B&Q Return Policy 2024 [LATEST] | Urgent Refunds & Exchanges
Explore B&Q Return Policy of 90 days, ensuring your pure satisfaction. You can easily return or exchange products and embrace B&Q customer-centric approach to returns. Sometimes you don’t like or are not satisfied with your purchase after spending money on it. If the same happens to you with your purchase at B&Q, you don’t have to worry. B&Q provide a return option for their purchase, and you can refund or exchange your purchase. You have a 90-day window to return your items.
Make sure to bring the original sales receipt, sales invoice, or an order confirmation email as proof of purchase to return the items. If you are unable to bring the proof of purchase, your refund might be declined.
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Details of B&Q Returns:
| Information | Details |
| Website | B&Q |
| Return Period | 90 Days |
| Refund Period | 14 Days |
| Refund Method | Original Payment Method |
| Exchange Period | 90 Days |
| Return Mediums | Online, In-Store |
| Customer Support Hours | Monday-Saturday: 8:00 AM-8:00 PM Sunday: 10:00 AM-4:00 PM |
| Phone Support | 1800 818 950 |
| Customer Support |
B&Q Refund Policy:
If you return your items within 90 days, you will receive a full refund at B&Q. Please bring the proof of purchase to get a refund. You will receive the refund in 14 days after returning the item. The refund will be made in the original payment form. The time for your refunds to your credit card may depend on your banking institution.
B&Q Exchange Policy:
You can exchange your products within 90 days from the date of purchase, delivery, or collection from Click & Collect desk. You can use these options to exchange the products. Exchanges can be made online as well as in-store. Make sure to bring the original sales receipt, sales invoice, or order confirmation email as proof of purchase.
Exceptions of B&Q Returns:
You will not receive a refund or exchange for an item if they are:
Methods to Return at B&Q:
You can return the items purchased by the following methods at B&Q.
B&Q Returns In-store:
If you want to return a purchase back to B&Q stores, you have 90 days to do so. Use the store locator to find the store near you. Pack the items securely, and make sure to bring the original sales receipt and sales invoice as proof of purchase to return the items according to B&Q Return Policy Guidelines. If you are unable to bring the proof of purchase, your refund might be declined. Customized and Made-To-Order cannot be returned.
Home Delivery:
You have 90 days to return the items that you purchased using the home delivery services to your home. You can send an email or call 1800 818 950 to schedule a pickup appointment for your items to be picked up. You also have the option to return your online purchased items at B&Q stores anywhere in the Republic of Ireland.
When you are returning your items, make sure to bring the order confirmation email, original sales receipt, or sales invoice as proof of purchase to return the items. If you are unable to bring the proof of purchase, your refund might be declined. You don’t have to pay for any charges if you are returning the items to any B&Q store. For collective service, you might have to pay a maximum of €50 as a fee for this service.
B&Q Return Policy for Click & Collect:
If you purchased an item through Click & Collect, you have a 90-day window to return the products. You should bring the Click & Collect order confirmation for a refund as proof of purchase. If you are unable to bring the proof of purchase, your refund might be declined.
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B&Q Delivery and Shipping Policy
All the orders from B&Q are delivered from Monday to Friday from 8:00 am to 6:00 pm. You will be sent an SMS, phone call, or an order confirmation email. If you have questions regarding your delivery, you can contact customer service at 1800 818 950. The following are the delivery charges for different types of orders:
B&Q Gift Card Policy:
B&Q offers gift cards in physical form as well as in electronic form. You can purchase physical gift cards from the B&Q stores and online. While the e-gift cards can only be purchased online, and they are delivered to you via email in a matter of few seconds. If you purchase an item using your gift card and there is still an amount left in your gift card, it will remain in the gift card, and you can use it for purchase next time.
You can use the gift card for your entire purchase or for half the purchase and pay the remaining amount with your credit or debit card. You can choose an amount from £10 upto £1000 for e-gift cards. A card purchased online can be up to €250, but you can call the customer service team at 0044 371 200 2144 if you want more balance on your gift card. The B&Q gift cards cannot be refunded.
B&Q Return Policy without Receipt:
If you are returning your products back to B&Q stores, make sure to bring proof of purchase or email confirmation of the product as mentioned in B&Q Return Policy Guidelines. If you do not bring it to the store, you will be declined a return, refund, or exchange for it.
B&Q Order Cancellation Policy:
You cannot cancel or modify the orders that have been placed using the standard delivery option. You can receive the items and send them back for a refund.
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B&Q Faulty Returns:
If you received a damaged, defective, or faulty product, B&Q offers an exchange, refund, or repair for the product according to your consumer rights in B&Q Return Policy. You can call 1800 818 950 to return the items to the local B&Q store or arrange a collection. You can bring proof of purchase or the credit or debit card you used for the purchase. Otherwise, you may be declined for the exchange or refund.
B&Q Store Timings:
You can go to the Store Locator on the B&Q website to check the store timings.
B&Q Customer Service Hours:
You can contact customer service from Monday to Sunday in following hours:
| Day | Starting Time | Ending Time |
|---|---|---|
| Monday | 8:00 AM | 8:00 PM |
| Tuesday | 8:00 AM | 8:00 PM |
| Wednesday | 8:00 AM | 8:00 PM |
| Thursday | 8:00 AM | 8:00 PM |
| Friday | 8:00 AM | 8:00 PM |
| Saturday | 8:00 AM | 8:00 PM |
| Sunday | 10:00 AM | 4:00 PM |
B&Q Contact Details:
You can contact customer service at 1800 818 950 or via Contact Form.
