Ulta Return Policy

Ulta Return Policy [Detailed] 2024 | Product Conditions

Explore the convenient Ulta Return Policy and get to know the simple steps to return or exchange your products to enjoy a pleasant shopping experience.

ULTA Beauty is a chain of beauty stores. Its headquarters are in Bolingbrook, Illinois, US. ULTA sells high-end and low-end cosmetics, nail products, fragrances, skincare, bath and body products, and beauty and hair tools from various brands.

Each ULTA store has a beauty salon in it. A few brands whose products ULTA sells are Kylie Cosmetics, MAC Cosmetics, and ColorPop Cosmetics.

Ulta Return Policy Process and Timeline:

If you are not happy with the makeup that you purchased or the skincare products didn’t suit you, ULTA Beauty considers such issues and simplifies the return process for purchased products. You can return your products to ULTA Beauty if you are unsatisfied with them.

ULTA Return Policy provides 60 days to return the product from the date of purchase. If you somehow lost your receipt and ULTA cannot verify the product’s original purchase, you will be given a refund in the form of an in-store credit equal to the lowest selling price in the last 90 days. You must provide your government-issued ID if you don’t have the receipt. If the Ultamate Rewards Member loses their receipt, ULTA Beauty will locate the product purchase using a phone number or the Ultamate Rewards Member ID.


You can make returns in-store and online via mail. If you return your product within 60 days to one of the ULTA Beauty stores, ensure that the proof of payment, i.e., the receipt or the original purchase, can be verified in ULTA’s system, you will receive a full refund. The refund will be made in the original form of payment. If you use credit cards, the amount will be credited back to the cards. However, if you return your product online, you will pay all the shipping charges unless the shipment you received is incorrect or the merchandise is defective.

Details of Ulta Returns:

Return Period60 days
Refund MethodOriginal Payment Method
Text Number309-650-8582
MediumsOnline (via mail), In-store
Chat HoursChat on Website: 7:00 AM-11:00 PM CT, 7 days a week
Phone Support1-866-983-8582: 7:00 AM-11:00 PM CT, 7 days a week
EmailEmail at ULTA’s website

Ulta Refund Policy:

Per the refund policy, you have 60 days to refund a product if you want a full refund. If you return it in-store, you will get a refund in merely a few minutes in the original payment method. If you return it via mail, once ULTA receives your product, they will issue your refund in 7-10 business days

You will be provided store credit in the following scenarios:

  • If you return after 60 days.
  • If you paid through a ULTA Gift store card.
  • If you lost the receipt of your purchased product, the store staff needs help locating your original purchase.

Exchange Policy of Ulta:

The exchange policy provided by ULTA is straightforward and customer-friendly. You can exchange your product for another product of the same kind or a different one. The exchanges can be made in-store and online via mail. The customers will pay the shipping charges. ULTA Beauty will pay shipping charges if the received product is damaged or the customer receives an incorrect shipment.

If you want to exchange the product for another with a higher price, you will have to pay the exceeding amount. However, if you exchange it for a product at a lower price, you will get a refund for the remaining amount. You can get a free exchange even if you do not have the receipt for the purchased product.

Ulta Returns

Ways to Return Products:

Ulta Return Policy Through Online Procedure:

If you choose to return your order online via mail, you must cover all the shipping expenses. If you return the products within 60 days from the date of delivery of your product, the refund will be made using the original payment method. If you pay for the product with a store gift card, the refund will be made to an Ultimate Rewards Member’s eGift card.

Process for Online Returns:

To return the product online, follow these guidelines:

  • Make sure to pack the product in the original carton you received.
  • Return the mailing label printed on the packing list, including your shipment packaging.
  • Send the product to the address below:


ulta.com Returns Center, 
1135 Arbor Drive,
Romeoville, IL 60446 

ULTA Beauty recommends ground-only shipping. You may use traceable ground shipping to trace your return package.You will receive an email notification once ULTA processes your order.

Check the status of your order online by:

  • Logging into ulta.com.
  • Click on the order status.

The credit would appear after 7–10 business days of email notification if you used credit cards or bank cards.

Ulta Instore Return Policy :

You can return the items you purchased online and the ones you purchased in-store to ULTA Beauty stores.

Process for In-store Returns:

If you want to return the products to the ULTA store:

  • Bring the receipt or any other proof of purchase to the store
  • Pack the product in the same packaging in which you received the product.
  • Bring your receipt and the product you want to return to the Customer Service Desk.
  • The staff will check the validity of your products.
  • Once the validation is done, you will receive the refund in the original payment method.

Returning Online Orders In-store:

Some customers might want to return the online order to the store to avoid the shipping cost.

  • Bring your order confirmation email, packaging slip, and packing material.
  • You can print the packaging slip by logging into ulta website and selecting the order status. Select the order number at the end of the packing label. You can easily access it by using the app too.

If you return within 60 days with email or Ultamate Rewards Member ID, you will get a full refund in the original payment method. Otherwise, a refund will be made in in-store credit.

Can I Return Product Without a Receipt?

Yes, Ulta Return Policy allows to return your product without a receipt. If you lost your receipt, the staff can check through your Ultamate Rewards Member ID, locate your original purchase, and give you a full refund for the product. ULTA Beauty might even check your Government-issued ID. You can still get in-store credit for your returned product if no receipt is found.

