& Other Stories Return Policy

& Other Stories Return Policy 2024 | Easy 30-Day Policy

Discover the ins and outs of & Other Stories Return Policy – a 30-day window for hassle-free returns. Maximize refunds, learn the process, and shop smarter.

& Other Stories Return Policy:

& Other Stories has a good return window, allowing its customers to return a product within 30 days of purchase. Customers are welcome to send the order back to the company. The return product must be in its original condition and its original packaging.

Make sure that your product is not damaged and worn. The product must be in its good and sellable condition. You have to provide the proof of purchase to get your refund back.

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Details of & Other Stories Returns:

Information Details 
Website & Other Stories 
Return time 30 days 
Return medium In store & Online
Exchange NA
Refund method Original mode of payment 
Contact 020 7660 3006

& Other Stories Return Conditions:

The following are the return conditions at & Other Stories:

  • The item must be in good condition.
  • Tags must be attached to the items.
  • Make sure to include the original packing slip with the package.
& Other Stories Return Policy

Return Method at & Other Stories:

Customers can return their product via mail or in-store. & Other Stories does not accept the products if they are damaged.

In-store Return to & Other Stories:

If you are not satisfied with the purchase at & Other Stories then you can make a return at & Other Stories retail store within 30 days of purchase. You just need to bring back your product at the store, the product must be in its original packaging along with the receipt.

Visit the store and meet a customer representative. You can ask for help from them. Customer representative will check your product and receipt for eligibility. If they approve your product then you can make a return at a store. They will issue your refund immediately if your product comply with & Other Stories return policy.

& Other Stories Returns Online:

If you purchased a product at & Other Stories website and you are not satisfied with your purchase, you can return your product in store or online. You can follow a few steps to make an online return.

  • Visit & Other Stories website. 
  • Login to your account. Fill out the return form.
  • Go to your Order section, find the products which you want to return.
  • Select the product which you want to return.
  • Follow the given instructions ahead at the portal to make your return successful. 

Then you will be able to return your product, and you can request for an exchange or refund. Once & Other Stories has received your product then your return process will initiate.

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& Other Stories Refund Policy:

The product must be returned within 30 days of purchase. Your refund will be issued up to 14 business days in the original payment method. If you want a full refund the item must be returned along with the original receipt. If you make a return with a receipt then you will be able to get a refund in the form of payment method you used initially.

  • If you do not receive a refund within 14 working days you need to contact your bank or your card company. Make sure that your product is an unworn and undamaged, return must be made with all the required documents to get a full refund. 
  • If you paid with the Klarna, you will receive information directly from the Klarna.
  • If you paid with PayPal then your refund will be issued within 14 days after receiving the product.

Return of faulty product to & Other Stories:

If you have received a damaged or defective product from the company, a wrong product that you don’t want then you need to inform the customer care department as soon as possible. They will make arrangements for pick-up or they are responsible to pay shipping charges.

Order Cancellation Policy:

Unfortunately, you are not allowed to cancel your order once it has been placed. But once if you want to try, you need to contact customer service to check the status of your order and see if it is eligible for cancellation. If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

& Other Stories Return Process After 30 Days:

& Other Stories return window is about 30 days. You can make a return within 30 days of purchase and you can request for a refund in the form of the original payment method. But if you make a return after 30 days, you can return but your refund will be issued in the form of store credit. You can use this store credit for the future purchase.

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& Other Stories Exchange Policy:

According to & Other Stories return policy, return your items within the return window. The product must be returned in its original condition as you received. If you want to exchange please start your return for the original purchase and place a new order for a new item. You still have to pay your shipping charges and handlings for mail-in exchanges separately.

You can exchange your product by visiting the store. The product must be in its original condition. It is recommended that you go to the store to exchange your product because it is convenient and all the processes are in front of you. For more queries, you can contact our customer service department.

& Other Stories Return Exceptions:

As per & Other Stories return policy, there are few exceptions:

  • The product must be returned in its original condition, if it is damaged or has been altered in any way so you are not able to make a return of that product.
  • & Other Stories does not accept the return of used products.
  • Customized products are not eligible to return.
  • You cannot return earrings due to hygiene issues.

Contact Details:

You can contact customer services via email at [email protected]. Live Chat on their website or call at 020 7660 3006.

Customer Service hours:

Customer service is available in following hours:

DayOpening Time (GMT)Closing Time (GMT)
Monday08:00 AM09:00 PM
Tuesday08:00 AM09:00 PM
Wednesday08:00 AM09:00 PM
Thursday08:00 AM09:00 PM
Friday08:00 AM09:00 PM
Saturday09:00 AM06:00 PM
Sunday09:00 AM05:00 PM

& Other Stories Store Hours:

The store hours in the United Kingdom (UK) are mentioned in the following:

DayOpening TimeClosing Time
Monday10:00 AM9:00 PM
Tuesday10:00 AM9:00 PM
Wednesday10:00 AM9:00 PM
Thursday10:00 AM9:00 PM
Friday10:00 AM9:00 PM
Saturday10:00 AM9:00 PM
Sunday12:00 PM6:00 PM

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In how many days can I make a return to & Other Stories?

You have 30 days to make a return at & Other Stories. The product must be in its original condition along with a receipt. 

How to return products to & Other Stories?

& Other Stories provides you two ways to return your product either you can visit the store or via mail. We have explained both methods above in detail for you.

In how many days can I get a refund?

You will receive your refund within 14 business days. Refunds will be issued in the form of the original payment method. 

Can I make a return of opened products at & Other Stories?

No, & Other Stories does not accept the return of opened products. 

Who is responsible for paying shipping charges?

You will have to pay a return shipping charge if you make an online return. However, if you make an in-store return it is completely free


Understanding the & Other Stories Return Policy can greatly enhance your shopping experience. With a generous 30-day return window, you have ample time to ensure your satisfaction with your purchase. By following the guidelines, including keeping items in their original condition and providing proof of purchase, you can secure a smooth refund process.

Remember, the key to successful returns lies in adhering to their policy, and armed with this knowledge, you can shop confidently, knowing that your satisfaction is a top priority. So, make the most of your shopping journey with & Other Stories, and enjoy the peace of mind that their customer-friendly return policy offers. Happy shopping!

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