Sport Chek Return Policy 2024 | Easy Process with Steps
Sport Chek Return Policy gives its customers a 30-day timeframe to return the items they are unsatisfied with. You can return the items online or in-store. An original sales receipt is required to make a return. The returned items must be unused, unworn, and in the original packaging. You may be required to provide your name and number for the return or exchange process.
Details of Sport Chek Returns:
| Information | Details |
| Website | Sport Chek |
| Return Period | 30 Days |
| Refund Method | Original Payment Method, Merchandise Credit |
| Exchange Period | 30 Days |
| Return Mediums | Mail, In-Store |
| Customer Support Hours | Online: Monday – Friday: 8:00 AM – 9:00 PM (ET) Saturday & Sunday: 9:00 AM – 5:00 PM (ET) In-Store: Monday-Sunday: 10:00 AM – 6:00 PM (ET) |
| Phone Support | Online: 1-877-977-2435 In-store: 1-877-977-2435 |
Sport Chek Refund Policy:
You will receive the refund in the original payment method. After 30 days, you can only get a merchandise credit for your returns. Cash will be refunded if the amount of the items is less than $5.00. Returns after 60 days will not be accepted for refund.
Sport Chek Exchange Policy:
Sport Chek allows exchanges at retail stores only. You can bring your item to the retail store within 30 days of purchase for a return. Unfortunately, no online exchanges are available at Sport Chek. You can return the item you want to exchange and order a new one at the current selling price.
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Sport Chek Returns Exceptions:
The following items are non-refundable as per Sport Chek Return Policy Guidelines:
Sport Chek Warranty Claim Policy:
Sport Chek provides a warranty for its products. If you want a warranty for a product with a manufacturer’s defect or workmanship error under regular use, you can receive a refund or exchange for it. Return your item to the store for assistance. A refund may be issued to you if the eligibility of the warranty item falls in the return policy. You may be required to provide your name and number for the return or exchange process.
Methods of Sport Chek Returns Online:
Sport Chek provides two options to return the items:
Sport Chek Returns to A Retail Store:
The item must be in unused and unworn condition to return your online purchase at the store. The item should be in its original packaging, accessories, and paperwork. You must bring the order e-Receipt for the return according to Sport Chek Return Policy Guideline.
If you make the return within 30 days, you will get a full refund in original form. You will only receive a merchandise credit if returned between 31 to 60 days. Shipping charges are not included in the refund amount.
Mail Your Return to Our Warehouse:
If you wish to return your online purchase through the mail, you can return it to the Sport Chek warehouse. If you received the order in a single delivery, then follow these steps:
OR
You can contact customer service for assistance if you want to return an order that arrived in multiple deliveries.
Sport Chek Return Policy with a Gift Receipt:
If you return an item using the gift receipt, you will be issued a merchandise credit card within 60 days. The gift receipt will help determine the store’s price for the gift. A gift receipt is not considered the original receipt; it is documentation of the purchase. You may be required to provide your name and number for the return or exchange process.
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Multiple Item Discount Returns:
When you purchase “Buy One, Get One,” the discount on the second item is waived. You can either repurchase the second item or receive a full refund. A free item can only be refunded with the return of all items purchased as part of a promotional offer. However, you can get an exchange for individual items.
Sport Chek Delivery and Shipping Policy:
Sport Chek offers free shipping on orders over $99. It will be applied to the order summary if free shipping is valid. $40 will be applied at checkout as a maximum credit toward the shipping cost.
Keep in Mind
The customers will have to pay for shipping above the amount of $40.
Sport Chek provides same-day and next-day deliveries by DoorDash. You will receive your order the same day if you place it before 2:00 PM local time, and the delivery cost will be $9.99. Orders above $200 are eligible for same-day delivery.
Sport Chek Gift Card Policy:
Sport Chek Gift Cards can be purchased in-store and online as well. Gift cards purchased in-store or online are valid for both online and in-store purchases. You can redeem a maximum of 4 gift cards in one online transaction. You cannot redeem gift cards for cash.
Sport Chek will not be responsible in case of stolen or lost gift cards. Sport Chek will not replace your lost or stolen cards. Gift Card There is no expiration date for gift cards. Please contact the Customer Service team at 1-877-977-2435 with questions concerning gift card purchases.
Sport Chek Return Policy without Receipt:
If you do not have a receipt for the purchase, the store staff can help you retrieve the receipt for your online or in-store purchase. The refund will be issued according to the parameters of the return policy. If no receipt is found, there will be no return process.
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Sport Chek Holiday Return Policy:
Sport Chek Holiday Return Policy states that any purchase made from November 12 can be refunded or exchanged till January 25. Refunds and exchanges will not be accepted on December 26 and December 27.
Sport Chek Order Cancellation Policy:
Sport Chek starts the processing of the orders immediately. However, you may have a small timeframe for canceling your order. If your order is being shipped, you have one hour to cancel it, but if it’s being picked up at the store, you have 15 minutes to cancel it. You can cancel your order within 15-60 minutes by following the given methods:
Sport Chek Return Policy for Damaged Items:
If you receive a defective or damaged item, please contact the Online Customer Service Department at 1-877-977-2435 as soon as possible. Contact customer service before the return of a defective item to receive a free shipping return.
Unfortunately, you will have to pay the shipping and handling fees if you do not contact the team. Please have your order number available before you call customer service. Give them a detailed description of the damage before making a call.
Sport Chek Store Timings:
For information on a specific store, you can click on the store locator on the Sport Chek website to find the store hours near you.
Sport Chek Customer Service Hours:
You can contact the Sport Chek Customer Service for online inquiries and in-store inquiries in following hours:
| Day | Online Inquiries (ET) | In-Store Inquiries (ET) |
|---|---|---|
| Monday | 8:00 AM – 9:00 PM | 10:00 AM – 6:00 PM |
| Tuesday | 8:00 AM – 9:00 PM | 10:00 AM – 6:00 PM |
| Wednesday | 8:00 AM – 9:00 PM | 10:00 AM – 6:00 PM |
| Thursday | 8:00 AM – 9:00 PM | 10:00 AM – 6:00 PM |
| Friday | 8:00 AM – 9:00 PM | 10:00 AM – 6:00 PM |
| Saturday | 9:00 AM – 5:00 PM | 10:00 AM – 6:00 PM |
| Sunday | 9:00 AM – 5:00 PM | 10:00 AM – 6:00 PM |
Sport Chek Contact Details:
Contact the Sport Chek Customer Service for Online and In-Store inquiries at 1-877-977-2435.
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