Glassons Return Policy 2025 | Timeframes & Refund Process
Glassons offers a 30-day return window from the day you receive your order, allowing ample time to send back items that don’t meet your expectations. However, certain restrictions apply—final sale items cannot be returned, and swimwear, underwear, bodysuits, and earrings are only eligible for returns if purchased online with hygiene seals intact. Glassons return policy, covering online and in-store returns, time limits, eligibility conditions, and important terms.
Glassons aims to provide its customers with amazing quality products and services. However, if you want to return an item you can bring your item to Glassons retail store with proof of purchase. Returns are not free at Glassons. If the item is faulty, postage will be refunded.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
5 Days
Shipping FEE
Non-refundable
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Details of Glassons Returns
| Information | Details |
| Website | Glassons |
| Return Period | 30 Days |
| Refund Method | Original Payment Method |
| Exchange Period | 30 Days |
| Return Mediums | Mail, In-Store |
| Customer Support Hours | Monday – Friday: 9:00 AM-8:00 PM (NZT), 7:00 AM – 6:00 PM (AEST) Saturday – Sunday: 9:00 AM-4:30 PM (NZT), 7:00 AM – 2.30 PM (AEST) |
| Phone Support | NZ: 0800 GLASSONS AU: 1800 838 448 |
| help@glassons.com webadmin@glassons.com |
Glassons Refund Policy:
Once your item is received by Glassons, it will be verified and processed within 5 business days. They will make sure to send the refund as soon as possible. The Glassons product must be in its original condition. Any item that is not in a suitable condition will be sent back to you. The refunds will be offered in the original form of payment.
Glassons Exchange Policy
If you want to exchange your item, you can do it at the nearest Glassons store location. You will be offered an exchange for another color, size, or style. You can even get a refund for it. You must bring an invoice, dispatch notice, or order confirmation to the store.
Glassons does not accept exchanges at the distribution center. If a customer returns the item to the distribution center, they will have to pay for the return and only refunds will be offered for it.
For USA customers, they need to initiate a return and get a refund of that item. They can re-purchase the item that they want.
Glassons Return Conditions
The following are the return conditions:
Glassons Return Exceptions
The following are the return exceptions:
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Methods to Return at Glassons
The following are the methods for easy and flexible returns.
Online Returns
You can return your online items within 30 days in all countries with proof of purchase like the order number, invoice, or dispatch notice. Your items must be in new and unworn condition. Glassons does not accept exchanges to the warehouse. Returns are not free.
You need to download the return worm from the Glassons website. Print the form by mentioning your product code, description, quantity, size, and reason for return. It may take 14 days to receive your items. You can return your items to these addresses:
In-Store Returns
You can use the Store Locator given to find the Glassons store near you. You can bring your in-store or online purchases in-store within 30 days from its purchase date to return. Securely pack your items and bring them to the store.
Make sure to bring proof of purchase such as an original sales receipt or order number if you ordered online to the store. Talk to a store associate about your return. They will gladly help you with the return process whether you want a refund or exchange.
Glassons Delivery and Shipping Policy
The returns are neither free nor refundable. However, you can return your order to a Glassons store. The following are the shipping fee and delivery time:
| Countries | Shipping |
| USA | Express Shipping: Free over US$75 Express Shipping: US$9.99 for orders under $75 |
| New Zealand: | Standard Shipping: Free over $70 Standard Shipping: $6.95 for orders under $70 Express Tonight: $9.99 Click & Collect: $1.95 on all orders |
| Australia | Standard Shipping: Free over $60 Standard Shipping: $6.95 for orders under $60 Express Tonight: Free over $150 Express Tonight: $9.99 for orders under $150 Click & Collect: $1.95 |
| Other International | Express DHL Shipping: USD $14.99 |
Glassons Gift Card Policy
You can cancel our unused gift card within 30 minutes of placing the order. If your gift card has not been redeemed or associated with an account after that time, you can contact the customer service team for assistance. If your gift card is lost or stolen, contact the customer service team at webadmin@glassons.com. They will reissue the card.
Glassons Return Policy Without Receipt
You cannot return your item to Glassons without a receipt. You can only return your purchase if you have an invoice, order confirmation, or dispatch notice. If you bring your new and unworn item with proof of purchase, you will be eligible to get a refund.
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Glassons Order Cancellation Policy
Glassons is very quick at picking, packing, and processing your order so you can receive it as soon as possible. Once you have placed an order, you will not be able to cancel or amend it; you can always return it. However, you can always return it within 30 days.
How To Return Faulty Items at Glassons?
If you purchased an item from Glassons and believe it to be faulty you can get in touch with help@glassons.com. Faulty items must be returned. They can either be refunded or replaced. If you received an incorrect item, you can email at webadmin@glassons.com.
Store Timings
You can go to the Store Locator on their website to learn about the store hours and location of the nearest store to you.
Glassons Customer Service Hours
You can contact the Customer Service team on Monday to Friday from 9:00 AM to 8:00 PM (NZT), and 7:00 AM to 6:00 PM (AEST), on Saturday and Sunday from 9:00 AM to 4:30 PM (NZT), and 7:00 AM to 2.30 PM (AEST).
Contact Details
You can contact the Customer Service team at help@glassons.com. You can call for NZ at 0800 GLASSONS or AU at 1800 838 448.
Social Media Handles
FAQs:
What is Glassons Return Policy?
Glassons return policy allows them to return their products within 30 days from the date of purchase.
Can I Return Vintage Products at Glassons?
Yes, you can return a vintage product to Glassons within 30 days along with its proof of purchase. They must be returned to the distribution center.
Can I Return My Item Without a Receipt to Glassons?
You cannot return your item to Glassons without a receipt. You can only return your purchase if you have an invoice, order confirmation, or dispatch notice.
Conclusion:
Returning an item to Glassons is simple if you follow the 30-day return policy and ensure the item is in new, unworn condition with all tags and hygiene stickers attached. Whether you choose to return online via the Distribution Centre or visit a store for an exchange, understanding the rules can help you get a refund or replacement hassle-free.
To avoid delays, always keep your proof of purchase, use tracked shipping for returns, and reach out to Glassons’ customer service if you have any issues, especially with faulty or incorrect items. Knowing these details makes your shopping experience smoother, so you can shop with confidence, knowing that returns and refunds are handled efficiently.
