RockAuto Return Policy

RockAuto Return Policy 2024 | Get Refund Now

Customers can return an item they are unsatisfied with from RockAuto and request a refund if they are not satisfied with the product. RockAuto return policy allows customers to return any purchased part within 30 days. To receive a refund, the part must not have any missing pieces. Please ensure to send the item in its original packaging.

Details of RockAuto Returns

Information Details
Website Rock Auto
Return time30 days
Return medium Online 
Restocking fee20%

RockAuto Return Method

It allows customers to create refunds without contacting customer service, reducing the hassle of purchasing parts online and saving time in restoring their project car. This feature sets RockAuto apart from other automotive-based e-commerce websites, as it allows users to file returns without contacting customer service. To file a return request, follow the steps provided.

  • Please input your email or phone number, ensuring it matches the information provided during the order process.
  • Input “Order Number” if you can’t remember your order, as most orders have their numbers listed somewhere. To retrieve the latest orders, users can enter an email address or mobile number on the website, which will display ten orders with any spelling variations.
  • To return an item, click on the “Arrange a return” button and specify the reason for the return. This could be due to a broken or defective part, or if you no longer want the part but need to exchange it for something else.
  • The system will ask questions about the return to complete your request.
  • Create a return label for the item, which will be used to ship it back to the company at no cost, although it may be necessary to return it to a different store.

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RockAuto Refund Policy

You will be refunded using the same card used to pay for your order. If your card has expired or you closed the account, you can receive a refund in the form of in-store credits. The option can be accessed on the Order Status & Returns page. 

If the refund isn’t visible on your account within 5 to 7 business days after the company issues it, contact your card issuer for assistance. RockAuto is expected to refund your money upon receipt of the return.

Customers will see an Arrange Core Return button next to the product if a company adds a core charge to a part. To claim a refund, the cores must be in the same box as the replacement part, be returned within six months, fit the same vehicle as the new part, and be complete.

Damage to the part or manufacturer’s box during transit to RockAuto’s warehouse may prevent you from receiving a refund.

RockAuto Return Policy Conditions

Before attempting a refund, it’s crucial to read the policy’s fine print, as most credit cards have vague standards for refunds. Some companies only refund unused products, while others don’t refund partial purchases. Some offer partial refunds less than the original charge, making it essential to understand the specifics of your credit card’s policy.

  • To initiate a return, you must initiate the request within 30 days of receiving the item you wish to return.
  • Return items must be in good condition, not defective upon receipt.
  • Liquids from open containers, like engine oil or paint, cannot be returned.
  • Return items in the original box, complete with the manufacturer’s label or identification mark.
  • Shipping costs are non-refundable unless RockAuto is at fault.

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RockAuto Return Policy Exception

  • Filing for refunds can be done online through Order Status and Returns.
  • Not all orders are eligible for refunding.
  • Check terms and conditions for eligibility.

Types of Refunds

  • Credit card refund: Reverses the transaction.
  • Store credit: Allows users to pay back debts with additional purchases.

RockAuto Replacement Policy

Customers often file return requests with two goals: requesting a refund and requesting a replacement, often due to product unfitness, as the first goal is to rectify the issue.

To request a replacement part, navigate to Order Status and Returns. Place a new online order using the same part number, process the return of the defective item, and follow up with a refund request, which is ideal for immediate delivery of the part.

To arrange a return, select “Arrange a Return/Report a Problem” and select “Burned/Defective/Warranty”. Follow the instructions and the refund will be issued for the new order time, including shipping costs, ensuring the cheapest option is chosen.

RockAuto Order Cancellation Policy

To cancel an unshipped order, visit the Order Status & Returns page and place a new order with all necessary parts. Once the order has been placed, you cannot cancel your order or change the address. However, you should contact the support team as soon as possible.

They might be able to cancel your order depending on how far along your order has reached in the stage of processing. You are not allowed to change, add, or remove items from your order. If you need additional parts, place a new order on RockAuto.

RockAuto Gift Card Policy

RockAuto gift certificates are an excellent choice for car enthusiasts, available in both paper and electronic formats. They come in preset and custom values, making them easy to use for any purchase on RockAuto. The certificates come with no fees and are delivered according to the shipping address provided at checkout.

To use the gift certificate, select “Gift Certificate” as the payment method and enter the code in the “Code” line of the checkout page. The system will apply the gift certificate to your order. Gift certificates are not redeemable for cash and cannot be returned for a refund. The recipient must guard their code to prevent others from using it and purchasing parts with the gift.

RockAuto Delivery and Shipping Policy

Rock Auto Accs guarantees faster delivery of racks to customers in Eastern and Western Canada, with store locations in both regions. They also offer special shipping options, such as UPS, FedEx, Purolator, and Canpar, unless otherwise specified. Their standard service is available for all products.

  • Free shipping for orders over $150 within Canada.
  • Specialty items incur additional charges for rural oversize package delivery.
  • A $20 shipping charge applies to orders less than or equal to $150, not including tax.
  • Oversize boxes incur an additional $75 charge to most Canadian destinations.
  • Shipping rates may vary for remote locations.
  • Additional charges apply to oversized items and items shipped directly from the supplier.
  • Oversized or directly shipped items may take longer than estimated shipping times.

RockAuto Contact Details

RockAuto is an online company that offers 24/7 customer service resources, ensuring consistent quality and low prices, without a phone number for phone assistance.

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Returns are subject to a 20% restocking fee if the application is out of our advertised covering applications. they waive fees if we made a mistake the product was defective, or if you exchange it with another purchase.

You have 30 days to return your order at RockAuto.

The company offers a return label service for certain situations, such as defective items upon receipt, incorrect catalog information, or incorrect catalog information. If you don’t qualify for free shipping, you can still print a label on the website but must pay for shipping. Choose the courier that works best for your situation.

Products that cannot be returned or exchanged without our approval include custom patterned, painted items, oversized freight items, installed items on vehicles, and products that have been modified or drilled. These items are typically heavy and oversized.

Your refund will be issued within 5 to 7 business days.

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