John Lewis Return Policy

John Lewis Return Policy 2024 | Get Early Refunds

John Lewis addresses impulsive purchases, addressing the issue of splurge on unnecessary items. John Lewis return policy aims to curb impulsive purchases and the tendency to splurge on unnecessary items. The company offers the option to return a product if there are any issues with the product or if the buyer believes they purchased the wrong size.

The John Lewis Return Policy allows customers 35 days to return their product, but no guarantee is provided until the request determination process is completed.

Details about John Lewis Returns

WebsiteJohn Lewis
Return Window35 days
Return MethodsIn-store return
Courier return
Mattress Return PolicyNon-returnable
Refund ProcessUp to 14 days via original payment method
Refund Policy for JewelleryOver £500 (Verification time up to 14 days)

John Lewis Return Methods

John Lewis offers two convenient and quick methods for replacing items. The first option is available through their physical store, while the second option is via a courier. The more detailed guide is provided below.

John Lewis Returns

In-store Returns at John Lewis

If you bought an item in-store, you can return it to any John Lewis & Partners store, excluding Heathrow, for a refund or exchange. UK Fresh Boutique customers can return unopened or gently used items within 35 days of purchase, bringing the product back to the store with the original receipt, without affecting their statutory rights in the UK.

To return an item, visit your local shop if it doesn’t weigh over 15 kgs, otherwise, use the Home Collection service. Online purchases can be returned at John Lewis & Partners stores, myHermes, Collect+, Royal Mail, or Waitrose & Partners stores. These options require visiting the store and using pre-paid postage stickers, Collect+, and Royal Mail.


John Lewis Online Return Policy

You can return your items via courier as an alternative method. Some exceptions include jewellery and watches priced at £500. To proceed with this method, you must complete your delivery note. The item and the product should be placed in a secure parcel.

  • Online orders require return information such as return labels, tracking returns, and collection rearranging.
  • The use of renowned shipment services is crucial for online order shipping.
  • Maintain a record of all the details of your shipment track order for future preparation.
  • If you’re still unsure about the return procedure for shipment, you can reach out to the customer services helpline number mentioned earlier.
  • John Lewis’ Heathrow branch does not offer the option to return a defective purchase.

John Lewis Mattress Returns

You cannot return your mattress for hygiene purposes, in addition to perishables and personalized products. If the supplier promotion allows it, you can avail their Guarantee services, otherwise, you are eligible. This offer allows you to have your mattress repaired for up to 7 years.

What Products are offered at John Lewis?

John Lewis offers a wide range of products, including bedding, bath and shower accessories, kitchen utensils, kitchen furnishings, home accessories, candles, diffusers, art, prints, frames, mirrors, shades, clocks, artificial flowers, and plants. They also provide home decor, including curtains, blinds, cushions, carpets, rugs, throws and blankets, storage, paint, and wallpaper.

The company also offers home accessories, such as candles, diffusers, art, prints, frames, mirrors, shades, clocks, and artificial flowers. John Lewis also offers home design services, home insurance, and pet insurance. The company also features new in home trends, interest-free credit, and offers buying guides and services.

John Lewis Refund Policy

The item can be promptly refunded by visiting a John Lewis & Partners store. Card payments may take up to five days for the amount to appear in your account. The refund process may take up to 14 days if other return methods are used. The refund will be credited to the original purchase account. 

To return jewellery worth over £500, take it to a John Lewis & Partners shop, not via post. The item will then be verified by the company’s specialists, which can take up to 14 days.

For items over 15kg, home collection is required, regardless of in-store or online purchase, costing around £30 for unwanted items, but no fee applies for damaged or faulty items.

John Lewis Exchange Policy

The trading or exchange of an item is only possible when the subject to availability is inevitable. To verify the same, please contact your nearby John Lewis store. If you are unable to contact any of the listed stores, you can return the item following the provided return procedure.

John Lewis Return Exceptions

The restrictions are applied on the following items:

  • Items received over 35 days ago
  • Personalised items
  • Unsealed items
  • Products without original packaging or in poor condition
  • Personal data or manufacturer-registered products
  • Gift Cards
  • Perishable goods
  • Redeemed computer software vouchers or computers
  • Opened software, CDs, or vinyl records.
  • Pierced earrings
  • Underwear or swimwear
  • Beds
  • Mattresses
  • Beauty products
  • Toilet seats and brushes
  • Personal care products

John Lewis Return Policy after 35 days?

Regrettably, you will not be able to return your money or exchange your item for a new one. To avoid this issue, it is crucial to assess your satisfaction with your purchase. If you are not satisfied with the product, it should be returned immediately.

John Lewis’ spokesperson stated that if an unused item is returned with a receipt, the store’s discretion determines whether to offer a refund, exchange, or credit note, though this is not a guarantee.

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Order Cancellation Policy

To cancel an order, sign into your account and go to the Order details page. If the option is not visible, your order will be delivered as scheduled. If you wish to return an item, follow the instructions. Some products cannot be cancelled, refund, or exchanged, including perishable and made-to-order items.

For more information on international returns, refer to the Refund policy. For more information on cancellation rights under the Consumer Contracts Regulations 2013, refer to the full terms and conditions.

How to Return Faulty Items at John Lewis?

John Lewis offers an exchange or refund for items with faults within 35 days, provided proof of purchase is provided. John Lewis will attempt to repair the item within 35 days, provided it meets the warranty terms and conditions.

In case of receiving the damaged product from the company you should contact the customer service department as soon as possible. In that case shipping charges will be paid by the company.

John Lewis Gift Card Policy

An experience gift involves giving someone an in-person experience, like a Personal Styling session, along with a gift card of up to £500 (£10 minimum online). There’s no obligation to buy, but the gift card can be used towards a purchase, and expires 24-months from purchase or last transaction.


In how many days can I make a return at John Lewis?

The John Lewis Return Policy allows customers 35 days to return their product, but no guarantee is provided until the request determination process is completed.

In how many days can I get a refund?

The item will be confirmed via email upon receipt at the warehouse, and a refund will appear in your account within 5 days, with a maximum of 14 days from the day you returned the item.

What is John Lewis return policy without a receipt?

Debenhams allows customers to receive a refund based on the last known price of an item without proof of purchase within 28 days, and offers an exchange based on the equivalent value of the current selling price.

What is John Lewis Holiday Return Policy?

John Lewis is offering special gift conditions for customers who purchased products between October 21 and December 24. Customers have until January 28 to return unwanted or incorrect items. They recommend requesting a gift receipt for the recipient, but online purchases cannot be made with a receipt.

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