Lands End Return Policy

Lands End Return Policy 2024 | Get Quick Refunds

Lands End provides various customer services in the areas of clothing, fashion, and home décor. This article provides information on how to return or exchange any article purchased from Lands End offering options and processes for doing so. This article also provides a comprehensive explanation of Lands End return policy, essential for those wishing to return or exchange their product. 

Lands End offers its customers 90 days to return or exchange a product for a full refund. The return window commences from the date of purchase. Proof of purchase is required to receive a refund for your original tender. After 90 days, you can return for a merchandise credit, but only after that.

Details About Lands End Returns

Information Details 
Website Lands End 
Return time 90 days 
Return medium In-Store & Online 
Exchange mode In-Store & Online 
Refund method Original mode of payment 
Contact 1-800-960-9417

Lands End Return Methods

There are two methods for returning your Lands End merchandise. Lands End offers both in-store and online return options, allowing customers to return items directly to their store or mail them back to their facility. The procedure is well-structured and user-friendly, ensuring no hassle.


Lands End In-Store Return Method

Lands End offers a store locator feature on its website, allowing users to locate the nearest store. Please present your purchase proof at the store. Please ensure to bring your purchase or gift receipt with you when processing your return. This could be your store receipt, gift receipt, or packing slip for online purchases. The store associate will assist you in processing your return. 

You can request a refund for your original payment method, which may take 5-8 days or an immediate store merchandise credit. If the store is unable to process the return, they will send the items back to the Lands End warehouse at no cost. Returning to the store, customers can receive a 10% discount on their in-store purchase the same day. The offer is subject to the terms and conditions of the Lands End return policy.

Lands End Online Return Policy

To proceed, you must return the items to their facility. You can return your item through a preferred shipper or use the easy return label provided on your packing slip. To make a return, follow these straightforward steps and use their return label. Securely pack the items with the packing slip and attach the return label outside. 

The items should be returned using the US postal service. To return a Lands End store purchase via mail, contact them at 1-800-963-4816 or [email protected], and they will send you a return label. The items should be packed with the original receipt and return form. Send the package to the given address:

You can make a free postal return, which will result in a refund of the merchandise credit. To return a product, tick the “returns within 90 days” box on the packing slip’s back, provide your email address, and if you can’t find your packing slip, download the Lands End return form.

The items should be returned using their easy returns label. The sender will cover the return shipping fee and issue a merchandise credit via the provided email.

Lands End Refund Policy

Lands End will refund your original payment once your items are received and inspected at their warehouse. The warehouse typically takes three days to process a return and initiate a refund. The refund will be credited to your account within five days after this. The same timeframe applies for store purchases unless instant merchandise credit is selected. 

Lands End’s return policy states that the store will only refund the original purchase price if the original or gift receipt is provided. You will receive their merchandise credit if you do not do so. The refund period is set at five days. The refund method is based on the original form of payment.

Lands End Exchange Policy

Lands End offers free shipping for reordering a replacement while making a return. They also streamline this process through their exceptional customer support. To place a reorder, call 1-800-963-4816 and their customer specialist will waive the shipping fee. 

Exchanges are subject to the same rules and regulations as the Lands End return policy. Purchases must be original, unused, and unworn, and must be returned within 90 days for a reorder with proof of purchase. for more queries, contact the customer service department.

Conditions of Lands End Returns

Purchases must be original, unused, and unworn, and must be returned within 90 days with proof of purchase.

  • When requesting a return, it is mandatory to provide proof of purchase.
  • If you or Lands End cannot locate the purchase documents, the return price will be determined by Lands End.
  • Products not delivered from the Lands End site must be returned from the order source.
  • Scrubs are typically not returned due to hygiene reasons, but customer service can be contacted for a return.
  • Lands End will deduct $6.95 from your refund credit to use for the easy return label.

Lands End Return Exceptions

The key points for returns on the following category of items are essential for understanding.

  • The company’s general return policy allows for returns on plain school uniforms without a logo, with a maximum return period of 90 days.
  • School uniforms with a logo can only be returned for merchandise credit.
  • Non-lands End branded products can only be returned within 90 days for a full refund, and cannot be returned after this time.
  • Lands End stores do not accept returns for oversized items like mattresses and furniture.

Lands End Return Policy Without a Receipt

To receive a refund for in-store purchases, you must provide your original receipt or gift receipt. Lands End offers a refund for non-receipt returns, allowing customers to receive merchandise credit without a receipt. If you can’t locate your online purchase packing slip, download their Return form and proceed with your purchase.

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Lands End offers a 90-day return policy, starting from the purchase date, with proof of purchase required. After 90 days, merchandise credit is only available.

Your refund will be issued within 3 to 5 working days in the original payment method you used initially.

Lands End’s return policy excludes face masks, final sale items, and personalized items. Quality issues can be resolved within 90 days, with a full refund provided.

The refund applies to Lands End branded products and will be processed as a store merchandise credit. Non-lands End branded products and school uniforms with a logo cannot be returned after 90 days.

A receipt is required for a refund of the original purchase price, while a merchandise credit can be obtained without one.

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