Express Return Policy 2025 | Convenient Process with Guidelines
Shopping with Express comes with the convenience of a hassle-free return policy, allowing customers to return eligible items within 30 days of the shipping date for U.S. orders and 60 days for international purchases. Whether you’ve changed your mind or received an item that didn’t meet your expectations, Express offers multiple return methods, including in-store returns, mail-in returns, and UPS drop-offs.
The product must be returned in its original condition along with a receipt. Express will accept return of those items that are unused, unwashed, undamaged, have not been altered in any way and must be in its original condition.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
10 Days
Shipping FEE
Non-refundable
Most Recent BANANA REPUBLIC RETURN POLICY
Details of Express Returns:
| Information | Details |
| Website | Express |
| Return time | For US : 30 Days For International : 60 Days |
| Return method | In-store & Online |
| Refund medium | Original payment method |
| Exchange period | 30 days (In-Store Exchange) |
| Contact | 1 888 397 1980 |
Express Return Policy Without a Receipt:
If you have lost the receipt, go to the store and ask the representative to make a return. If they will be able to locate your order history in their system then you can make a return and ask for a refund. But if they failed to locate your purchase, no refund will be issued, however you are allowed to make an exchange with the other item of equal price.
Return Methods at Express:
To return a product to Express, customers can choose to bring back their product by mail or in person at any outlet stores.
In-Store Return at Express:
If a customer wants to return a product at a store, the customer has to bring the product back to the nearest store along with the original receipt. If you want to return online purchases then you have to bring an online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. You can reach out to the help desk for further details to make a return at the outlet store.
Express Return Policy Online:
First you visit Express official website to make an online return. Go to the “Order Return Page”, provide them all the necessary details like order number, email address, billing information and ZIP code. If you are able to find your order then simply follow the further prompt. You need to fill out the return form.
According to the express return policy you have to pay a $6.99 prepaid shipping label fee. After completing the form, place the item securely in the original package with a copy of your packing slip. Ship your items back at Express store and affix the return label on the top of the box. The package should be shipped to the given address:
EXPRESS Returns 30 Transport Drive Walton, KY 41094
Drop the package to the UDP location. Once your package has been shipped you will receive a confirmation email that contains a link through which you can track the status of your return.
International Returns
For orders shipped outside the U.S., Express allows returns within 60 days. International orders cannot be returned in stores. All returns must be sent via mail using prepaid shipping. Refunds will be issued in the original form of payment.
To begin an international return, contact Express Customer Service at (888) EXP-1980 for assistance.
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What is Express Exchange Policy?
At this time, Express does not offer online exchanges. If you wish to exchange an item: Return the item using the standard return process. Place a new order for the replacement item.
Exchanges can be done in-store, but the availability of products may vary. If you cannot visit the store for exchange then it is recommended that you return the product via mail for a full refund and then place a new order. The items must be returned in its resalable condition, otherwise Express has the right to refuse your return in case of any fault.
What is Express Refund Policy?
If you are not happy with the purchase that you made at Express, you can get your refund. The return item must be in its original condition, it should be undamaged, unworn and unused. Express will send you a confirmation email, either your refund is accepted or not. Customers will get their refund as the same mode of payment used for a purchase.
Refund process may take about 10 business days. It can take more time to reflect back to your account due to the bank account processing time. Please contact us if more than 14 working days have passed and still you did not receive your refund. Express will refund you the net price mentioned on the receipt. Shipping fee and other handlings are non-returnable.
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What are Express Return Conditions?
What are Exceptions of Express Return Policy?
Contact Details:
You can call at 1 888 397 1980. You can send an email at customerservice@express.com. For more information visit Express official website.
Express Customer Service Hours:
Call representative is available, Monday to Saturday 8:00 AM to 9:00 PM ET. Automated System is serving 24 hours, 7 days a week.
Express Store Timings:
You can find Express store hours on Store Locator.
Social Media Handles:
FAQs:
In how many days can I make a return to Express?
Customers have 30 days to make a return at a store or online. Product must be in its original condition and all tags must be intact with the product. The return product must be in good and sellable condition.
Do I need a receipt to return an item?
Yes. A valid receipt, invoice, or order confirmation is required.
How much will the express charge shipping fee?
You will have to pay $6.99 shipping charges.
Can I return damaged products to Express?
If you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product.
Conclusion:
Returning an item to Express is a simple process if you follow the right steps. With a 30-day return window for U.S. orders and 60 days for international purchases, customers have enough time to decide whether they want to keep their items. You can return your purchase in-store, by mail, or through a UPS Access Point, depending on what’s most convenient for you.
By understanding Express’s return and exchange policy, you can shop with confidence, knowing that if something doesn’t work out, you have options. Whether you need a refund or want to reorder a different item, Express makes the process smooth and straightforward.
