Back Market Return Policy

Back Market Return Policy 2023 | Easy Steps You Should Know

If you are unsatisfied with your purchase or the product is not according to your style, Back Market Return Policy facilitates you to return it back. Back Market gladly accepts returns back in 30 days from the date of purchase or delivery. You can return your online and in-store purchases to the Back Market. Both have a return date of 30 days.

The return product must be in its original condition and its original packaging. Make sure that your product is not damaged and unworn. The product must be in its good and sellable condition. You must return the product along with the receipt or proof of purchase.

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Details of Back Market Returns:

Information Details 
Website Back Market
Return time 30 days 
Return medium In Store & Online
Refund method Original form of payment 
Exchange period 30 days 
Contact +1 (855) 442 6688

Steps to Return at Back Market:

The following are Back Market return steps for their customers for easy and flexible returns.

Online return to Back Market:

If you are unhappy with the purchase and want to return your product via mail then you have 30 days of purchase or delivery. You must attach the return label with the product that you want to return. Return label is provided by the company, if you did not receive it at the time of delivery then you can also get it from their website or your order confirmation email.

If you have logged in to your account you can also get a return label from your account. You just need to login to your account then go to the “My Account” section and visit “My Purchases” and click Return Request.

Back Market Returns

Back Market Return Policy Without Receipt:

You can still make a return at Back Market if you don’t have a receipt. It would be recommended to make an in-store return without a receipt, because you have to submit valid government id at Back Market. You will be able to get a replacement or your refund will be issued in the form of store credit.

Back Market Refund Policy:

The refunds at Back Market’s will be made to the original payment method. If you used a credit card for the purchase, the refund will be returned to your account within 30 days. The refund time may vary according to your bank. If it’s been 30 days and you have not received your refund, you can talk to customer service. Here are some guidelines:

  • If you paid with the Credit/debit card, your refund will be issued within 5 business working days.
  • If you paid with the PayPal, your refund will be issued within 5 business working days.
  • Your refund will be issued within 10 working days if you used affirm.
  • If the payment was made with the virtual card then your refund may take up to 45 days

Back Market Exchange Policy:

As per Back Market return policy, you can make an exchange within 30 days of purchase. The staff will facilitate you with the exchange service with a different item, style, size or color. You can exchange your item through the online return process, but you will have to pay for the shipping and handling charges. If you need more assistance please call at Back Market’s customer service department. You can make an exchange both in-store and online.

Back Market Return Conditions:

The following are the Back Market return conditions:

  • The items must not have any signs of wear and tear.
  • The items must have the original tags intact with it.
  • The item must be in its original packaging.

Back Market Warranty Claims:

If by mistake you received a damaged or defective product that you don’t want. You may inform them by sending an email. Please inform them about the issue of your defective item and send us a clear picture of the product. Note that some manufacturers will require you to contact them directly with warranty claims. If that’s the case, we’ll help you initiate the process.

Back Market Order Cancellation Policy:

You have a very small window to cancel your order, as your order goes right through the shipping process after it has been placed. You can contact the customer support immediately to check if your order has been canceled. If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

Back Market Faulty Returns Policy:

In case, if you have received a damaged or defective product from the back market then you can return or exchange the product but you need to inform the customer support department as soon as possible. You don’t have to pay any restocking fees or return shipping fees, as it will be covered by Back Market.

Back Market Return policy Exceptions:

As per Back Market return policy, there are few exceptions:

  • The product must be returned in its original condition, if it is damaged or has been altered in any way so you are not able to make a return of that product.
  • Back Market does not accept the return of used products.
  • Customized products are not eligible to return.

Back Market Contact details:

Customers can call us at +1 (855) 442 6688. Send an email from which is available on the official website. For more queries please visit Back Market.

Back Market Customer Service hours:

Our customer representative is available 24 hours from Monday to Saturday.

Social Media of Back Market:


What is the Back Market return policy?

Back Market allows you to return most of the items within 30 days of purchase. The product must be returned in its original condition.

Can I make a return after 30 days to the Back Market?

You may return your item within 30 days of purchase or delivery, otherwise retailers can offer you a repair or exchange as per Back Market Return Policy Guidelines. You are not able to get a refund.

Can I make a return without a receipt?

No, your product needs to have the receipt or any proof of purchase. To identify your product we will need the invoice that sent you with the package.

 Can I return used products at the Back Market?

Absolutely not, it is clearly mentioned that the product must be returned in its new/original condition. If you used the product and then want to return your product, your return will not be accepted according to Back Market Return Policy.

Is there an exchange policy at Back Market?

Yes, you are allowed to make an exchange of the product at Back Market. But the product must fulfill the Back Market’s return policy requirements.

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