Adidas Return Policy

Adidas Return Policy 2024 | Best Tips You Need To Know

Adidas Return Policy is allowing its customers to return a product within 30 days of purchase. While certain products must be returned within 7 days of purchase or delivery.

The return product must be in its original condition and its original packaging. Make sure that your product is not damaged and unworn. The product must be in its good and sellable condition.

Adidas Return Policy without a Receipt:

Adidas does not accept the return without a receipt. You have to submit a receipt to make a return. For online purchases, confirmation email will be worked as a receipt. Bring the items to the store along with a receipt in its original condition.


Information About Adidas Returns:

Information Details 
Return time30 days
Return methodIn-Store and Online
Refund modeOriginal payment method
Exchange period30 days 

Adidas Return Policy after 30 Days:

You are not allowed to make a return after 30 days to Adidas, if you return your product via mail then it may take 10 more days to ship back to the adidas. In that case, your return will be accepted after 30 days. Otherwise your return will not be accepted, you have to make a return within 30 days of purchase.

Adidas Returns

Adidas Holiday Return Policy:

Customers and recipients of gifts have more time under Adidas Holiday Return Policy to complete an exchange or a refund. For up to 60 days following the date of purchase or delivery, refunds are accepted on any items bought between the middle of November and the middle of January.

Adidas Return Policy Methods:

Customers can return their product via mail or in-store. But if you made a purchase at a store then you must return a product at a store. For online purchases you can return products both online and in-store. Adidas does not accept the products if they are damaged.

In-store returns at Adidas:

If you are not satisfied with the purchase at Adidas then you can make a return at Adidas retail store. You just need to bring back your product at the store, the product must be in its original packaging along with receipt, invoice or valid government-issued photo id.

If you want to return an online purchase in-store then the store employee will ask for a return shipping label, confirmation email and whatever applies to it. Visit the store and meet the customer representative, you can ask for help from them.

Adidas returns Online:

For online return follow the given instructions:

  • First you need to visit the website Adidas or log in to your account Adidas Login.
  • Go to the Order section. Click on the Returns & Exchange.
  • Now you will need to provide an order number, zip code and email address.
  • Select the reason why you want to return your items.
  • Now you need to print out the return label, they will provide digital QR code that is your return label. You can use that QR code at the FedEx location and they will make further arrangements for you.
  • After that, place your product in its original box and affix the return label on the top of the package.

Adidas Refund Policy:

Adidas Return policy is quite generous, they will allow you to return your product and you can request for a refund. After receiving your product, Adidas will initiate your refund process and it may take 10 to 14 days to direct the refund in your account.

Refunds will be issued in the form of the original payment method, refund takes more time because it depends on the back processing time. In case if you will not get a refund after 14 days, you can reach out to your bank or Adidas customer support. Shipping fee and other handling charges are non-refundable.

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Adidas Exchange Policy:

According to Adidas return policy, return your items within the return window. The product must be returned in its original condition as you received. For exchanges, Adidas takes 1 to 2 working days to process your return. Exchanges can be made in store or via mail.

The product must be in its original condition. It is recommended that you go to the store to exchange your product because it is convenient and all the processes are in front of you. For more queries, you can contact our customer service department.

Adidas Return Policy Conditions:

  • All the return items must be unused.
  • The item must be returned in its original condition along with all the tags.
  • All the required accessories must be attached with the product at the time of return.
  • Make sure that the correct order number is printed on the return label.

Exceptions of Adidas Returns:

  • Adidas does not accept the return of used items.
  • Customized items are not allowed for return.
  • You are not eligible to make a return of Bad Puerto Rico products to Adidas.
  • Face covers may not be allowed for return to Adidas.

Adidas Policy of Order Cancellation:

You have 15 minutes to cancel or change after placing your order. Go to the order tracker section and enter the order number and email address. Click the button “cancel items”, this button appears only for 15 minutes. Select the items which you want to cancel.

Once your cancellation has been processed we will send you a confirmation email. If the order has been shipped then you cannot make changes or cancel your order.

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Adidas Contact Details:

You can call at 1 800 982 9337. You can send an email at [email protected]. For more queries you can visit official website

Adidas Customer Service Hours:

Agent chat support is available 5:00 AM to 8:00 PM PT from Monday to Sunday. Call agent available from 5:00 AM to 8:00 PM, Monday to Sunday. Chatbot support available 24 hours a day for whole week.

Adidas Store Timings:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.

The store hours of Adidas in the UK are 10:00 AM to 8:00 PM from Monday to Saturday. Sunday timings are 11:00 AM to 5:00 PM.

Social Media Accounts:


You have 30 days to make a return at Adidas. The product must be returned in its new like condition along with a receipt. You can make a return in-store and via mail.

No, adidas does not accept the return of used products. It must be unused and undamaged.

For in-store purchases, refunds may take 10 to 14 days to process. If you make a return via mail then you will have to wait 21 days for processing. Refunds will be issued in the form of the original payment method.

No, adidas does not accept the return without a receipt. You have to submit a receipt or any proof of purchase to make a return.

Yes, as per adidas return policy you may exchange your product. You can exchange your product in- store and online. The product must be in its original condition as you received.

If you received a damaged or defective product you can easily return or exchange your product. First you need to contact the customer support department as you receive your product and inform them about the damage. They will make further arrangements for return.

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