Motel Rocks Return Policy 2024 | Easy Refund & Exchange
Motel Rocks offers a return policy for unsatisfied customers who wish to return their purchase within 14 days of receiving the order. The service charges a nominal £1 per order return fee. To qualify for a refund, ensure all returned items are in brand-new condition with original tags still attached. Customers returning items from Jersey or Guernsey require a printer and select “United Kingdom” as their location when inputting their address.
Motel Rocks Returns
| Information | Details |
| Website | Motel Rocks |
| Return time | 14 days |
| Return medium | Via Mail |
| Refund method | Original payment method |
| Contact | +44 808 164 5850 |
Motel Rocks Return Policy Conditions
Motel Rocks Return Method
Following are the return methods at Motel Rocks:
To track your return parcel, use your order number at Motel Rocks Tracking. If you can’t return unwanted items within 14 day return policy, contact the customer service team before the policy expiration date via email at [email protected] or live chat for immediate assistance.
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Motel Rocks Holiday Return Policy
Motelrocks is extending its returns policy for the Christmas period, allowing customers to return orders placed after November 20th, for refunds until January 10th. For inquiries, customers can contact customer service at [email protected].
Motel Rocks Refund Policy
Motelrocks offers refund processes for various return providers, with refunds taking 48 hours to complete. For UK swap returns, it takes 5-7 working days from the date of delivery, with tracking provided by the Royal Mail. Rebound returns take 5-7 working days from the date of shipment, with tracking available at Motel Rocks Tracking. Rebound returns can travel through two separate facilities, so if two scans show “delivered”, the later scan will be the end of the parcel’s journey.
Europe’s Alaiko returns take 5-7 working days from the date of shipment, with tracking provided. Loop returns in the USA issue refunds as soon as the parcel is delivered, with tracking numbers used to check the status of the parcel. If your return falls outside the advised time, contact customer service at [email protected] or use the live chat.
Motel Rocks Exchange Policy
Swap is offering store credit, exchanges, or cash refunds for items. Customers have 14 days from delivery to return or exchange items in brand-new condition with tags attached. UK customers must pay £1.99 for refunds, which will be deducted from the refund amount.
You can exchange your item for a different color/size or another of the same value. After returning the item, the exchange will be shipped out and you will receive a new tracking email within 5 working days. All exchanges are free of charge.
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Motel Rocks Delivery and Shipping Policy
Orders placed on Amazon and Royal Mail are shipped within 48 hours, with standard shipping costs of £2.95 and free over £60. Orders placed on Monday to Friday before 7:00 PM will arrive the next working day, while orders placed after this time will be dispatched on the next working day. If your area is not covered by Amazon’s delivery service, your parcel will be delivered by Royal Mail, with a cut-off of 5:00 PM.
Express Saturday delivery costs £5.99, with orders placed on Friday before 7:00 PM arriving on Saturday and may require a signature. You can track your parcel using the tracking reference provided on your shipping confirmation.
Motel Rocks Return Exceptions
Motel Rocks Return Policy For Faulty items
Motelrocks is committed to resolving any faulty or incorrect items promptly. However, they cannot accept claims for orders over 6 months old. To address such issues, customers can contact their customer care team at [email protected] with their order number and a photo of the item with tags.
Motel Rocks Order Cancellation Policy
To cancel or amend your order, contact the customer service team immediately and use the “CANCEL” or “AMEND” titles. If your order has already been dispatched, they cannot cancel or make changes. They can only change delivery address details. To contact the customer service team, email [email protected] or use the live chat. Orders cannot be changed once dispatched.
Motel Rocks Gift Card Policy
Motelrocks offers an e-gift card for purchase on their website. The code is sent to the provided email address, not a physical copy. At checkout, the unique code can be entered before payment information.
If you encounter any issues with the gift card, contact customer service or use the live chat to speak with a team member. If you have lost or stolen the gift card then the company is not responsible to redeem your cash or gift card.
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Motel Rocks Contact Details
Motelrocks offers customer service through various platforms, including email [email protected], phone +44 808 164 5850, and contact form. They are open Monday-Friday from 7:00 AM to 7:00 PM (GMT), but are closed on weekends and UK bank holidays. Contact them via live chat, Facebook, or X.
