B&Q Return Policy 2026 [LATEST] | Faulty Items & Time Limits

B&Q Return Policy of 90 days, ensuring your pure satisfaction. You can easily return or exchange products and embrace B&Q customer-centric approach to returns. Sometimes you don’t like or are not satisfied with your purchase after spending money on it. If the same happens to you with your purchase at B&Q, you don’t have to worry. B&Q provide a return option for their purchase, and you can refund or exchange your purchase. You have a 90-day window to return your items.

Make sure to bring the original sales receipt, sales invoice, or an order confirmation email as proof of purchase to return the items. If you are unable to bring the proof of purchase, your refund might be declined.

Return Peried

90 Days

Exchange Time

90 Days

Refund Process

14 Days

Shipping FEE

Non-refundable

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Details of B&Q Returns:

Information	Details
Website	B&Q
Return Period	90 Days
Refund Period	14 Days
Refund Method	Original Payment Method
Exchange Period	90 Days
Return Mediums	Online, In-Store
Customer Support Hours	Monday-Saturday: 8:00 AM-8:00 PM Sunday: 10:00 AM-4:00 PM
Phone Support	0333 014 3098
Email	Customer Support

What is B&Q Refund Policy?

If you return your items within 90 days, you will receive a full refund at B&Q. Please bring the proof of purchase to get a refund. You will receive the refund in 14 days after returning the item. The refund will be made in the original payment form. The time for your refunds to your credit card may depend on your banking institution.

What are Conditions for Returns?

Items must be returned within ninety (90) days of purchase.
Products must be in a pristine, unused state.
Original packaging and labels must be intact.
A valid receipt, sales advice, or order confirmation is mandatory.
The original payment method is required for processing refunds.

B&Q Exchange Policy:

You can exchange your products within 90 days from the date of purchase, delivery, or collection from Click & Collect desk. You can use these options to exchange the products. Exchanges can be made online as well as in-store. Make sure to bring the original sales receipt, sales invoice, or order confirmation email as proof of purchase.

What Items are non-returnable?

You will not receive a refund or exchange for an item if they are:

Custom-made or made-to-measure items cannot be returned.
Products cut to size are excluded from the return policy.
Mixed paint and individualized color mixes are non-returnable.
Hygiene products with broken seals are not accepted.
Perishable goods such as plants and turf are excluded.

What are Methods to Return at B&Q?

You can return the items purchased by the following methods at B&Q.

B&Q Returns In-store:

If you want to return a purchase back to B&Q stores, you have 90 days to do so. Use the store locator to find the store near you. Pack the items securely, and make sure to bring the original sales receipt and sales invoice as proof of purchase to return the items according to B&Q Return Policy Guidelines. If you are unable to bring the proof of purchase, your refund might be declined. Customized and Made-To-Order cannot be returned.

Home Delivery:

You have 90 days to return the items that you purchased using the home delivery services to your home. You can send an home.delivery@b-and-q.co.uk or call 0333 014 3357 to schedule a pickup appointment for your items to be picked up. You also have the option to return your online purchased items at B&Q stores.

When you are returning your items, make sure to bring the order confirmation email, original sales receipt, or sales invoice as proof of purchase to return the items. If you are unable to bring the proof of purchase, your refund might be declined. You don’t have to pay for any charges if you are returning the items to any B&Q store. For collective service, you might have to pay a maximum of €50 as a fee for this service.

Return Policy for B&Q Verified Sellers:

Verify if the item is labeled “Sold and shipped by [Seller Name] (a B&Q Verified Seller)” on diy.com or your order confirmation. Use the ‘Contact Seller’ link found within your order confirmation email to arrange the return directly with the third-party vendor.

Bring the eligible item to a B&Q store packaged securely and ready for shipping. A store colleague will attach the necessary return labels and dispatch the item back to the seller on your behalf. The refund is issued only after the seller confirms receipt and validation of the return.

What Items Are Restricted from In-Store Returns?

You cannot return Verified Seller items to a B&Q store if they exceed specific size, weight, or material restrictions. Staff are unable to process these returns due to logistical and safety constraints.

Items (including packaging) larger than 100 x 70 x 60cm.
Items weighing more than 30kg.
Products containing lithium batteries.
Goods made of glass or ceramics.
Items containing liquids or chemicals.

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B&Q Delivery and Shipping Policy

All the orders from B&Q are delivered from 8:00 am to 8:00 pm. You will be sent an SMS, phone call, or an order confirmation email. If you have questions regarding your delivery, you can contact customer service at 0333 014 3357. The following are the delivery charges for different types of orders:

The standard delivery is free for orders above €75.
The standard delivery costs €6 for orders under €75.
The standard large delivery is free for orders above €350.
The standard large delivery costs €12 for orders under €350.
Bulk delivery services are offered for a minimum order of €100 and costs €30.

B&Q Gift Card Policy:

B&Q offers gift cards in physical form as well as in electronic form. You can purchase physical gift cards from the B&Q stores and online. While the e-gift cards can only be purchased online, and they are delivered to you via email in a matter of few seconds. If you purchase an item using your gift card and there is still an amount left in your gift card, it will remain in the gift card, and you can use it for purchase next time.

You can use the gift card for your entire purchase or for half the purchase and pay the remaining amount with your credit or debit card. You can choose an amount from £10 upto £1000 for e-gift cards. You can call the customer service team at 0371 200 2144 if you want more balance on your gift card. The B&Q gift cards cannot be refunded.

B&Q Return Policy without Receipt:

The B&Q policy strictly requires a receipt, order confirmation, or sales invoice to process any return. Without this proof, the refund is likely to be declined. Customers are advised to check bank statements or the B&Q app for digital order history. Store managers may offer a credit note at their discretion, but this is not guaranteed.

B&Q Order Cancellation Policy:

You cannot cancel or modify the orders that have been placed using the standard delivery option. You can receive the items and send them back for a refund.

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B&Q Faulty Returns:

For items sold by B&Q, return the product to any store or call 0333 014 3357 for a repair, replacement, or refund. Verified Seller faults require contacting the seller via email or calling 0333 014 3098 with refunds processed within 14 days.

B&Q Store Timings:

You can go to the Store Locator on the B&Q website to check the store timings.

B&Q Contact Details:

You can contact customer service at 0333 014 3098 or via Contact Form.

B&Q Social Media Accounts:

FAQs:

What is B&Q return policy after 90 days?

You have 90 days to return, refund, or exchange a product. After the mentioned days, no return will be acceptable at B&Q.

What if I can’t return my items to B&Q due to current restrictions?

B&Q will accept a late return if you are unable to return your items due to restrictions if the item meets the other requirements.

When will I get a refund at B&Q?

It will take up to 14 days for you to receive your refund.

What if I receive a faulty item from B&H?

You can contact customer service or return it back to any B&H store.

Conclusion:

B&Q wants you to be happy with your purchase, and you have up to 90 days to return most items in their original condition. You can return products bought in-store, through Click + Collect, or online from B&Q to any B&Q store with your receipt and original payment method. Some products like made-to-measure items, perishable goods, or opened hygiene-related items can’t be returned, unless they are faulty or delivered incorrectly.