Lenovo Return Policy 2025 | Return & Warranty Policies
When purchasing a product, understanding the return and cancellation policies is crucial to avoid potential inconveniences. Lenovo offers a structured and customer-friendly policy that allows returns within 30 calendar days for Lenovo.com, 14 days for Lenovo Outlet, 45 days for LenovoPRO, and 14 days for Motorola. Knowing these timelines helps ensure smooth processing, whether for a refund, exchange, or cancellation.
Beyond the return period, Lenovo provides clear guidelines on how to cancel an order, initiate a return, and track refund timelines. This guide explores these policies in detail, ensuring customers can navigate order modifications efficiently while avoiding unnecessary fees and delays. Whether you’re canceling before shipment or processing a return, the following sections provide a step-by-step approach to help you manage your Lenovo purchases seamlessly.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
 2-10 Days
Shipping FEE
Non-refundable
Details about Lenovo Returns
| Information | Details |
| Website | Lenovo |
| Return medium | In-Store & online |
| Refund time | Â 2-10 business days |
| Restocking fee | Yes (15%) |
| Refund Method | Original mode of payment |
| Customer Care | 1-855-253-6686 |
Lenovo Return Window Options
The length of the Lenovo return window depends on where you buy it from.
Lenovo website:
If you purchase from Lenovo.com you can return within 30 calendar days of the invoice date.
Lenovo Pro:
If you purchased from Lenovo Pro, you have 45 calendar days of the invoice date.
Lenovo Outlet:
If you buy a product from Lenovo Outlet, then you can make a return within 14 calendar days of invoice date.
Motorola:
If you Purchase from Motorola, then you can return within 14 calendar days of purchase or delivery.
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Conditions for Returns
To qualify for a return, the product must meet the following conditions:
How to make a return at Lenovo?
You first need to initiate your return on Lenovo’s website. You can request for a direct return through Lenovo’s Order Visibility Portal (OVP). You can also get in touch with Lenovo through 1-855-253-6686 to start your return process.
Once processed, you will receive an email within 48 hours containing your RMA (Return Authorization Number), return shipping label and next steps. The first step in making a return is to visit the Order Lookup page, where you can initiate a return request. Once the request is submitted, Lenovo will process it and provide you with a Return Merchandise Authorization (RMA) number, along with a return shipping label and packaging instructions.
After receiving the RMA number, the next step is to carefully repackage the product in its original box, including all accessories and documentation. The return shipping label must be securely attached, ensuring that any battery warning labels (if applicable) remain visible. Finally, drop off the package at a UPS location, making sure to return the product to a UPS facility within the original delivery country (USA for USA deliveries, Canada for Canada deliveries). Lenovo will inspect the returned product upon receipt and process the refund within 5-10 business days, depending on the payment method and banking institution.
Lenovo Return Policy for Software Products
According to the Lenovo’s Hardware Product return policy, Software can only be returned back to Lenovo if it is installed by Lenovo on the Lenovo hardware product that is authorized for return. You may return a software product only if you purchased it separately.
Lenovo Return Policy for Faulty Items
If you receive a faulty or defective item, Lenovo allows you to return it for a replacement or refund within the applicable return window. The first step is to contact Lenovo’s customer support and report the issue. Lenovo may provide troubleshooting assistance to determine if the issue can be resolved without a return. If a return is required, you will be issued a Return Merchandise Authorization (RMA) number along with a return shipping label.
Once you receive the RMA, package the faulty item securely, ensuring all original accessories and documentation are included. Attach the return shipping label to the package and drop it off at a designated UPS location. Lenovo will inspect the product upon receipt, and if deemed faulty, a refund or replacement will be processed within 5-10 business days. If the item is found to be in working condition, it may be returned to you or subject to a restocking fee.
Does Lenovo Provide Free Return Shipping?
Lenovo understands that sometimes, products may not meet a customer’s expectations, and that’s why they offer a hassle-free return policy. If you need to return a product, Lenovo provides free return shipping for eligible items within their policy timeframe.
The company’s return policy states that you can return your product within 30 days of the invoice date for a full refund or replacement, as long as it meets the return criteria.
Lenovo Refund Policy:
To get a full refund you must return the product within 30 days. If Lenovo shipped you the wrong product or makes an error in the ordered product, Lenovo has a policy of accepting the return for a full refund. Make sure that your product must be returned to its original condition as you received. Lenovo credit refund in the original mode of payment you used initially.
If you paid with cash at the time of purchase, then you will have to wait  5-10 business days to get your refund. If you use a credit card, you will get a refund on your credit card. The refund process will depend on your bank account. Shipping charges are non-refundable.
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What is Lenovo Return Policy without receipt?
If you don’t have a receipt when returning a Lenovo product, you may still be able to return it. Lenovo return policy allows returns within 30 days of the invoice date, but they may require proof of purchase, such as a bank or credit card statement.
It’s best to keep receipts or proof of purchase when buying products, but if you don’t have one, contact Lenovo’s customer service team for assistance with your return.
Exception of Lenovo return policy:
If you return the product without all its accessories, Lenovo does not accept the return of that product. You are not eligible to return if the product is not in its original condition.
Cancellation Policy at Lenovo:
If you want to cancel your order, you are required to submit a cancellation request. It is not guaranteed by Lenovo, once it has been received. All of the cancellation requests will be reviewed by Lenovo, they will check the eligibility of your return request.
Lenovo does not accept your cancellation request, if your product’s manufacturing process has been started. You are also not eligible to cancel your order if your product has been dispatched for delivery. Customers will receive a confirmation email.
Warranty Claim Process at Lenovo
Lenovo provides a warranty on its products to cover manufacturing defects and hardware failures. If your device encounters an issue covered under the warranty, you can submit a claim through Lenovo’s official support page or by contacting customer service. You will need to provide details such as your product serial number, purchase date, and a description of the issue.
Once Lenovo verifies that your product is eligible for a warranty claim, they will guide you through the repair or replacement process. Depending on the warranty type, Lenovo may offer on-site repair, depot service, or part replacement. If a repair is not feasible, a replacement unit may be issued. Customers should ensure they have their proof of purchase available when making a warranty claim.
Contact Details:
- Customer Service: 1-855-253-6686 at Mon-Fri:Â 8:00 am-12:00 am EST, Sat-Sun:Â 11:00 am-8:00 pm EST
- Business Sales Inquiries: 1-866-426-0911 at Mon-Fri:Â 8:00 am-7:00 pm EST, Sat-Sun:Â Closed
Social Media Handles
FAQs:
Can I cancel my Lenovo order after it has shipped?
No, once an order has shipped, it cannot be canceled. However, you may initiate a return once the product has been delivered.
3. What if I received a defective product?
If you receive a faulty item, you should contact Lenovo’s customer support immediately. They will provide troubleshooting assistance or issue a Return Merchandise Authorization (RMA) for a return or replacement.
Are there any restocking fees?
Restocking fees apply to specific returns, including orders of more than five personal computing products and server or storage products. A 15% restocking fee may be applied in these cases.
Conclusion:
Lenovo’s returns and cancellations policy is designed to provide flexibility and ease of use. By following the step-by-step guide outlined above, you can efficiently handle order cancellations, initiate returns, and track refunds without hassle. Always review the specific return conditions for your purchase type, inspect your package upon delivery, and ensure that you meet the eligibility criteria for a smooth return experience.
