If you are not satisfied with any order of Express merchandise then you can make a return easily. The period for return is within 30 calendar days of the invoice date if you purchase online. If you purchase a product from an outlet then you have 14 days to return. Customers cannot return item(s) purchased from their stores by mail and similarly cannot return item(s) purchased online from their website to their outlet stores.
Details about Lenovo Returns
|In-Store & online
|14 business days
|Original mode of payment
Lenovo Return Window Options
The length of the Lenovo return window depends on where you buy it from.
If you purchase from Lenovo.com you can return within 30 calendar days of the invoice date.
If you purchased from Lenovo Pro, you have 45 calendar days of the invoice date.
If you buy a product from Lenovo Outlet, then you can make a return within 14 calendar days of invoice date.
If you Purchase from Motorola, then you can return within 14 calendar days of purchase or delivery.
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How to make a return at Lenovo?
You first need to initiate your return on Lenovo’s website. You can request for a direct return through Lenovo’s Order Visibility Portal (OVP). You can also get in touch with Lenovo through 1-855-253-6686 to start your return process.
You will need to provide your order number for return then you will be issued a Return Merchandise Authorization (RMA) number within around 48 hours, after your request has been processed.
Pack your product in a box and attach the return label on the top of the box, you can then drop it at any of the UPS locations. Make sure that the product you wish to return must be in original condition with original packing.
Moreover, you must send all of the products back within 10 days to Lenovo National Return Center after getting the RMA otherwise it will expire. Lenovo has full rights to refuse the return of your products if you do not follow this procedure.
Lenovo Return Policy for Software Products
According to the Lenovo’s Hardware Product return policy, Software can only be returned back to Lenovo if it is installed by Lenovo on the Lenovo hardware product that is authorized for return. You may return a software product only if you purchased it separately.
Lenovo Return Policy of Faulty Items:
If you received damaged or defective products, you should contact Lenovo’s customer support department. If you received wrong products then you can also request to make a return and ask them to send that which you order first.
Customers can contact Lenovo’s website, or you can also reach out to customer support staff at 1-800-426-7378. In case of Lenovo’s manufacturing fault, other handlings, shipping charges and restocking fees will be paid by the company.
Does Lenovo Provide Free Return Shipping?
Lenovo understands that sometimes, products may not meet a customer’s expectations, and that’s why they offer a hassle-free return policy. If you need to return a product, Lenovo provides free return shipping for eligible items within their policy timeframe.
The company’s return policy states that you can return your product within 30 days of the invoice date for a full refund or replacement, as long as it meets the return criteria.
Lenovo Refund Policy:
To get a full refund you must return the product within 30 days. If Lenovo shipped you the wrong product or makes an error in the ordered product, Lenovo has a policy of accepting the return for a full refund. Make sure that your product must be returned to its original condition as you received. Lenovo credit refund in the original mode of payment you used initially.
If you paid with cash at the time of purchase, then you will have to wait 14 days to get your refund. If you use a credit card, you will get a refund on your credit card. The refund process will depend on your bank account. Shipping charges are non-refundable.
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Lenovo Return Policy for Holiday:
Lenovo extends the return time of purchases during the holiday season. The extended return time does not apply to Lenovo outlet purchases, only those from Lenovo.com. If you purchase between October 17th to December 17th you can return your laptop until January 15th.
What is Lenovo Return Policy without receipt?
If you don’t have a receipt when returning a Lenovo product, you may still be able to return it. Lenovo return policy allows returns within 30 days of the invoice date, but they may require proof of purchase, such as a bank or credit card statement.
It’s best to keep receipts or proof of purchase when buying products, but if you don’t have one, contact Lenovo’s customer service team for assistance with your return.
Exception of Lenovo return policy:
If you return the product without all its accessories, Lenovo does not accept the return of that product. You are not eligible to return if the product is not in its original condition.
Cancellation Policy at Lenovo:
If you want to cancel your order, you are required to submit a cancellation request. It is not guaranteed by Lenovo, once it has been received. All of the cancellation requests will be reviewed by Lenovo, they will check the eligibility of your return request.
Lenovo does not accept your cancellation request, if your product’s manufacturing process has been started. You are also not eligible to cancel your order if your product has been dispatched for delivery. Customers will receive a confirmation email.
Warranty Claim Process at Lenovo:
Lenovo’s warranty policy covers the parts and labor for repair. To validate your warranty process, Lenovo may require you to provide proof of purchase. The time to repair your product is 7-10 business days. The warranty period, type of warranty service, and service level that applies to your machine are designated in the “Warranty Information” card that delivers the product. For more queries you can reach out at the customer support department.