Apple return Policy

Apple Return Policy 2023 | Easy Tips & Methods Explained

According to Apple Return Policy, you must return, exchange, or refund your purchased items within 14 days of delivery or purchase. As, Apple has a strict return policy. Make sure that the items you purchased from the Apple Store should be returned directly to Apple Store. You can return your items to any Apple Store in the US.

Any items that are ordered online or purchased from Apple Retail Store. If you purchased your items from other retail shops, they should be returned according to their return policy. The Apple products must be returned with their original packaging and proof of purchase. While returning your items, remember to include the adapters, cords, and documents that came with the item.


Apple Refund Policy:

If you want to return your items in-store, you will be immediately refunded. You will also be issued a refund if you cancel the pick-up you already paid for, which will be issued as soon as you submit the cancellation request. You can get your refund in credit and debit cards, cash, Apple account balance, or Gift Cards.

  • It will take five business days for refunds to be issued if you purchased an item using your credit or debit cards.
  • If you purchased the items using an Apple Gift Card, you will get a refund in the form of an Apple Gift Card. You can contact Customer Service to get a store or physical Gift Card.
  • You will be refunded with your Apple Account Balance if you purchased an item using your Apple Account Balance.
  • Gift refunds will be made only for Apple eGift Cards.
  • A check for over $250 will be mailed to you in 10 business days.

Apple Exchange Policy:

Your Apple products can be exchanged at any Apple Store in the US. Exchanges can be made within the window of 14 days of purchase. Exchanges depend on the in-store availability of items. Custom-configured Mac, engraved iPad, and AirPods will not be accepted for exchanges at Apple Stores. They can only be refunded using the original payment method.

Details of Apple Returns:

Return Period14 Days
Refund Period5 Days for credit/debit cards
Refund MethodOriginal Payment Method
Exchange Period14 Days
Return MediumsOnline, Mail
Phone Support1-800-275-2273

Apple Gift Card Policy:

Apple Gift Card can be used in-store, online, and in the Apple Store App. Apple Gift Cards can be purchased for between $10 and $500. These cards can only be used in the country of purchase. Apple Gift Card can also purchase apps, music, games, TV shows, movies, iCloud, and other products and accessories. You can add money to the Gift Card by using the App Store app. 

Exceptions of Apple Return Policy:

The following are the return exceptions made by Apple:

  • Opened software (which can be returned if not installed on any computer)
  • Electronic Software Downloads
  • Software Up-to-Date Program Products (software upgrades)
  • Apple Gift Cards (including previous generation Apple Store Gift Cards and App Store and iTunes Gift Cards)
  • Apple Developer products (membership, WWDC tickets, technical support incidents)
  • Apple Print Products
Apple Return Policy online

Apple Warranty Claim Policy:

The Apple Limited Warranty offers a one-year warranty to cover the iPhone and all accessories that come with the purchased product against manufacturing or material issues. You must claim the Apple Limited Warranty for Accessories if you purchase the Apple accessories separately.

Wireless chargers, cables, adapters, and cases are included as accessories. You must pay a fee if a warranty doesn’t cover your product. You will pay the total replacement value if the iPhone is ineligible for service.


Methods to Return at Apple:

You can return your Apple products in-store or online.

Apple Returns In-Store:

You can return your Apple products to any Apple Store in the US. To locate the nearest Apple Store:

  • Go to Apple’s website and click on “Apple Retail Store Locator.”
  • Bring the items you wish to return to the store.
  • Bring the receipt or proof of purchase for the item to be returned.

An Apple Specialist will help you with the return process. You will be refunded for the item immediately. If you want to return more than ten items, they must be returned to the store where they were purchased originally.

Apple Return Policy Online:

To return an item online, you need to follow the given steps.

  • Login to the order listing page.
  • You will see the items you have ordered.
  • Select the items you want to return.
  • Click the “Start a Return” link and go to the Order Details page.
  • Select the “Get Started” button.
  • Confirm the items you want to return.
  • Click on the “Initiate Your Return” button.
  • Click on Print Return Label to print shipping and hazards or warning labels.
  • Pack your items in their original packaging (recommended) and drop off the package at any courier service of your choice. You also use a pick-up option for ease.
  • You will receive a refund shortly after your item reaches the store.

Apple Delivery and Shipping Policy:

Apple provides customers with free shipping and delivery facilities. You will receive a confirmation email once your order is shipped. You can track your order using the link given in that email. Apple facilitates its customers’ needs by offering the following shipping and delivery services:

  • Apple provides free Next-Day Shipping, usually available on any in-stock iPhone, iPad, Apple TV, Apple Watch, and Mac.
  • Apple provides Scheduled Courier Delivery; it delivers the products on the same day, usually within two hours of ordering. It is available to specific ZIP codes on selected items during business hours.
  • Apple provides Guaranteed Next-Day Shipping; this service delivers Apple products within one business day.

Apple Return Policy without Receipt:

If you return an undamaged product, you must show proof of purchase. If you return a gift, you must show your order or serial number with the UPC on the package as mentioned in Apple Return Policy Guidelines.

Apple Returns Instore

Apple Order Cancellation Policy:

You can cancel your order if it is still in the Processing state and has yet to be shipped. When you submit a cancellation request, the status of your order will change to Canceled or Pick-up Canceled. You will not be held accountable for billing if you already paid for the pick-up; you will be refunded.

If you cannot cancel your order, you can return it and get a refund for your Apple products. You can read the policies above to return and refund your products.


Apple Return Policy for Faulty Items:

If you get damaged or faulty items, don’t hesitate to contact an AppleCare advisor at 1-800-APL-CARE (1-800-275-2273). Items delivered to you from Apple come in damaged form, or if they need to be corrected, you can return them to any store in the US or contact their Customer Service at 1-800-676-2775.

Tips for Making Returns at Apple:

Keep in mind the following tips while returning an item to the Apple Store:

  • Returns must be made within the window of 14 days of receiving.
  • You can exchange your items at Apple Stores.
  • You will be refunded in 5 business days if you purchased with a credit or debit card.
  • You must have proof of purchase for a return.
  • It is recommended to return the product in its original packaging.

Apple Store Timings:

Since Apple is a multi-national brand, stores in different countries and states have different store hours. You can use the Store Locator on their website to locate the Apple Store near you.

Apple Customer Service Hours:

Apple Customer Service is available 24/7 for online support, including software updates, utilities, technical support, and product information.

Apple Contact Details:

You can contact Apple at (800) MY-APPLE (800-692-7753). To check your order status or make any changes, you can call (800) 692-7753. For technical support, you can contact 800-275-2273.

Apple Social Media Accounts:


According to APPLE Return Policy, you must return your Apple products within 14 days of purchase.

You must return your products with their receipt or original packaging. You can find it with the card you used to purchase it or the confirmation you got when you placed your order.

Yes, Apple does have an in-store service, but it is limited to a few products only.

You can return an opened item in undamaged and “new-like” condition.

Apple provides free shipping. You can return your products to Apple for free.

It will take five business days for credit and debit refunds and ten days for checks to be mailed.

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