ToolStation Return Policy

ToolStation Return Policy 2024 | Promising 30-Days to Shoppers

“Explore ToolStation Return Policy for hassle-free shopping. Learn about returns, refunds, and exchanges. Your ultimate guide awaits!”

ToolStation has a good return window, allowing its customers to return a product within 30 days of purchase. The return product must be in its original condition and its original packaging. Make sure that your product is not damaged and unworn. The product must be in its good and sellable condition. You can return your items online, via mail, or by visiting ToolStation stores.

Details about ToolStation Returns

Information Details 
Website Tool Station
Return time 30 days
Return medium In Store & Online
Exchange Yes
Refund method Original payment method
Contact 0330 333 3303
ToolStation Returns

What are return methods at ToolStation?

You can return a product either via mail or go to the store. You can opt any of the one option whichever seems convenient to you.

In-store return to ToolStation:

Returning to a store is one of the fastest and easiest ways. First you need to locate the nearest ToolStation store. You just need to bring back your product at the store along with a receipt. You are allowed to make a return in-store. Visit the store and ask the store representative to inspect your return request.

Once they approve your return then you can make a return at the store. They will be happy to help you. You will have to give a reason why you want to return the product. Don’t forget to take a receipt or any proof of purchase, or gift receipt with you.

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ToolStation Online Return Policy:

If you can’t visit the store to make a return, you don’t need to worry you can make an online. You just need to fill out the return form and print it out. Provide details about your product order number, name, email and receipt and send your package. Try to return your items in an unopened stage.

When you are starting a return by an online method, your confirmation email will act as proof of purchase so you need to be sure to bring it. They will offer you a pickup service, if you would prefer it they will arrange a return for you. You have to contact customer service and they will arrange a collection for a fixed fee of £9, which will be deducted from your refund.

Return to ToolStation Suppliers:

If you purchase from one of its suppliers then the company has different procedures to return your products.

If you purchase from a ToolStation partner, the return window is still 30- days. You just have to return it to the supplier, not to the store by contacting the customer service department. If your product has been used then they won’t take back a product. You can contact the customer service department to arrange a return, if they do so then £9 will be deducted from your refund.

If you purchase from a supplier and pay using the cash then you will have to return it to the branch, Toolstation will notify the supplier. The supplier will arrange a return or refund and then you can get a refund from the branch.

ToolStation Return Policy

ToolStation Refund Policy:

Customers will get their refund as the same mode of payment used for a purchase. The return item must be in its original condition, it should be undamaged, unworn and unused.

  • If you make a payment using debit/credit card your refund will be issued within 3 to 5 days.
  • If you buy a product from the supplier then your refund will be processed within 14 working days.
  • If you paid using a PayPal account then your refund will be issued within 5 to 10 working days.
  • Please Contact us, if you do not receive the refund within this time frame.

 ToolStation Return policy Exceptions:

There are the following products that cannot be returned to the Toolstation:

  • You are not allowed to make a return of used macerators.
  • You cannot make a return of dirty water pumps.
  • You are not eligible to make a return of petrol products.
  • If you return your product after 30 days then it will not be acknowledged.

ToolStation Exchange Policy:

If you are not satisfied with the purchase, you are allowed to exchange your product. You can exchange your product both in- store and online. The staff will check your product, it must be returned within 30 days of purchase. Once your return is accepted by the company you can exchange your product easily. If you need more assistance you can contact the customer service department.

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ToolStation’s Return Policy after 30 days:

ToolStation has a return window of 30 days. You must return your product within the standard time offered by the company. The return after 30 days will not be acknowledged. 

ToolStation return policy for faulty items:

If you get a faulty item and was purchased less than 30 days ago, bring it to the nearest ToolStation store. The product must be returned along with the original receipt or order number reference too.

You can claim it after 30 days if your product has any fault. Because ToolStation offers a 12 month warranty policy, in this case you will get replacement or repair. If the company is unable to repair or replace your product then they will issue a refund.

ToolStation return policy without a receipt:

No, there is no return policy without a receipt. You must return your product along with the original receipt, invoice or order number reference. You will not be able to make a return exchange without a receipt. You will not get a refund if you return your product without the receipt.

ToolStation Store hours:

The store hours of the ToolStation in the UK are 6:30 AM to 8:00 PM from Monday to Friday. On Saturday, the store hours are 7:00 AM to 6:00 PM. Sunday timings are 9:00 AM to 4:00 PM.

Contact Details:

Customers can easily get in touch by making a call at 0330 333 3303

ToolStation Customer Service hours:

The customer service hours are 9:00 AM to 5:00 PM from Monday to Friday.

Social Media Handles:


What is the ToolStation return policy?

You can return your product within 30 days of purchase. The product must be returned in its original condition along with its receipt. ToolStation does not accept the return of used items.

In how many days can I get a refund?

You will receive your refund within 3 to 10 business days once you approve the refund. Refunds will be issued in the form of the original payment method.

Can I make a return of opened products at ToolStation?

No, ToolStation does not accept the return of opened products. The product must be returned in its original condition as you have received.

Can I return used products at ToolStation?

No, you are not eligible to return used products or if the product has no tags.

Can I make a return without a receipt to ToolStation?

ToolStation does not allow you to return without a receipt.

On which address I have to send the return product?

Toolstation, Unit 1 Ore Lane, Geddington Road, Corby, Northamptonshire, NN18 8ET

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