Superdrug Return Policy 2024 | In-Store and Online Options Explained

Superdrug return policy ensures stress-free returns and refunds within 28 days. Learn how to return in-store or online, including exceptions, for a smooth Superdrug return experience.

Superdrug Return Policy:

Superdrug has a generous return policy to the customers so that the customers can have a hassle-free return experience. They will not allow you to only return your product but the Superdrug facilitates the refund or exchange policy.

If you change your mind and want to return your purchase. You are allowed to make a return within 28 days of purchase. The product must be returned in its original condition as you have received.

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Details about Superdrug Returns

Information Details 
Website Super Drug 
Return time 28 days
Return medium In store & Online
Exchange In store
Refund modeOriginal payment method
Contact 01706 300 210

Methods to Return at Superdrug

To return your order, you need to fill out the form. Fill out the form and enclose it in your package. You can also swap your orders for a refund and then place an order for a new item. The following are Superdrug’s return methods for their customers for easy and flexible returns.

Superdrug In- Store Return Policy:

If a customer wants to return a product at a store, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. Ask the customer service and tell them that you want to return, they can help you to complete your return if you’re eligible. 

Superdrug online returns:

If you can’t visit the store to return your items. You can return your product via an online method. To do so you need to get in touch with the Superdrug customer care department. They will help you out to return your product. By following their instructions you can easily return your product.

Make sure that your product must be in its original condition and eligible to return. Return label is required to mail your product. Provide details about your product order number, name, email and receipt and send us your package.

Freepost Returns Label offers free postage for under 5kg weight and 61cm x 46cm x 46cm size parcels in the UK. If your size and weight of the parcel will be increased then you will have to pay at standard Royal Mail and An Post charges. All returns must be sent to the given address:


Customer Returns Manager, Superdrug Stores plc, Stadium Way South Elmsall, Pontefract. West Yorkshire, WF9 2XR.

Superdrug 3rd Party Supplier Return Policy:

If you received the product directly from the supplier, you will receive a document labeled as “return information” with your order. If you want to return these products, check that form and follow the steps to return your product directly to the 3rd supplier. You cannot return these products directly at the store because they do not handle 3rd party supplier products.

What is the Superdrug Refund Policy?

Superdrug Return policy is quite generous, they will allow you to return your product and you can request for a refund. You can return your products within 28 days. The items you are returning must be in their original packaging and in unused condition. Once your item is received by Superdrug, you will receive a confirmation email.

Your refund will be issued in the form of the original payment method within 3 to 5 business days. If you used a credit card at the time of purchase, then it may take more days to reflect back. To get a refund, the product must be returned in its original condition as you received. Shipping fee and other handling charges will not be refunded.

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Superdrug Delivery and Shipping Policy:

Superdrug offers different delivery methods. You can choose one of them.

  • Next day order & collect: if you place your order before 5 pm then you can collect it the next day from the store. You don’t need to pay any fee.
  • Next day delivery: if you place your order before 8 pm during weekdays then you can receive your order the very next day. You will have to pay £4.90.
  • Standard Delivery:  it may take 3 to 4 working days to deliver your order. You will not have to pay any shipping charges.

Superdrug Exchange Policy:

According to Superdrug return policy, return your items within the return window. The product must be returned in its original condition as you received. If you want to exchange please start your return for the original purchase and place a new order for a new item. You still have to pay your shipping charges and handlings for mail-in exchanges separately.

The amount you paid for the return product will be credited to you for the new purchase. You can exchange your product by visiting the store. The product must be in its original condition. It is recommended that you go to the store to exchange your product because it is convenient and all the processes are in front of you. For more queries, you can contact our customer service department.

Superdrug Return Policy Exceptions:

There are following exception of super drug return policy exception:

  • You are not eligible to make a return of perishable items like food and baby milk.
  • Superdrug does not accept the return of medicines.
  • You cannot make a return of personalized or customized products.
  • Superdrug will not accept the return if the seal is broken.

What is Superdrug Return Policy Without a Receipt?

It is best to make a return with a receipt. However, Superdrug requires proof of purchase such as original receipt or online order confirmation email. If you have lost the receipt then you are welcome to make an exchange for the product of equal value. Unfortunately, we are unable to issue your refund in the original payment method if you make a return without a receipt.

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What is the Superdrug Order Cancellation Policy?

You can contact the store if you’ve placed your order in-store. You can contact customer service if you want to cancel your online order. If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

Contact Details

You can contact the Superdrug Customer Service team on their webpage by having a chat with the agent or submitting a request. Send us an email at [email protected]. You can also call at 01706 300 210.

Superdrug Customer Service Hours:

Superdrug call hours are 1:00 PM to 4:00 PM from Monday to Friday.

Superdrug Store Timings

You can go to the Store Locator on the Superdrug website to learn about the store hours and location of the nearest Superdrug store to you.

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Can I make a return of worn items at Superdrug?

No, you cannot make a return of a worn, washed or used product at Superdrug.

Are returns free at Superdrug?

Superdrug offers free return on items that comply with their return policy. You can make in-store returns free of cost. If you make an online return then shipping charges will be borne by you.

Can I make a return of opened products to Superdrug?

Yes, you can make a return of opened products at Superdrug but it must be in its original condition.

In how many days can I get a refund?

Refund process depends on your bank account in which your amount will reflect back. It may take 5 business days to issue your refund.

Can I return a product without tags?

No, Superdrug does not accept the product if tags are not attached with the product.


In conclusion, Superdrug return policy is customer-friendly and designed to make your shopping experience worry-free. You have a generous window of 28 days to return or exchange your purchases, as long as the items are in their original condition with the packaging intact.

Superdrug provides convenient options for returns, whether you prefer to do it in-store or online. If you choose the online route, their customer care team is ready to assist you through the process.

It’s important to note that some exceptions apply, such as perishable items, medicines, and personalized products. Additionally, refunds will be issued in the original payment method, typically within 3 to 5 business days.

If you ever need to cancel an order, Superdrug return policy allows for that too. Just follow their guidelines or initiate a return if needed.

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