Newegg Return Policy

Newegg Return Policy 2023 | Extending Your Refund Options

Explore Newegg Return Policy and find out how it lets you extend your refund and exchange options beyond the typical 30-day window.

What is Newegg return policy?

Newegg’s standard return policy allows customers to return a product within 30 days of its original purchase date. The newegg Return Policy allows customers to exchange an item for a refund within 45 days or request a replacement within a year. The Newegg website allows users to determine which of the two return policies their item is covered under. The product can only be returned through mail. When returning a product, ensure to include the RMA (Return Merchandise Authorization) number in the email.

Additional Information:

Information Details
Return time 30 days
Return medium Online 
Exchange periodOnline 
Refund modeOriginal mode of payment 
Contact 1-800-390-1119
Newegg Return Policy

What is Newegg Return Policy Holiday?

Retailers modify their return policies during the holiday season to attract more customers. The Newegg return policy has been implemented similarly. The Newegg holiday return policy allows items covered by the extended return policy to be returned during the holiday season, as stated by Newegg. The products can be returned for refund or exchange until January 31st of the following year.

What is Newegg return policy method?

Newegg offers a comprehensive and diverse return policy that varies by product. Newegg’s return policy mandates the submission of a Return Merchandise Authorization (RMA) number. The provided number is only valid for 15 days and is non-extendable. The company is required to receive your returned product within the specified time frame.

Newegg Online Return:

  • To return an item, visit Newegg’s website and select “Return an Item” from the customer service drop-down or at the bottom of the website.
  • As a guest user, you can input your order details under Find Your Order or sign in to your account under Returning User.
  • To return or refund your order, locate the refund or replace option to the right of your item.
  • Select your shipping method and follow the final screen to prepare your package for return and print a label if one is provided or purchased.
  • The company will process your order within 3-5 days after receiving it.
  • International customers can access the complete procedure for returning an item by visiting this link

What is Newegg Return Policy Condition?

  • The product should be kept unused and unopened.
  • The reason for a return must be valid.
  • Damaged or missing products are not eligible for a return.
  • The return is prohibited if the serial number label, manufacturer model, warranty label, and UPC code have been removed from the packaging.
  • The product must be returned in its original packaging and all accessories, including retail boxes and information manuals.

What is Newegg Refund Policy?

Newegg’s return policy allows a refund within 30 days of the original delivery date. The refund process may vary depending on the product. Restocking fees may result in a partial refund for certain products. The refund will be processed in the same payment method used.

Additionally, store credit will be offered for refunds of gifts purchased as gifts. Bitcoin-purchased items will be refunded in the form of a Newegg gift card. The refund period is 3-5 days. The refund method is based on the original mode of payment. If you need more assistance, contact the customer service department.

What is Newegg Exchange Policy?

The Newegg return policy prohibits requesting an exchange for unidentical products. You cannot obtain a different product in replacement. Newegg offers customers a free shipping label when they request a genuine product replacement. Newegg’s Replacement Only Return Policy allows only replacement requests for items that state that the item is covered. The product cannot be exchanged if it is out of stock. The exchange period is 30 days. The exchange method is exclusively available online. For more queries, contact the customer service department.

What is Newegg Return Policy exception?

Before accepting delivery of major appliance products, ensure they have been thoroughly inspected for defects or damage, and if any are found, refuse delivery. To receive a full refund, inform the company within 48 hours of delivery of any shipping damage, or they will not accept the return.

  • Consumable products like printer ink, toner cartridges, CD/DVD media, retail packaged software, downloadable software, digital downloads, and paper products cannot be returned.
  • Newegg Gifts, Prepaid cards, gift packaging, and Memberships are not eligible for return.
  • Special Order Products are not eligible for return.
  • The rebate product is not eligible for a return.
  • The product and box are not eligible for return due to any external markings.

What is Newegg Order Cancellation Policy?

Newegg allows customers to cancel their orders within a limited timeframe. To cancel an order, log in to the account you ordered the item on, find the order, and click on the cancel order button. However, you must cancel the order before packaging the items or it will be processed. Orders cannot be canceled for individual sellers or custom-builds.

Customers can either set up a return for Newegg products or follow the seller’s return policy for Marketplace items. To return the product, ensure it remains unopened, as refunds will not be approved if the package arrives with evidence of open or missing items. If you want an item but chose an incorrect trait, you may be able to edit the order instead of canceling it. 

Newegg Faulty Returns Policy:

You can contact Newegg customer service if you want to return a faulty, damaged, or defective item. Include the following information: original order number, shipping address, image evidence of the damaged or defective items, P.O. number, and description of how the product fits. The customer service team will try to respond to you as soon as they can.

Newegg contact details:

Newegg offers assistance through their phone number, 1-800-390-1119, and a callback feature accessible through their account. This feature allows customers to schedule a convenient callback time, ensuring prompt and effective resolution of any issues related to Newegg. The Newegg customer support callback feature ensures that Newegg representatives can address customers’ inquiries and concerns promptly and effectively.

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 Does Newegg offer free returns?

Newegg offers free return shipping labels for products up to 50 lbs and exchanges for the same item. If you plan to return an item for a refund, Newegg may deduct a shipping fee from your total billing amount.

In how many days I will get a refund?

The refund process may take 3-4 business days to appear in your bank account after the successful return.

Can I return used products at Newegg?

No, you are not eligible to return used products or if the product has no tags. 

Can I return damaged products?

If you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product.

Can I return used products at Newegg?

Absolutely not, it is clearly mentioned that the product must be returned in its new/original condition. If you use the product and then want to return your product, Newegg will not accept your return.


Newegg’s returns policy is essential for anyone looking to make hassle-free returns and exchanges. Whether you’re within the standard 30-day return period or want to take advantage of the extended options during the holidays, Newegg offers flexibility and convenience. By following the guidelines and conditions outlined in our guide, you can navigate the process smoothly and make the most of your returns. Don’t miss out on the opportunity to enjoy a stress-free return experience with Newegg’s policies.

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