Mango Return Policy 2024 | A Complete Guide with Easy Tips

Mango is a well-known clothing company. If you purchased your products and changed your mind, you can return them. The Mango return policy states you can return the purchased products within 30 days.

The products must be unused and should not be worn. The price tags must be attached to the products to be returned. You have 14 days from the date of purchase to make a return if you purchased the products at the sale. The products can only be returned to the country they were purchased in.

You can only receive exchanges for the items purchased with gift vouchers; they will not be refunded. Exchanges and refunds will be made using the same payment method you used during the original purchase. You cannot return your items via mail or at stores. This return policy might not apply to stores located at airports or department stores.


Details about MANGO Returns

Return Period30 days
Refund Period3-12 days
Refund MethodOriginal Payment Method
MediumsIn-Store, Mail
Phone HoursMonday-Friday: 6:00 AM – 8:00 PM
Saturday-Sunday: 8:00 AM – 5:00 PM (EST Time)
Phone Support+1-8666664664
Email[email protected]

Mango Return Policy Methods

You can return your products to Mango in a few ways.

Returning Online Purchases In-store

If you are unsatisfied with your purchase at Mango, you can request a return or exchange of the purchased item for a different size within a 30-day timeframe. To return the online purchase, you need to follow the following steps:

  • Locate the nearest Mango store.
  • Bring your product to the cash desk at the store and ask for its exchange or return.
  • Please make sure to bring the delivery note.
  • To print the delivery note, go to My Purchases in the My Account section. 
  • Select your order and print out the “Return Form”. If you do not have an account, enter your email address and the order number.


Refunds will be made using the same payment method as when purchasing the original item.

Returning Online Purchases via Mail

To return your products purchased online via mail, you have 30 days. You can return or exchange via mail. It will not be responsible for the expense of this return or any other shipping charges. Follow these steps to return your product via mail:

  • Pack the items securely and put them in their original packaging.
  • Make sure to enclose the delivery note.
  • In the delivery note, state whether you want a return or an exchange for a different product size.
  • To print the delivery note, go to My Purchases in the My Account section. 
  • Select your order and print out the “Return Form”. If you do not have an account, enter your email address and the order number.
  • Send the parcel to the given address:


MANGO RETURNS – C/O Carbel Easton One, 1520 Van Buren Rd,  Easton, PA 18045

You will pay shipping and handling fees. Mango will not be responsible if the item doesn’t reach its warehouse. After the inspection of your product at MANGO’s warehouse, you will receive the refund in 3-12 business days.

Returning IPAD Purchases In-stores

If you purchased the item from the Mango stores and will return it, you have 30 days to do so. Go to the nearest Mango store with your product. Bring along the receipt of the product. Ensure the product is in its best condition and has not been worn or damaged.

You will be refunded after the item is inspected. You can exchange your item for different sizes at the store too. This might not apply to stores located at airports or department stores.

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Returning IPAD Purchases via Mail

If you prefer to send your purchased item back to MANGO to return via mail, send it to the address given below.


MANGO RETURNS – C/O Carbel Easton One, 1520 Van Buren Rd,  Easton, PA 18045

Ensure to attach the receipt or photocopy of the same to your parcel. You will have to track and insure your package at your own expense. Mango requires bank details for a refund of the product. Go to “Update Bank Details” in the My Account section. You must give your email address and order number if you haven’t registered.


MANGO Refund Policy 

As stated in Mango’s refund policy, you need to have the original receipt if you want to make a refund. The refund will be made in the original form of payment. It takes 3-12 business days to refund the amount from the day of the parcel return at the warehouse.

The items go through an eligibility check to see if they are pristine. Once the items have been inspected, you will be notified via email. Ensure you pay the shipping and delivery expenses to MANGO’s offices. If you receive a defective item, the shipping fee will be refunded after the items are refunded.

 MANGO Exchange Policy

If you prefer another size of the product you purchased, you can request it when you return it via mail. State on the delivery note that you want to exchange the item and mention the new size. If you want to exchange the item for another model or color, you must return the item and place a new order.

Conditions of MANGO Return Policy

Keep in mind the following conditions:

  • The products must be in the same condition as when you purchased or received them if you want to return them.
  • The product must not have been used, worn, or damaged due to wear and tear.   
  • The price tags must be affixed, and the original packaging is preferred.
  • You cannot return or exchange hand sanitizers, face masks, or protective screens for safety and health reasons.      
  • If you wish to return undergarments, the label and the safety seal must be conserved for hygiene reasons.     
  • MANGO will inspect the conditions of the items when they receive the package, then proceed to refund or exchange the size.
  • MANGO will not accept Cash on Delivery and will not pay for any shipping or return in the case of returns by mail.

MANGO Gift Card Policy

It has changed Mango return policy and has stopped making eGift Cards available as of March 31, 2021. If you want to redeem the card issued before this date, you can email the eGift card number to [email protected].

What products is Mango offering?

The products offered by Mango are:

  • Women Clothing
  • Men Clothing
  • Teens Clothing
  • New-born to 14-year-old Kids Clothing
  • Home Accessories 

MANGO Delivery and Shipping Policy

Mention the address to which you want your order shipped. Your order will be sent to the address of your choice. Mango offers free deliveries for orders up to $50. The delivery times for different places are mentioned as follows:

DestinationShipping Time
Eastern U.S.1-5 business days
Midwest-Southeast U.S.2-6 business days
Western U.S.2-7 business days
Alaska, Hawaii, and Puerto Rico2-8 business days
P.O. Boxes and Military Addresses5-10 business days

MANGO Return Policy without Receipt

To return a product at Mango, having a receipt is important. If you have the receipt, you will only be entertained with returns, refunds, or exchanges. If you purchased with credit or debit cards, the till receipt and charge receipt is required. You can refund or exchange your products if you have the original receipt, the till, or the charge receipt.

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MANGO Order Cancellation Policy

Mango has not made it possible to cancel orders at the moment, as they start processing and preparing the order right away when you confirm it on the website. But if you have changed your mind and want to cancel it, you can always return or exchange the order after receiving it.

MANGO Return Policy for Faulty Items

If you have received a faulty product from Mango, you can get a refund for that item. Your item goes for inspection as soon as it reaches the warehouse. In such cases, exchanges or refunds should be returned via Standard shipping.

You must include the return note and put it in your parcel. For a refund, ensure to include the receipt for the shipping cost. If you have received a defective item, you will be refunded for the shipping fee after being reimbursed.

Tips for Making Returns at MANGO

You need to remember these tips before making a return to Mango.

  • Only return the unworn, unwashed items with their original packaging; price tags must be affixed.
  • Return your products within 30 days.
  • You must bring the receipt for returns or size exchanges.

MANGO Customer Service Hours

The customer service hours are from Monday to Friday, 6:00 AM to 8:00 PM, and from Saturday to Sunday, 8:00 AM to 5:00 PM (EST).

MANGO Contact Details

You can contact one of the agents at 1-8666664664 or email [email protected].

Social Media Handles


Mango issues refunds within 3-12 business days.

You cannot modify or cancel your order once it has been placed.

You can return the sale items within 14 business days.

Mango offers exchanges only for different sizes. If you want a different color or model, you must place a new order.

You can go to any Mango store for a refund or exchange the item you purchased online.

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