Sweetwater Return Policy

Sweetwater Return Policy 2024 | Online & In-store Returns

According to Sweetwater return policy, if you are not completely satisfied with your order, you can return it for a refund, purchase price, or in-store credit. You can return or exchange your products within a fair amount of time, usually 30 days from the shipping or purchasing days. If you purchase the item with FREE shipping, the shipping cost will be deducted from your refund or credit.

Details of Sweetwater Returns

InformationDetails
WebsiteSweet Water
Return Period30 Days
Refund Period2 – 3 Business Days
Refund MethodOriginal Payment Method, In-House Credit
Exchange Period30 Days
Return MediumsMail, In-Store
Customer Support HoursMonday–Thursday: 9:00 AM – 8:30 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 7:00 PM
Phone HoursMonday–Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 11:00 AM – 5:00 PM
Phone SupportToll-free: (800) 222-4700
Español: (800) 222-4701
Local: (260) 432-8176
Fax: (260) 432-1758
EmailOn Website

90-Day Used Gear Guarantee

Items that are marked as “used” can be returned within 90 days of purchase if they fail or malfunction. Used items can be returned for a refund for their original price or in-house credit, and the shipping fee will be deducted from the refund. You will have to pay for the shipping charges to and from Sweetwater or the return of used items.

Sweetwater Returns

Sweetwater Refund Policy

Once your return is received by Sweetwater, they will process your refund as quickly as possible. This process can take 2 to 3 business days for the refund to be issued to your account. Your refund will be made in the original purchase method. Shipping charges will be deducted from your refund.

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Sweetwater Exchange Policy

You can return or exchange your products within a fair amount of time, usually 30 days from the shipping or purchasing days. If you purchase the item with FREE shipping, the shipping cost will be deducted from your refund or credit.

Sweetwater Return Policy Exceptions

The following are the Sweetwater return exceptions:

  • Special Orders
  • Software
  • Oversize or Overweight Items
  • Discontinued Products, Closeouts, and Used Products
  • Replacement Speakers and Speaker Parts
  • Tubes
  • Personal Items (Earphones, Harmonicas, Recorders)
  • Authorization Keys
  • Turntable Cartridges
  • Control Vinyl
  • Open-Box Reeds

Methods to Return at Sweetwater

The following are the return methods for easy and flexible returns.

Online Returns

Follow the given steps to return items via mail:

  • You should call the Sweetwater sales engineer to arrange a Return Authorization number for you if you want to return your items. To ensure your credit or exchange is processed as soon as possible and to avoid any return adjustment, you need to follow the guidelines given below:
  • You will be subject to a restocking fee if you have redeemed a manufacturer promotion or rebate.
  • Do not forget to write the RS number on the shipping. Make sure not to write it on the product box itself.
  • Items should be returned in the same condition they were received in, including documentation, accessories, and other packaging materials.
  • Please return the shipment double-box if your package was originally shipped double-boxed.
  • Products should be packed in the original box with the UPC codes still intact.
  • When packing the product box again, do not use duct tape or adhesives that are prone to leaving a residue.
  • Make sure to use a shipping method that is trackable, such as UPS or FedEx.
  • If your order was shipped for free while purchasing, the cost of outbound shipping will be deducted from your return credit.
  • Send your package to the following address:

Sweetwater
RA # xxxxxx
5501 US Hwy 30 W
Fort Wayne, IN 46818

In-Store Returns

You can use the Store Locator given to find the Sweetwater store near you. You can bring your items in-store within 30 days from its purchase date to return. Securely pack your items in their original box and bring them to the store. Make sure to bring an original sales receipt or order number, if you ordered online to the store. Talk to a sales engineer about your return. They will gladly help you with the return process.

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Sweetwater Delivery and Shipping Policy      

Sweetwater has one of the fastest turnaround times for shipping. Most of their orders are shipped on the same day. Items sent within the contiguous United States are shipped FREE. However, they do not offer free shipping for special orders and overweight/oversized products. If you are returning your order, the cost of shipping will be deducted from the refund or credit.

Lightweight items less than or equal to 13 ounces are shipped via UPS Mail or Service First Class Mail. They are trackable and arrive within two or four days. If the items are heavier, they are shipped via FedEx Ground or UPS Ground.

Delivery TypeDelivery Time
FedEx Ground1 – 5 Business Days
UPS Ground1 – 6 Business Days

Sweetwater Gift Card Policy

You can choose a perfect gift with the Sweetwater gift card. Add the dollar amount to your card and get exactly what you want. You can add up to $2000 in your gift card. If you are sending it to your loved one, you can also add a customized message. You can also buy a physical gift card from their website. These gift cards are non-returnable after the purchase.

Sweetwater Order Cancellation Policy

You must cancel your orders within 24 hours by calling your Sweetwater sales engineer at 1-800-222-4700. If you are unable to cancel your order within the first 24 hours, you can always return it by requesting a Return Authorization number.

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Sweetwater Faulty Returns Policy

If you think your order is faulty or defective, you should contact the support team at (800) 222-4700. You can also fill out an online support request form available online. If your item is verified as failed under warranty, Sweetwater will cover your shipping cost within the United States. For “used” items, you must return them within 90 days of purchase to get a refund.

Sweetwater Store Timings

The Sweetwater store timings are listed in Eastern Time as follows:

Store Timing
Monday–Thursday9:00 AM–9:00 PM
Friday9:00 AM–8:00 PM
Saturday9:00 AM–7:00 PM
Sunday11:00 AM–5:00 PM

Sweetwater Customer Service Hours

You can contact the Customer Service team per the following hours of operations:

Phone Hours
Monday–Thursday9:00 AM – 9:00 PM
Friday9 AM8:00 PM – 8:00 PM
Saturday9:00 AM – 7:00 PM
Sunday11:00 AM – 5:00 PM
Sweetwater Support Hours
Monday–Thursday9:00 AM – 8:30 PM
Friday9:00 AM – 8:00 PM
Saturday9:00 AM – 7:00 PM

Sweetwater Contact Details

You can contact the Customer Service team at the following numbers:

Toll-free(800) 222-4700
Español(800) 222-4701
Local(260) 432-8176
Fax(260) 432-1758

Social Media Handles

FAQs

You can return or exchange your products within a fair amount of time, usually 30 days from the shipping or purchasing days.

The return process can take 2 – 3 business days for the refund to be issued to your account. Your refund will be made in the original purchase method.

You must cancel your orders within 24 hours by calling your Sweetwater sales engineer at 1-800-222-4700.

If you think your order is faulty or defective, you should contact the support team at (800) 222-4700. You can also fill out an online support request form available online

Items that are marked as “used” can be returned within 90 days of purchase if they fail or malfunction.

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