John Lewis Return Policy 2025 | Process, Eligibility & Refunds
John Lewis addresses impulsive purchases, addressing the issue of splurge on unnecessary items. John Lewis return policy aims to curb impulsive purchases and the tendency to splurge on unnecessary items. Customers can return items within 30 days of purchase if they change their minds, ensuring they shop with confidence.
The company offers the option to return a product if there are any issues with the product or if the buyer believes they purchased the wrong size. For faulty products, John Lewis offers exchanges or refunds within 30 days, and repairs or replacements.
Details about John Lewis Returns
| Information | Details |
|---|---|
| Website | John Lewis |
| Return Window | 30 days |
| Return Methods | In-store return Online return |
| Mattress Return Policy | Non-returnable |
| Refund Process | Up to 14 days via original payment method |
| Email Service | customerservices@johnlewis.com, |
Conditions for returns:
John Lewis Return Methods
John Lewis offers two convenient and quick methods for replacing items. The first option is available through their physical store, while the second option is via a courier. The more detailed guide is provided below.
In-store Returns at John Lewis
If you bought an item in-store, you can return it to any John Lewis & Partners store, excluding Heathrow, for a refund or exchange. UK Fresh Boutique customers can return unopened or gently used items within 30 days of purchase, bringing the product back to the store with the original receipt, without affecting their statutory rights in the UK.
To return an item, visit your local shop if it doesn’t weigh over 15 kgs, otherwise, use the Home Collection service. Online purchases can be returned at John Lewis & Partners stores, myHermes, Collect+, Royal Mail, or Waitrose & Partners stores. These options require visiting the store and using pre-paid postage stickers, Collect+, and Royal Mail.
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John Lewis Online Return Policy
You can return your items via courier as an alternative method. Some exceptions include jewellery and watches priced at £500. To proceed with this method, you must complete your delivery note. The item and the product should be placed in a secure parcel.
John Lewis Mattress Returns
You cannot return your mattress for hygiene purposes, in addition to perishables and personalized products. If the supplier promotion allows it, you can avail their Guarantee services, otherwise, you are eligible. This offer allows you to have your mattress repaired for up to 7 years.
What Products are offered at John Lewis?
John Lewis offers a wide range of products, including bedding, bath and shower accessories, kitchen utensils, kitchen furnishings, home accessories, candles, diffusers, art, prints, frames, mirrors, shades, clocks, artificial flowers, and plants. They also provide home decor, including curtains, blinds, cushions, carpets, rugs, throws and blankets, storage, paint, and wallpaper.
The company also offers home accessories, such as candles, diffusers, art, prints, frames, mirrors, shades, clocks, and artificial flowers. John Lewis also offers home design services, home insurance, and pet insurance. The company also features new in home trends, interest-free credit, and offers buying guides and services.
John Lewis Refund Policy
The item can be promptly refunded by visiting a John Lewis & Partners store. Card payments may take up to five days for the amount to appear in your account. The refund process may take up to 14 days if other return methods are used. The refund will be credited to the original purchase account.
To return jewellery worth over £500, take it to a John Lewis & Partners shop, not via post. The item will then be verified by the company’s specialists, which can take up to 14 days.
For items over 15kg, home collection is required, regardless of in-store or online purchase, costing around £30 for unwanted items, but no fee applies for damaged or faulty items.
John Lewis Exchange Policy
The trading or exchange of an item is only possible when the subject to availability is inevitable. To verify the same, please contact your nearby John Lewis store. If you are unable to contact any of the listed stores, you can return the item following the provided return procedure.
John Lewis Return Exceptions
The restrictions are applied on the following items:
John Lewis Return Policy after 30 days?
Regrettably, you will not be able to return your money or exchange your item for a new one. To avoid this issue, it is crucial to assess your satisfaction with your purchase. If you are not satisfied with the product, it should be returned immediately.
John Lewis’ spokesperson stated that if an unused item is returned with a receipt, the store’s discretion determines whether to offer a refund, exchange, or credit note, though this is not a guarantee.
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Order Cancellation Policy
To cancel an order, sign into your account and go to the Order details page. If the option is not visible, your order will be delivered as scheduled. If you wish to return an item, follow the instructions. Some products cannot be cancelled, refund, or exchanged, including perishable and made-to-order items.
How to Return Faulty Items at John Lewis?
John Lewis offers an exchange or refund for items with faults within 30 days, provided proof of purchase is provided. John Lewis will attempt to repair the item within 30 days, provided it meets the warranty terms and conditions.
In case of receiving the damaged product from the company you should contact the customer service department as soon as possible. In that case shipping charges will be paid by the company.
John Lewis Gift Card Policy
An experience gift involves giving someone an in-person experience, like a Personal Styling session, along with a gift card of up to £500 (£10 minimum online). There’s no obligation to buy, but the gift card can be used towards a purchase, and expires 24-months from purchase or last transaction.
Phone number and customer service
You can call them at this number 03456 049 049, 8:00 am – 9:00 pm, 7 days a week.
Social Media Handles
FAQs
In how many days can I make a return at John Lewis?
The John Lewis Return Policy allows customers 30 days to return their product, but no guarantee is provided until the request determination process is completed.
In how many days can I get a refund?
The item will be confirmed via email upon receipt at the warehouse, and a refund will appear in your account within 5 days, with a maximum of 14 days from the day you returned the item.
What happens if I lose my receipt?
If you have lost your receipt, you can provide alternative proof of purchase, such as an order confirmation email, delivery note, or a bank statement showing the transaction.
Conclusion:
John Lewis & Partners aims to offer a customer-friendly return policy that allows shoppers to purchase with confidence. With a variety of return methods, a structured refund process, and a commitment to high standards, customers can expect a smooth return experience.
