Glassons Return Policy 2026 | Timeframes & How to Return
Glassons offers a 30-day return window from the day you receive your order, allowing ample time to send back items that don’t meet your expectations. However, certain restrictions apply—final sale items cannot be returned, and swimwear, underwear, bodysuits, and earrings are only eligible for returns if purchased online with hygiene seals intact. Glassons return policy, covering online and in-store returns, time limits, eligibility conditions, and important terms.
Glassons aims to provide its customers with amazing quality products and services. However, if you want to return an item you can bring your item to Glassons retail store with proof of purchase. Returns are not free at Glassons. If the item is faulty, postage will be refunded.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
Depends
Shipping FEE
Non-refundable
Similar To This Cotton On Return Policy
Details of Glassons Return Policy
| Information | Details |
| Website | Glassons |
| Return Period | 30 Days |
| Refund Method | Original Payment Method |
| Exchange Period | 30 Days |
| Return Mediums | Mail, In-Store |
| Customer Support Hours | Monday – Friday: 9:00 AM-7:00 PM (NZT), 7:00 AM – 5:00 PM (AEST) Saturday – Sunday: 9:00 AM-4:30 PM (NZT), 7:00 AM – 2.30 PM (AEST) |
| Phone Support | NZ: 0800 GLASSONS AU: 1800 838 448 |
| help@glassons.com webadmin@glassons.com |
Glassons Refund Policy:
Once your item is received by Glassons, it will be verified and processed within 5 business days. They will make sure to send the refund as soon as possible. The Glassons product must be in its original condition. Any item that is not in a suitable condition will be sent back to you. The refunds will be offered in the original form of payment.
It can take up to 14 days to receive your return depending on your location and which postal service you use. Refunds for Australia and New Zealand orders take up to 14 working days from posting, while international orders require up to 30 days. Customers should track their parcel before contacting customer service to confirm delivery.
Glassons Exchange Policy
If you want to exchange your item, you can do it at the nearest Glassons store location. You will be offered an exchange for another color, size, or style. You can even get a refund for it. You must bring an invoice, dispatch notice, or order confirmation to the store.
Glassons does not accept exchanges at the distribution center. If a customer returns the item to the distribution center, they will have to pay for the return and only refunds will be offered for it.
For customers outside of Australia and New Zealand, they will need to return your item and repurchase.
What are Glassons Return Policy Conditions ?
The following are the return conditions:
Glassons Return Policy Exceptions:
The following are the return exceptions:
You May Also Like To Visit Princess Polly Return Policy
How Many Return Methods Offered by Glassons?
The following are the methods for easy and flexible returns.
Online Glassons Return Policy
You can return your online items within 30 days in all countries with proof of purchase like the order number, invoice, or dispatch notice. Your items must be in new and unworn condition. Glassons does not accept exchanges to the warehouse. Returns are not free.
You need to download the return worm from the Glassons website. Print the form by mentioning your product code, description, quantity, size, and reason for return. It may take 14 days to receive your items. You can return your items to these addresses:
In-Store Returns
You can use the Store Locator given to find the Glassons store near you. You can bring your in-store or online purchases in-store within 30 days from its purchase date to return. Securely pack your items and bring them to the store.
Make sure to bring proof of purchase such as an original sales receipt or order number if you ordered online to the store. Talk to a store associate about your return. They will gladly help you with the return process whether you want a refund or exchange.
Glassons Delivery and Shipping Policy
The returns are neither free nor refundable. However, you can return your order to a Glassons store. The following are the shipping fee and delivery time:
| Countries | Shipping |
| USA | Standard Shipping: Free over US$100 Standard Shipping: US$9.99 for orders under $100 |
| New Zealand: | Standard Shipping: Free over $70 Standard Shipping: $6.95 for orders under $70 Express Tonight: $9.99 Click & Collect: $1.95 on all orders |
| Australia | Standard Shipping: Free over $60 Standard Shipping: $6.95 for orders under $60 Express Tonight: Free over $150 Express Tonight: $9.99 for orders under $150 Click & Collect: $1.95 |
| Other International | Express DHL Shipping: USD $14.99 |
Glassons Gift Card Policy
Refunds are issued to the original payment method, with gift card portions credited first. Gift cards are non-refundable, so once purchased, they can’t be returned or exchanged for cash. Refunds to Afterpay, Zip, or PayPal depend on the provider’s processing times and go directly to them, not your bank. Lost the card or don’t have the number? No stress – Glassons can usually find it through your order and reissue the details. Just get in touch at webadmin@glassons.com with your order info.
Glassons Return Policy Without Receipt
You cannot return your item to Glassons without a receipt. You can only return your purchase if you have an invoice, order confirmation, or dispatch notice. If you bring your new and unworn item with proof of purchase, you will be eligible to get a refund.
People Also Interested In Pretty Little Things Return Policy
Glassons Order Cancellation Policy
Glassons is very quick at picking, packing, and processing your order so you can receive it as soon as possible. Once you have placed an order, you will not be able to cancel or amend it; you can always return it. However, you can always return it within 30 days.
How To Return Faulty Items at Glassons?
If you purchased an item from Glassons and believe it to be faulty you can get in touch with help@glassons.com. Faulty items must be returned. They can either be refunded or replaced. If you received an incorrect item, you can email at webadmin@glassons.com. If the item is deemed faulty, postage will be refunded.
Store Timings
You can go to the Store Locator on their website to learn about the store hours and location of the nearest store to you.
Glassons Customer Service Hours
You can contact the Customer Service team on Monday to Friday from 9:00 AM to 7:00 PM (NZT), and 7:00 AM to 5:00 PM (AEST), on Saturday and Sunday from 9:00 AM to 4:30 PM (NZT), and 7:00 AM to 2.30 PM (AEST).
Contact Details
You can contact the Customer Service team at help@glassons.com. You can call for NZ at 0800 GLASSONS or AU at 1800 838 448.
Social Media Handles
FAQs:
What is Glassons Return Policy?
Glassons return policy allows them to return their products within 30 days from the date of purchase.
Can I get a refund for a gift card I’ve purchased?
No. Purchased gift cards are non-refundable and cannot be exchanged for cash under any circumstances.
Can I Return My Item Without a Receipt to Glassons?
You cannot return your item to Glassons without a receipt. You can only return your purchase if you have an invoice, order confirmation, or dispatch notice.
Can I return items without original packaging?
Yes, provided the garment tags are attached and the item is unworn. However, shoe boxes must be undamaged to be accepted.
Conclusion:
Returning an item to Glassons is simple if you follow the 30-day return policy and ensure the item is in new, unworn condition with all tags and hygiene stickers attached. Whether you choose to return online via the Distribution Centre or visit a store for an exchange, understanding the rules can help you get a refund or replacement hassle-free.
To avoid delays, always keep your proof of purchase, use tracked shipping for returns, and reach out to Glassons’ customer service if you have any issues, especially with faulty or incorrect items. Knowing these details makes your shopping experience smoother, so you can shop with confidence, knowing that returns and refunds are handled efficiently.
