RockAuto Return Policy 2024 | Get Refund Now
Customers can return an item they are unsatisfied with from RockAuto and request a refund if they are not satisfied with the product. RockAuto return policy allows customers to return any purchased part within 30 days. To receive a refund, the part must not have any missing pieces. Please ensure to send the item in its original packaging.
Details of RockAuto Returns
Information | Details |
Website | Rock Auto |
Return time | 30 days |
Return medium | Online |
Restocking fee | 20% |
RockAuto Return Method
It allows customers to create refunds without contacting customer service, reducing the hassle of purchasing parts online and saving time in restoring their project car. This feature sets RockAuto apart from other automotive-based e-commerce websites, as it allows users to file returns without contacting customer service. To file a return request, follow the steps provided.
Suggested For You Advance Auto Parts Return Policy
RockAuto Refund Policy
You will be refunded using the same card used to pay for your order. If your card has expired or you closed the account, you can receive a refund in the form of in-store credits. The option can be accessed on the Order Status & Returns page.
If the refund isn’t visible on your account within 5 to 7 business days after the company issues it, contact your card issuer for assistance. RockAuto is expected to refund your money upon receipt of the return.
Customers will see an Arrange Core Return button next to the product if a company adds a core charge to a part. To claim a refund, the cores must be in the same box as the replacement part, be returned within six months, fit the same vehicle as the new part, and be complete.
Damage to the part or manufacturer’s box during transit to RockAuto’s warehouse may prevent you from receiving a refund.
RockAuto Return Policy Conditions
Before attempting a refund, it’s crucial to read the policy’s fine print, as most credit cards have vague standards for refunds. Some companies only refund unused products, while others don’t refund partial purchases. Some offer partial refunds less than the original charge, making it essential to understand the specifics of your credit card’s policy.
Visit Now AutoZone Return Policy
RockAuto Return Policy Exception
Types of Refunds
RockAuto Replacement Policy
Customers often file return requests with two goals: requesting a refund and requesting a replacement, often due to product unfitness, as the first goal is to rectify the issue.
To request a replacement part, navigate to Order Status and Returns. Place a new online order using the same part number, process the return of the defective item, and follow up with a refund request, which is ideal for immediate delivery of the part.
To arrange a return, select “Arrange a Return/Report a Problem” and select “Burned/Defective/Warranty”. Follow the instructions and the refund will be issued for the new order time, including shipping costs, ensuring the cheapest option is chosen.
RockAuto Order Cancellation Policy
To cancel an unshipped order, visit the Order Status & Returns page and place a new order with all necessary parts. Once the order has been placed, you cannot cancel your order or change the address. However, you should contact the support team as soon as possible.
They might be able to cancel your order depending on how far along your order has reached in the stage of processing. You are not allowed to change, add, or remove items from your order. If you need additional parts, place a new order on RockAuto.
RockAuto Gift Card Policy
RockAuto gift certificates are an excellent choice for car enthusiasts, available in both paper and electronic formats. They come in preset and custom values, making them easy to use for any purchase on RockAuto. The certificates come with no fees and are delivered according to the shipping address provided at checkout.
To use the gift certificate, select “Gift Certificate” as the payment method and enter the code in the “Code” line of the checkout page. The system will apply the gift certificate to your order. Gift certificates are not redeemable for cash and cannot be returned for a refund. The recipient must guard their code to prevent others from using it and purchasing parts with the gift.
RockAuto Delivery and Shipping Policy
Rock Auto Accs guarantees faster delivery of racks to customers in Eastern and Western Canada, with store locations in both regions. They also offer special shipping options, such as UPS, FedEx, Purolator, and Canpar, unless otherwise specified. Their standard service is available for all products.
RockAuto Contact Details
RockAuto is an online company that offers 24/7 customer service resources, ensuring consistent quality and low prices, without a phone number for phone assistance.