Motel Rocks Return Policy

Motel Rocks Return Policy 2024 | Easy Refund & Exchange

Motel Rocks offers a return policy for unsatisfied customers who wish to return their purchase within 14 days of receiving the order. The service charges a nominal £1 per order return fee. To qualify for a refund, ensure all returned items are in brand-new condition with original tags still attached. Customers returning items from Jersey or Guernsey require a printer and select “United Kingdom” as their location when inputting their address.

Motel Rocks Returns

Information Details 
Website Motel Rocks 
Return time14 days
Return mediumVia Mail
Refund methodOriginal payment method
Contact +44 808 164 5850

Motel Rocks Return Policy Conditions

  • Items must be in original condition with tags and labels attached.
  • Shoes must be returned in the original shoebox.
  • Swimming costumes and bikini bottoms must have a hygiene seal intact.
  • Returns can be for refund or exchange.
  • Shipping costs are non-refundable.
Motel Rocks Returns

Motel Rocks Return Method

Following are the return methods at Motel Rocks:

  • Kindly provide your order number and the associated email, telephone, or postcode for your billing address. Please input the details as they appear on your order confirmation.
  • Choose the item(s) you wish to return and provide the reason for the return. Make sure that the return parcel only includes the selected items and avoids combining multiple orders in one package.
  • You have to verify your personal details.
  • Select your preferred shipping service for returning your order: Royal Mail or InPost.
  • Please input your card payment details.
  • After confirmation, you can either print a postage label and attach it to your parcel or choose a QR code option.
  • Please drop off your parcel at the nearest drop-off point and keep the postage receipt until your refund is processed.

To track your return parcel, use your order number at Motel Rocks Tracking. If you can’t return unwanted items within 14 day return policy, contact the customer service team before the policy expiration date via email at [email protected] or live chat for immediate assistance.

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Motel Rocks Holiday Return Policy

Motelrocks is extending its returns policy for the Christmas period, allowing customers to return orders placed after November 20th, for refunds until January 10th. For inquiries, customers can contact customer service at [email protected].

Motel Rocks Refund Policy

Motelrocks offers refund processes for various return providers, with refunds taking 48 hours to complete. For UK swap returns, it takes 5-7 working days from the date of delivery, with tracking provided by the Royal Mail. Rebound returns take 5-7 working days from the date of shipment, with tracking available at Motel Rocks Tracking. Rebound returns can travel through two separate facilities, so if two scans show “delivered”, the later scan will be the end of the parcel’s journey.

Europe’s Alaiko returns take 5-7 working days from the date of shipment, with tracking provided. Loop returns in the USA issue refunds as soon as the parcel is delivered, with tracking numbers used to check the status of the parcel. If your return falls outside the advised time, contact customer service at [email protected] or use the live chat.

Motel Rocks Exchange Policy

Swap is offering store credit, exchanges, or cash refunds for items. Customers have 14 days from delivery to return or exchange items in brand-new condition with tags attached. UK customers must pay £1.99 for refunds, which will be deducted from the refund amount.

You can exchange your item for a different color/size or another of the same value. After returning the item, the exchange will be shipped out and you will receive a new tracking email within 5 working days. All exchanges are free of charge.

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Motel Rocks Delivery and Shipping Policy

Orders placed on Amazon and Royal Mail are shipped within 48 hours, with standard shipping costs of £2.95 and free over £60. Orders placed on Monday to Friday before 7:00 PM will arrive the next working day, while orders placed after this time will be dispatched on the next working day. If your area is not covered by Amazon’s delivery service, your parcel will be delivered by Royal Mail, with a cut-off of 5:00 PM.

Express Saturday delivery costs £5.99, with orders placed on Friday before 7:00 PM arriving on Saturday and may require a signature. You can track your parcel using the tracking reference provided on your shipping confirmation.

Motel Rocks Return Exceptions

  • Unworn items must be unworn, tag attached, and in resalable condition for refund.
  • Swimwear/Underwear must be returned with the original hygiene strip.
  • Jewelry returns are not accepted due to hygiene reasons.
  • Shoes should be tried inside to avoid marking.
  • Tights must be returned in original packaging and in good condition.
  • Nail Polish & Cosmetics cannot be returned unless deemed faulty.
  • Face Masks cannot be returned unless deemed faulty.

Motel Rocks Return Policy For Faulty items

Motelrocks is committed to resolving any faulty or incorrect items promptly. However, they cannot accept claims for orders over 6 months old. To address such issues, customers can contact their customer care team at [email protected] with their order number and a photo of the item with tags.

Motel Rocks Order Cancellation Policy

To cancel or amend your order, contact the customer service team immediately and use the “CANCEL” or “AMEND” titles. If your order has already been dispatched, they cannot cancel or make changes. They can only change delivery address details. To contact the customer service team, email [email protected] or use the live chat. Orders cannot be changed once dispatched.

Motel Rocks Gift Card Policy

Motelrocks offers an e-gift card for purchase on their website. The code is sent to the provided email address, not a physical copy. At checkout, the unique code can be entered before payment information.

If you encounter any issues with the gift card, contact customer service or use the live chat to speak with a team member. If you have lost or stolen the gift card then the company is not responsible to redeem your cash or gift card.

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Motel Rocks Contact Details

Motelrocks offers customer service through various platforms, including email [email protected], phone +44 808 164 5850, and contact form. They are open Monday-Friday from 7:00 AM to 7:00 PM (GMT), but are closed on weekends and UK bank holidays. Contact them via live chat, Facebook, or X.

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You have 14 days to return your products with all its tags in its original packaging.

your refund will be issued within 5 to 7 working days in the form of the original payment method you used initially.

Their system is not designed for exchanges, so you must return an item for a refund and reorder the correct size. Returns require paying postage and have a 30-day return period from dispatch.

The non-returnable products include nail polish, cosmetics, tights, and jewelry items according to Motel Rocks Return Policy.

To return unwanted Motel items, you will need to cover the $7 postage cost, which will be deducted from your refund value.

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