New Balance Return Policy 2024 | Tips & Tricks Explained
New Balance is a premium sports gear seller offering athletic shoes, clothing, and equipment. If you’re not satisfied with your purchase, they offer a return policy to help you get a refund. This article provides guidance on the process of an easy return/exchange with New Balance, outlining the specifics of the return and exchange procedures.
New Balance offers a 45-day return period, requiring the item to be kept for this period. If the item is not what you are looking for, you can return it with the receipt for a full refund. New Balance’s return policy is only applicable if the product is returned in its original condition.
Most Recent VANS RETURN POLICY
Details of New Balance Returns
| Policy | Details |
|---|---|
| Website | New Balance |
| Return Period | 45 days |
| Return Methods | In-store and Online |
| Refund Policy | Original Payment Method eGift card |
| Refund Period | 10 days |
| Gift Card Options | eGift Card Physical Gift Card |
| Exchange Policy | 45 days of purchase |
| Order Cancellation Policy | Within one hour |
| Customer Service Email | [email protected] |
Methods of New Balance Return Policy
You have the option to return your purchase to a store or ship it back to their warehouse. In-store purchases can be returned to the store, while online orders from newbalance.com can be returned to New Balance stores, Factory stores, or by mail.
New Balance In store Return Policy
New Balance offers the option for customers to return purchased items to local retail or factory stores. To return items to a shop, you must provide your packing slip, sales receipt, or purchase confirmation email. Utilize the company’s store locator to locate nearby stores by filtering your search by retailer, store category, or area. Please present your packing slip or confirmation email at the store. In-store returns are processed immediately.
New Balance stores only allow returns on items purchased there. Certain store policies will be implemented in that situation.
New Balance Online Return Policy
If the store is not near your residence, you can return your online purchase to their facility. The instructions for returning items via shipping are as follows:
It is crucial to exercise caution when entering the information for your return label. The return label should be properly attached. The refund will be processed within 14 days of receiving your package.
To ensure proper packaging, include a duplicate packing slip in the box, and if the slip is unavailable, submit the sales receipt or a printout of the purchase confirmation email.
Tips for Making Returns
New Balance Refund Policy
New Balance refunds are processed in the same manner as your original payment method. After your return is processed and your refund is distributed, you will receive a confirmation email. New Balance does not offer refunds for shipping expenses. The refund period is 10 days, and the refund method is the original payment method, specifically an egift card.
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New Balance Gift Card Policy
New Balance provides two gift options: an eGift delivered via email and a physical Gift Card sent by mail, valid on footwear, apparel, and accessories purchased at newbalance.com and participating stores. Their eGifts and Gifts Cards do not expire.
To check your gift card balance, click “Check balance” on the Gift Cards page. eGifts and Gift Cards can be applied to online orders, phone calls with the Customer Care Department, or at participating New Balance Stores.
New Balance Exchange Policy
The exchange is only available once your return has been accepted. The product can only be exchanged within 45 days with the same one that was returned. The New Balance return policy conditions are applicable to exchanges as well.
All return conditions apply to exchanges, and no additional fees will be required. The exchange period is 45 days and the exchange method is both in-store and online. You will not be required to pay any additional fees. To exchange a gift, contact New Balance customer service at (800) 595-9138 for assistance.
New Balance Order Cancellation Policy
NewBalance.com allows customers to cancel orders within one hour of placing an order. During this period you can easily cancel your product by just contacting the New Balance customer service department.
If your order has been shipped or out for delivery or 1 hour passed, you are unable to cancel your order. If you were unable to cancel you can easily return your product within 45 days of purchase. This article fully guides you to return your product.
New Balance Order Cancellation policy
New Balance Warranty Claim Policy
New Balance offers a 6-month limited warranty for its tennis shoes, specifically the 996, 1006/1007, Fresh Foam Lav/CT-RALLY, and UCHCOCO models. The warranty covers shoes purchased between January 1st, 2023 and December 31st, 2023, and is applicable to hard court-specific NDurance rubber outsoles. To qualify, the shoes must be completely worn within 6 months of purchase.
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The warranty does not cover uppers of these models. The warranty is valid for shoes purchased between January 1st, 2023 and December 31st, 2023, and must be worn within 6 months of purchase. If the shoes meet the warranty requirements, customers can contact the customer care team at newbalance.com. If the shoes do not qualify for replacement, the original pair will be returned. No other warranty, express or implied, applies.
How to Return Faulty New Balance Items?
To claim a manufacturing defect on a New Balance Online product, email Customer Care at [email protected], attach images of the affected areas and your order number, and provide the soles of the shoes.
New Balance contact Details
To live chat, use the chat bubble or call 800-595-9138. The customer service hours are:
| Days | Customer Service Hours (EST) |
|---|---|
| Monday | 9:00 AM – 9:00 PM |
| Tuesday | 9:00 AM – 9:00 PM |
| Wednesday | 9:00 AM – 9:00 PM |
| Thursday | 9:00 AM – 9:00 PM |
| Friday | 9:00 AM – 9:00 PM |
| Saturday | 9:00 AM – 6:00 PM |
| Sunday | 9:00 AM – 6:00 PM |
