Ulta Return Policy 2025 | Time Limits, Refund Rules & Exceptions
Returning a product shouldn’t be a hassle, and Ulta Beauty ensures a smooth and customer-friendly return process. Whether you’ve purchased an item in-store or online, you have up to 30 days to return at Ulta Return Policy most new or gently used products for a full refund to the original payment method. If 31 to 60 days have passed, you can still return the item, but you’ll receive a merchandise credit instead. However, certain restrictions apply, such as the requirement for proof of purchase and limitations on specific product categories.
Each ULTA store has a beauty salon in it. A few brands whose products ULTA sells are Kylie Cosmetics, MAC Cosmetics, and ColorPop Cosmetics.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
10 Days
Shipping FEE
Non-refundable
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Details of Ulta Returns:
| Information | Details |
| Website | Ulta |
| Return Period | 30 Days 31 to 60 Days for merchandise credit |
| Refund Method | Original Payment Method |
| Text Number | 309-650-8582 |
| Mediums | Online (via mail), In-store |
| Chat Hours | Chat on Website: 7:00 AM-11:00 PM CT, 7 days a week |
| Phone Support | 1-866-983-8582: 7:00 AM-11:00 PM CT, 7 days a week |
| Email at ULTA’s website |
Ulta Refund Policy:
Per the refund policy, you have 30 days to refund a product if you want a full refund. If you return it in-store, you will get a refund in merely a few minutes in the original payment method. If you return it via mail, once ULTA receives your product, they will issue your refund in 7-10 business days.
You will be provided store credit in the following scenarios:
Conditions for Returns
Exchange Policy of Ulta:
The exchange policy provided by ULTA is straightforward and customer-friendly. You can exchange your product for another product of the same kind or a different one. The exchanges can be made in-store and online via mail. The customers will pay the shipping charges. ULTA Beauty will pay shipping charges if the received product is damaged or the customer receives an incorrect shipment.
If you want to exchange the product for another with a higher price, you will have to pay the exceeding amount. However, if you exchange it for a product at a lower price, you will get a refund for the remaining amount. You can get a free exchange even if you do not have the receipt for the purchased product.
Ways to Return Products:
Ulta Return Policy Through Online Procedure:
If you choose to return your order online via mail, you must cover all the shipping expenses. If you return the products within 30 days from the date of delivery of your product, the refund will be made using the original payment method. If you pay for the product with a store gift card, the refund will be made to an Ultimate Rewards Member’s eGift card.
Process for Online Returns:
To return the product online, follow these guidelines:
Ulta.com Return Center 925 Belle Lane Bolingbrook, IL 60490
ULTA Beauty recommends ground-only shipping. You may use traceable ground shipping to trace your return package.You will receive an email notification once ULTA processes your order.
Check the status of your order online by:
The credit would appear after 7–10 business days of email notification if you used credit cards or bank cards.
Ulta Instore Return Policy :
You can return the items you purchased online and the ones you purchased in-store to ULTA Beauty stores.
Process for In-store Returns:
If you want to return the products to the ULTA store:
Returning Online Orders In-store:
Some customers might want to return the online order to the store to avoid the shipping cost.
If you return within 60 days with email or Ultamate Rewards Member ID, you will get a full refund in the original payment method. Otherwise, a refund will be made in in-store credit.
Can I Return Product Without a Receipt?
Yes, Ulta Return Policy allows to return your product without a receipt. If you lost your receipt, the staff can check through your Ultamate Rewards Member ID, locate your original purchase, and give you a full refund for the product. ULTA Beauty might even check your Government-issued ID. You can still get in-store credit for your returned product if no receipt is found.
Exceptions of Ulta Beauty Returns:
ULTA Return Policy is very generous. No specified products can be counted as an exception to return at stores. However, ULTA asks their customers not to bring broken products, as there won’t be any returns, refunds, or exchanges. The items purchased from other retail stores and dealers cannot be returned to ULTA Beauty. The items purchased from Target cannot be returned to ulta.com or any ULTA Beauty store. ULTA Beauty can limit the returns if someone misuses the return policy.
You must bring all the components for return. For instance, you purchase a pack of three and return it with only two items. You won’t be entertained with returning those two to get a refund.
Is it Possible to Return Used Products to ULTA?
It is possible to return a used product at ULTA Beauty even if you have used it. The primary key is that all components of the products should be present. You will get a full refund for the used product if you have the receipt or Ultamate Rewards Membership ID. If not, then you will be given store credit.
How to Initiate the Return Process at Ulta Beauty?
You can return the product online and in-store. You need the receipt and the product you want for an in-store return. Attach the confirmation email and return label for online return to the original carton where you received the product.
Return Ulta Products after 60 Days:
Ulta Return Policy provides the ease to its customers as youreturn the product after 60 days. However, you won’t be given a full refund for it, but ULTA Beauty will provide you with a store credit for the products.
Is it Possible to Return Gift Items?
If you received a gift and have its receipt, you can return or exchange products using that receipt. You can also get store credit using that gift receipt. There would be no cash in exchange for gift cards.
Ulta Beauty’s Customer Service Phone Number:
ULTA Beauty’s customer service phone number is 1-866-983-8582, available from 7 AM-11 PM CT, seven days a week. You can also send a text at 309-650-8582.
How Can I Check the Ulta Beauty Order Status?
To check the status of your product, you can do it online by logging into ulta.com. Click on the order status. You can also navigate “My Orders” in the mobile app. Check the latest tracking links to trace your order.
Ulta Social Media Handles:
FAQs:
What does Ulta do with Opened Returns?
According to their policy, ULTA Beauty does not resell damaged, used, defective, or expired products to customers. Makeup products are scrapped into the trash. Moisturizers are squirted away, and lip kits are destroyed.
Can we Return Products without Original Packaging?
ULTA Beauty requires their products to be returned with the original packaging. To return the product, you must bring all the original material, including slips, packaging, and carton. However, you can return your product at the store with the original receipt.
Is it Possible to Return Gift Items?
If you received a gift and have its receipt, you can return or exchange products using that receipt. You can also get store credit using that gift receipt. There would be no cash in exchange for gift cards.
How Much Time will the ULTA Return Process Take?
It takes ten business days for required for returning a product. You will receive credit in your bank accounts after the mentioned days.
Conclusion:
Ulta Beauty makes returns simple and flexible, ensuring that you can shop confidently without worrying about complicated refund processes. With a 30-day full refund policy and 60-day store credit option, customers have ample time to decide if a product meets their needs. However, it’s important to follow the return conditions, such as keeping proof of purchase and ensuring the item is within the allowed timeframe.
