Reformation Return Policy 2024 | Refund & Exchange Guide

Reformation Return Policy: Enjoy Easy Returns Within 30 Days of Purchase. Shop with Confidence and Discover Sustainable Fashion Today!

What is Reformation Return Policy?

Reformation gives top priority to their customers, if you are not satisfied with the purchase then Reformation offers a relaxed and user-friendly return policy. You are allowed to return their product at Reformation if for whatever reason, you are not happy with the purchase. You may return your item within 30 days of purchase.

The product must be in its original condition along with a receipt. If your product is worn or damaged, you are not eligible to make a return at Reformation. All the tags must be intact with the product.

Details about Reformation Returns

Information Details 
Return time30 days
Return methodIn-Store and Online
Refund period5 to 10 business days
Exchange Medium In-Store and Online
Contact 1 855 756 0560
Reformation Return

What are Reformation Return Method?

Reformation provides its customers two ways to return your product. They can opt any one of the options according to their ease. You can return your product by visiting the store and via mail.

Reformation In-store return:

If you have a Reformation store, then returning to the store is a fast and easy way to return. If you are not happy with the purchase, you can make a return at the Reformation store within 7 days of purchase.

To make a store return, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. The product must be returned in its original condition. Don’t forget to take proof of purchase along with the product.

Reformation Online return:

  • Make sure that your product must be in its original condition and eligible to return. 
  • Provide details about your product order number, name, email to get confirmation email. Select the items which you want to return and tell them a valid reason why you want to return the product.
  • Submit your selected items.
  • You will get a confirmation email with a return shipping label.
  • Pack the properly in the box and affix the return label on the top of the box.
  • Mail the items back at the Reformation you can drop your package at any courier for return.

You will have to pay a return shipping label if you make your return online to Reformation.

Reformation Return Shipping Fee:

CountryReturn Fee
Czechia175.00 Kc
Hong Kong$60.00 HKD
Hungary2750 Ft
New Zealand$13.00 NZD

What is Reformation Exchange Policy?

As per Reformation return policy, you have 30 days from the date of purchase to exchange your product. You can make an exchange in-store and online if you are from the US. You need to bring your product within 30 days of purchase. The product must be returned in its original form.

If your product value exceeds the previous one then you will need to pay the difference. If the case is vice versa then Reformation offers you store credit of the difference value. For more queries please contact Reformation customer Care Department.

What is Reformation Refund Policy?

After receiving your product, Reformation initiates your refund process and then verifies that either you are eligible for refund or not. Normal time period for the refund process is about 5 to 10 business days after they approve their return. Refunds will take place in the original method of payment you used initially.

Refund process can vary depending on the payment method used by the customers due to the bank processing time. Shipping fee and other handling charges will be deducted from your refund. To get your refund the return item must be in its original condition, it should be undamaged, unworn and unused.

What are Reformation Return Policy Conditions?

There are following Reformation return policy conditions that you must need to fulfill to make a successful return.

  • The product must be returned along with its tags.
  • The product must be returned unwashed, undamaged, unworn, and unused.
  • The product must be returned within 30 days of purchase.
  • Pack the product in its original packaging along with a receipt.

What is the Reformation Return Policy after 30 days?

Reformation has a very strict and straightforward return policy. You must return your products within 30 days of purchase. If you make a return at Reformation then they will not accept your return. If you want to return, refund or exchange the product the items must be returned within 30 days of purchase otherwise it will be rejected.

Reformation Stores Timings:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator. The store hours of the Reformation are 10:00 AM to 7:00 PM from Monday to Saturday. On Sunday the store hours are 12:00 PM to 6:00 PM.

Contact Details:

Send an email at [email protected] Send a text at 1 855 756 0560. For more queries please visit .

Reformation Customer Service Hours:

The Reformation customer Service hours are 7:00 AM to 7:00 PM PST Monday through Friday.

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In how many days can I make a return at Reformation?

According to the Reformation return policy, you need to return your item within 30 days of purchase. The product must be returned in its original format along with a receipt.

In how many days can I get a refund?

You will get your refund within 5 to 10 working days. Refunds will be issued in the form of the original payment method.

Can I return a used product at Reformation?

No, you are not allowed to make a return of used products. The product must be returned in its new condition.

What if I received a damaged or defective product?

In case of receiving the damaged or defective product you should contact the customer support department as soon as possible. They will help you to return the product. 

Can I make a return if the product has no tag?

If you remove the tags from the product then Reformation will not accept your return. You are not allowed to make a return or exchange.

What are the non-returnable products at Reformation?

There are following exceptions that are not under the Reformation’s Return Policy. You are not allowed to make the return of following products:
Apothecary items
Climate credits
Final Sale items.

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