Express Return Policy 2024 | Convenient Process with Guidelines
Express Return Policy allows you to return most of their products within 60 days of purchase. If you are not satisfied with the purchase, or not received the product exactly what you want. You can make a return both in-store and online.
The product must be returned in its original condition along with a receipt. Express will accept return of those items that are unused, unwashed, undamaged, have not been altered in any way and must be in its original condition.
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What is the Express Return Policy Without a Receipt?
If you have lost the receipt, go to the store and ask the representative to make a return. If they will be able to locate your order history in their system then you can make a return and ask for a refund. But if they failed to locate your purchase, no refund will be issued, however you are allowed to make an exchange with the other item of equal price.
Details of Express Returns:
| Information | Details |
|---|---|
| Website | Express |
| Return time | 60 Days |
| Return method | In-store & Online |
| Refund medium | Original payment method |
| Exchange period | 60 days |
| Contact | 1 888 397 1980 |
Return Methods at Express:
To return a product to Express, customers can choose to bring back their product by mail or in person at any outlet stores.
In-Store Return at Express:
If a customer wants to return a product at a store, the customer has to bring the product back to the nearest store along with the original receipt. If you want to return online purchases then you have to bring an online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. You can reach out to the help desk for further details to make a return at the outlet store.
Express Return Policy Online:
First you visit Express official website to make an online return. Go to the “Order Return Page”, provide them all the necessary details like order number, email address, billing information and ZIP code. If you are able to find your order then simply follow the further prompt. You need to fill out the return form.
According to the express return policy you have to pay a $6.99 prepaid shipping label fee. After completing the form, place the item securely in the original package with a copy of your packing slip. Ship your items back at Express store and affix the return label on the top of the box. The package should be shipped to the given address:
Express Address
EXPRESS Returns
30 Transport Drive
Walton, KY 41094
Drop the package to the UDP location. Once your package has been shipped you will receive a confirmation email that contains a link through which you can track the status of your return.
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What is Express Exchange Policy?
Express Return policy is quite generous, if customers do not receive the product that they want or they are not happy with the purchase they can exchange or return their product at Express. Express allows its customers to exchange their product within 60 days of purchase. You can exchange your product at Express store, express factory outlet store or Express men store. But the Express does not offer online exchange.
If you cannot visit the store for exchange then it is recommended that you return the product via mail for a full refund and then place a new order. The items must be returned in its resalable condition, otherwise Express has the right to refuse your return in case of any fault.
What is Express Refund Policy?
If you are not happy with the purchase that you made at Express, you can get your refund. The return item must be in its original condition, it should be undamaged, unworn and unused. Express will send you a confirmation email, either your refund is accepted or not. Customers will get their refund as the same mode of payment used for a purchase.
Refund process may take about 10 to 14 business days. It can take more time to reflect back to your account due to the bank account processing time. Please contact us if more than 14 working days have passed and still you did not receive your refund. Express will refund you the net price mentioned on the receipt. Shipping fee and other handlings are non-returnable.
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Contact Details:
You can call at 1 888 397 1980. You can send an email at [email protected]. For more information visit Express official website.
Express Customer Service Hours:
Call representative is available, Monday to Saturday 8:00 AM to 9:00 PM ET. Automated System is serving 24 hours, 7 days a week.
Express Store Timings:
The store hours of the Express in Uinted Kingdom (UK) are as follows:
| Day | Opening Time | Closing Time |
|---|---|---|
| Monday | 9:00 AM | 10:00 PM |
| Tuesday | 9:00 AM | 10:00 PM |
| Wednesday | 9:00 AM | 12:00 AM |
| Thursday | 9:00 AM | 10:00 PM |
| Friday | 9:00 AM | 2:00 AM |
| Saturday | 9:00 AM | 2:00 AM |
| Sunday | 10:30 AM | 6:00 PM |
