Express Return Policy

Express Return Policy 2024 | Convenient Process with Guidelines

Express Return Policy allows you to return most of their products within 60 days of purchase. If you are not satisfied with the purchase, or not received the product exactly what you want. You can make a return both in-store and online.

The product must be returned in its original condition along with a receipt. Express will accept return of those items that are unused, unwashed, undamaged, have not been altered in any way and must be in its original condition.


What is the Express Return Policy Without a Receipt?

If you have lost the receipt, go to the store and ask the representative to make a return. If they will be able to locate your order history in their system then you can make a return and ask for a refund. But if they failed to locate your purchase, no refund will be issued, however you are allowed to make an exchange with the other item of equal price.

Details of Express Returns:

Return time60 Days
Return methodIn-store & Online
Refund mediumOriginal payment method
Exchange period60 days
Contact 1 888 397 1980

Return Methods at Express:

To return a product to Express, customers can choose to bring back their product by mail or in person at any outlet stores.

  • Purchases from Express outlet stores must be returned to one of Express outlet stores.
  • Whereas online purchases can be returned by mail at their store locations.
Express Returns

In-Store Return at Express:

If a customer wants to return a product at a store, the customer has to bring the product back to the nearest store along with the original receipt. If you want to return online purchases then you have to bring an online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. You can reach out to the help desk for further details to make a return at the outlet store.

Express Return Policy Online:

First you visit Express official website to make an online return. Go to the “Order Return Page”, provide them all the necessary details like order number, email address, billing information and ZIP code. If you are able to find your order then simply follow the further prompt. You need to fill out the return form.

According to the express return policy you have to pay a $6.99 prepaid shipping label fee. After completing the form, place the item securely in the original package with a copy of your packing slip. Ship your items back at Express store and affix the return label on the top of the box. The package should be shipped to the given address:

Express Address

30 Transport Drive
Walton, KY 41094

Drop the package to the UDP location. Once your package has been shipped you will receive a confirmation email that contains a link through which you can track the status of your return.


What is Express Exchange Policy?

Express Return policy is quite generous, if customers do not receive the product that they want or they are not happy with the purchase they can exchange or return their product at Express. Express allows its customers to exchange their product within 60 days of purchase. You can exchange your product at Express store, express factory outlet store or Express men store. But the Express does not offer online exchange.

If you cannot visit the store for exchange then it is recommended that you return the product via mail for a full refund and then place a new order. The items must be returned in its resalable condition, otherwise Express has the right to refuse your return in case of any fault.

What is Express Refund Policy?

If you are not happy with the purchase that you made at Express, you can get your refund. The return item must be in its original condition, it should be undamaged, unworn and unused. Express will send you a confirmation email, either your refund is accepted or not. Customers will get their refund as the same mode of payment used for a purchase.

Refund process may take about 10 to 14 business days. It can take more time to reflect back to your account due to the bank account processing time. Please contact us if more than 14 working days have passed and still you did not receive your refund. Express will refund you the net price mentioned on the receipt. Shipping fee and other handlings are non-returnable.


What are Express Return Conditions?

  • The product must be returned in its original packaging you received it in.
  • Product must be returned along with a receipt.
  • All the tags must be intact with the product.
  • Store purchases should be returned to the Express Store.
  • Products with Li-ion batteries can only be returned in- store.

What are Exceptions of Express Return Policy?

  • You are not able to make a return of Gift Cards at Express.
  • Express does not accept the return of final sale items.
  • Face covering items are not eligible for return.
  • If you remove the tags from the product, Express will not accept the return of that product.
  • You are not allowed to make in-store or online purchases at express factory outlet stores.
  • Fragrances cannot be returned via mail.

Contact Details:

You can call at 1 888 397 1980. You can send an email at [email protected]. For more information visit Express official website.

Express Customer Service Hours:

Call representative is available, Monday to Saturday 8:00 AM to 9:00 PM ET. Automated System is serving 24 hours, 7 days a week.

Express Store Timings:

The store hours of the Express in Uinted Kingdom (UK) are as follows:

DayOpening TimeClosing Time
Monday9:00 AM10:00 PM
Tuesday9:00 AM10:00 PM
Wednesday9:00 AM12:00 AM
Thursday9:00 AM10:00 PM
Friday9:00 AM2:00 AM
Saturday9:00 AM2:00 AM
Sunday10:30 AM6:00 PM

Social Media Handles:


Customers have 60 days to make a return at a store or online. Product must be in its original condition and all tags must be intact with the product. The return product must be in good and sellable condition.

Yes, you can make a return without a receipt but you will not be able to get a refund as per Express Return Policy. You need to provide proof of purchase then the customer will be able to claim a refund.

Refunds may complete about 10-14 business days. Refunds will be issued in the original payment method, so refund time depends on your bank account.

You will have to pay $6.99 shipping charges.

If you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product.

The product must be returned in its original condition if you have opened your product and still in its new like condition then you can return your product to Express.

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