Glassons Return Policy 2024 | Easy Methods Explained
Glassons aims to provide its customers with amazing quality products and services. However, if you want to return an item you can bring your item to Glassons retail store with proof of purchase. Returns are not free at Glassons. If the item is faulty, postage will be refunded.
Glassons return policy allows you to return the products within 30 days from the date of purchase in New Zealand and 31 days for all other countries. Return items must be in unworn and new condition. The garment tags and hygiene stickers must be intact with the items. Your return will not be accepted if the hygiene seal is broken.
Similar To This Cotton On Return Policy
Details of Glassons Returns
| Information | Details |
| Website | Glassons |
| Return Period | 30 Days |
| Refund Method | Original Payment Method |
| Exchange Period | 30 Days |
| Return Mediums | Mail, In-Store |
| Customer Support Hours | Monday – Friday: 9:00 AM-8:00 PM (NZT), 7:00 AM – 6:00 PM (AEST) Saturday – Sunday: 9:00 AM-4:30 PM (NZT), 7:00 AM – 2.30 PM (AEST) |
| Phone Support | NZ: 0800 GLASSONS AU: 1800 838 448 |
| [email protected] [email protected] |
Glassons Refund Policy
Once your item is received by Glassons, it will be verified and processed within 5 business days. They will make sure to send the refund as soon as possible. The Glassons product must be in its original condition. Any item that is not in a suitable condition will be sent back to you. The refunds will be offered in the original form of payment.
Glassons Exchange Policy
If you want to exchange your item, you can do it at the nearest Glassons store location. You will be offered an exchange for another color, size, or style. You can even get a refund for it. You must bring an invoice, dispatch notice, or order confirmation to the store.
Glassons does not accept exchanges at the distribution center. If a customer returns the item to the distribution center, they will have to pay for the return and only refunds will be offered for it.
For USA customers, they need to initiate a return and get a refund of that item. They can re-purchase the item that they want.
Glassons Return Conditions
The following are the return conditions:
Glassons Return Exceptions
The following are the return exceptions:
You May Also Like To Visit Princess Polly Return Policy
Methods to Return at Glassons
The following are the methods for easy and flexible returns.
Online Returns
You can return your online items within 30 days in New Zealand and within 31 days in other countries with proof of purchase like the order number, invoice, or dispatch notice. Your items must be in new and unworn condition. Glassons does not accept exchanges to the warehouse. Returns are not free.
You need to download the return worm from the Glassons website. Print the form by mentioning your product code, description, quantity, size, and reason for return. It may take 14 days to receive your items. You can return your items to these addresses:
In-Store Returns
You can use the Store Locator given to find the Glassons store near you. You can bring your in-store or online purchases in-store within 30 days from its purchase date to return. Securely pack your items and bring them to the store.
Make sure to bring proof of purchase such as an original sales receipt or order number if you ordered online to the store. Talk to a store associate about your return. They will gladly help you with the return process whether you want a refund or exchange.
Glassons Delivery and Shipping Policy
The returns are neither free nor refundable. However, you can return your order to a Glassons store. The following are the shipping fee and delivery time:
| Countries | Shipping |
| USA | Express Shipping: Free over US$75 Express Shipping: US$9.99 for orders under $75 |
| New Zealand: | Standard Shipping: Free over $60 Standard Shipping: $6.95 for orders over $60 Express Tonight: $9.99 Click & Collect: FREE |
| Australia | Standard Shipping: Free over $50 Standard Shipping: $6.95 for orders over $50 Express Tonight: Free over $150 Express Tonight: $9.99 for orders over $150 Click & Collect: $1.95 |
| Other International | Express DHL Shipping: NZD$30 |
Glassons Gift Card Policy
You can cancel our unused gift card within 30 minutes of placing the order. If your gift card has not been redeemed or associated with an account after that time, you can contact the customer service team for assistance. If your gift card is lost or stolen, contact the customer service team at [email protected]. They will reissue the card.
Glassons Return Policy Without Receipt
You cannot return your item to Glassons without a receipt. You can only return your purchase if you have an invoice, order confirmation, or dispatch notice. If you bring your new and unworn item with proof of purchase, you will be eligible to get a refund.
People Also Interested In Pretty Little Things Return Policy
Glassons Order Cancellation Policy
Glassons is very quick at picking, packing, and processing your order so you can receive it as soon as possible. Once you have placed an order, you will not be able to cancel or amend it; you can always return it. However, you can always return it within 30 days.
How To Return Faulty Items at Glassons?
If you purchased an item from Glassons and believe it to be faulty you can get in touch with [email protected]. Faulty items must be returned. They can either be refunded or replaced. If you received an incorrect item, you can email at [email protected].
Store Timings
You can go to the Store Locator on their website to learn about the store hours and location of the nearest store to you.
Glassons Customer Service Hours
You can contact the Customer Service team on Monday to Friday from 9:00 AM to 8:00 PM (NZT), and 7:00 AM to 6:00 PM (AEST), on Saturday and Sunday from 9:00 AM to 4:30 PM (NZT), and 7:00 AM to 2.30 PM (AEST).
Contact Details
You can contact the Customer Service team at [email protected]. You can call for NZ at 0800 GLASSONS or AU at 1800 838 448.