Exceptions of Ulta Beauty Returns:

ULTA Return Policy is very generous. No specified products can be counted as an exception to return at stores. However, ULTA asks their customers not to bring broken products, as there won’t be any returns, refunds, or exchanges. The items purchased from other retail stores and dealers cannot be returned to ULTA Beauty. The items purchased from Target cannot be returned to ulta.com or any ULTA Beauty store. ULTA Beauty can limit the returns if someone misuses the return policy.

You must bring all the components for return. For instance, you purchase a pack of three and return it with only two items. You won’t be entertained with returning those two to get a refund.

Is it Possible to Return Used Products to ULTA?

It is possible to return a used product at ULTA Beauty even if you have used it. The primary key is that all components of the products should be present. You will get a full refund for the used product if you have the receipt or Ultamate Rewards Membership ID. If not, then you will be given store credit.

How to Initiate the Return Process at Ulta Beauty?

You can return the product online and in-store. You need the receipt and the product you want for an in-store return. Attach the confirmation email and return label for online return to the original carton where you received the product.

Return Ulta Products after 60 Days:

Ulta Return Policy provides the ease to its customers as youreturn the product after 60 days. However, you won’t be given a full refund for it, but ULTA Beauty will provide you with a store credit for the products.

What does Ulta do with Opened Returns?

According to their policy, ULTA Beauty does not resell damaged, used, defective, or expired products to customers. Makeup products are scrapped into the trash. Moisturizers are squirted away, and lip kits are destroyed.

Can we Return Products without Original Packaging?

ULTA Beauty requires their products to be returned with the original packaging. To return the product, you must bring all the original material, including slips, packaging, and carton. However, you can return your product at the store with the original receipt.

Is it Possible to Return Gift Items?

If you received a gift and have its receipt, you can return or exchange products using that receipt. You can also get store credit using that gift receipt. There would be no cash in exchange for gift cards. 

How Much Time will the ULTA Return Process Take?

It takes ten business days for required for returning a product. You will receive credit in your bank accounts after the mentioned days. 

Ulta Beauty’s Customer Service Phone Number:

ULTA Beauty’s customer service phone number is 1-866-983-8582, available from 7 AM-11 PM CT, seven days a week. You can also send a text at 309-650-8582.

How Can I Check the Ulta Beauty Order Status?

To check the status of your product, you can do it online by logging into ulta.com. Click on the order status. You can also navigate “My Orders” in the mobile app. Check the latest tracking links to trace your order.

Condition of Returned Items:

The items should not be damaged or defective. If the items are half-used, ULTA might not take them back. Items purchased from other retail stores may not be returned to ULTA Beauty stores. Similarly, items purchased from ulta.com or ULTA store may not be returned to Target.


ULTA Beauty gets a perfect score for its generosity in its return policy. It’s pretty wild that ULTA offers full refunds for the products that have been used or not. They also offer store credit for products you don’t return with a receipt.

Ulta Social Media Handles:


You can return any product to ULTA Beauty within 60 days for a full refund. After 60 days of purchase, you can get store credit for the returned product.

Any item can be returned to the store, whether used or not; remember that ULTA doesn’t offer returns for broken products.

You can make a return within 60 days for a full refund. After returning the item, you will be refunded in 7–10 business days.

You must bring the purchased products’ receipt to return the items in-store. If you don’t have the receipt, bring a Government-issued ID.

For online returns, you must return the original carton with a mailing label printed on the packing list. The customers will pay shipping charges if the product is not defective or the shipment is not incorrect.

You need to have your original receipt or invoice for in-store return. If not, you can bring your government-issued ID. For online, a mailing label and order confirmation email are required.

You will get a refund in the original mode of payment, i.e., cash or credit card. You can also receive store credit as a refund. You can refund the product online, via mail, or in-store.

You can exchange the item for the same or a different item. You must pay the price difference if you purchase a high-priced product. The amount will be refunded if you exchange it for a low-price product.

Any item purchased from ULTA Beauty can be exchanged because it is not broken.

You can bring the product to be exchanged to the store and ask customer service for help. You can exchange the product for a high or low-priced product as well.

According to the policy, you can return all the products with which you are unsatisfied.

You may get store credit if you return an item after exceeding the return deadline. It varies at every store, as the manager has the final say.

You may bring your government-issued ID if you don’t have a receipt. Staff may check your original purchase through their system.

The ULTA return limit is 60 days. If you return after 60 days, you’ll receive store credit. Although ULTA doesn’t have a return limit on their products, they might ban the return if they notice any fraudulent activity or misuse of the return policy.

ULTA honors its policy and does not resell the opened products. ULTA Beauty mainly destroys the used items.

No, ULTA doesn’t reuse the returned makeup, as they destroy it.

If you return a product you purchased using ULTA reward points, the points will be immediately added to your Ultamate Rewards balance.

The customer will pay the shipping fee. ULTA will pay the shipping expense if the product is not damaged or the shipment is incorrect.

There is no document required to exchange an item. Just bring the item, exchange it for another article, and you are good to go.

If you exchange an item for another low-price item, the price and sales tax will be refunded.

No specified products can be counted as an exception to return at ULTA Beauty stores. However, ULTA Beauty asks their customers to refrain from bringing broken products. The items purchased from other retail stores cannot be returned to ULTA Beauty.

There is no specific Ulta return policy for holidays, i.e., Christmas. Products purchased during this time must be returned for a refund within 60 days.

Reviewing ULTA’s return policy before making a purchase may be pretty significant, as you’d know all the essential points for purchasing or returning that product. You’d get a knowledge of how much time you have to return a product or how you’ll be refunded.

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