery: Minimum order value of 29,90 € for free delivery. Fee is 4,90 € for orders below this amount. Delivery time varies based on selected items and shipping method.
  • Premium Delivery: Delivery within 1-2 business days at a cost of 5,90 EUR, available for free with Plus subscription.
  • Premium Evening Delivery: Available in selected metropolitan areas at a cost of 9,90 EUR, available for free with Plus subscription. Delivery is the next working day, between 6:30 PM and 9:30 PM.
  • No-contact deliveries are currently available.
  • Zalando Partner items cannot be shipped via Premium Delivery or Premium Evening Delivery.
  • Delivery requires a valid German home address and cannot be used with Pre-payment.
  • Express delivery is available for a fee of 9,90 €, with delivery within 1-2 working days.
  • Delivery in Germany is fulfilled by DHL, Hermes, or GLS.
  • Contactless delivery is offered by DHL, Hermes, and GLS.

Zalando Contact Details

Contact the Customer Care team using your preferred method, providing your order number and brief description of assistance. Open Monday-Saturday from 8 am to 8 pm.


You have 100 days to return unworn partner items for free, either separately or in the same box. Use the enclosed return label, cover the original delivery bar code, and keep the receipt for processing. Refunds take up to 14 days.

Absolutely not, Zalando does not charge for return shipping.

To return a product to Zalando without an original label, register online and use the additional information option to book a time slot or safe place. Save a digital PDF label for your return and Zalando will notify you via email within 2 hours. You will receive your return receipt after collection, but it takes 14 days for processing.

The refund will be processed within 14 days of receiving the return package, with additional processing time possible up to 5 days if the tracking link indicates receipt.

No, Zalando does not offer an exchange policy but they provide refunds.

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