Burlington Return Policy

Burlington Return Policy 2024 | Convenient Exchanges and Quick Refunds

Burlington Return Policy allows its customers to return, refund and exchange the products within 30 days of purchase. Layaway merchandise, deposits, and payments after 30 days are eligible only for merchandise credit.


Return Peried

30 Days


Exchange Time

30 Days


Refund Peried

30 Days


Shipping FEE


Burlington Return Policy Terms:

The item you want to return must be unwashed, unused, and in new condition. Make sure to pack the item in its original packaging. You will receive the refund via the original purchase method. If you return your item after 60 days, you may be able to get a merchandise credit for the lowest selling price.

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Details of Burlington Returns:

Return Period30 Days
Refund Period5-14 Days
Refund MethodOriginal Payment Form, Merchandise Credit
Return MediumsIn-Store, By Mail
Customer Support HoursMonday-Friday: 9AM-6PM EST.
Phone Support(855) 355-BURL (2875)
EmailAt Website

Burlington Refund Policy:

If you return your item within 30 days, you will receive a full refund. The refunds will be issued to the original form of purchase. If you made a purchase with a check, the refund will be credited to the original account. If you use a debit card for a purchase, you will get a cash refund.

If you return your item after 30 days or without a receipt, you will receive a refund in the form of merchandise credit. If you return an item purchased with a gift card, you will be issued a merchandise credit. The refund will be issued in 5-14 days, depending on the form of refund you receive. Shipping and handling charges are non-refundable.

Burlington Returns

Burlington Exchange Policy:

You have 30 days to exchange your item if you do not like the style, color, or size. Make sure to take the original receipt with you. Check for the item’s specifications if you want to exchange an item. You can purchase a new item and return the item at Burlington stores.

Burlington Return Conditions:

The following are the conditions that your product should meet to return it back to Burlington:

  • Unwashed
  • Unused
  • Unworn
  • Original Packaging
  • Original Receipt

Exceptions of Burlington Return Policy:

The following are the return exceptions at Burlington:

  • Swimwear
  • Breast Pumps and Accessories
  • Fabric sold by the yard
  • Shipping Fee
  • Assembled Merchandise

Methods to Return at Burlington:

You can return your items to Burlington online or by visiting a Burlington Store.

In-Store Returns:

If you want to return your items to Burlington stores, find the nearest store near you by using the Store Locator. Bring the original sales receipt with you. Ensure that the item is in new, unwashed, and unused condition.

The item must be packed in its original packaging. A third-party service provider will verify your return, and after the return process, you will get your refund. The refund will be issued to you in the original form of payment within 3-5 days.


Mail Returns:

You can return your items to Burlington using the mail service. Follow the given steps to make a return by mail:

  • Find the packaging slip that you received along with your ordered item.
  • Select the items on the packaging slip that you wish to return.
  • Mention the details that are required for return including your order number.
  • Drop off your parcel at any USPS location.
  • You will receive your refunds after Burlington deducts the shipping and delivery fees.

What Products is Burlington offering?

The following is the list of products offered by Burlington:

  • Activewear
  • Clothing
  • Handbags
  • Accessories
  • Shoes
  • Home Decor
  • Beauty Products

Burlington Gift Card Policy:

Burlington gives gift cards in physical plastic form as well as eGift Cards. You can use a Burlington gift card at any Burlington store locator. In case your card gets lost or stolen, Burlington will not be responsible for your cards.

Burlington Gift Cards cannot be reloaded and you cannot purchase other gift cards using the card that you have. If you don’t activate your cards, your cards will contain no value. Burlington Gift Cards never expire.


Burlington Return Policy without Receipt:

If you lost your receipt and still want a refund, Burlington hasgot you covered. For non-receipted returns, you must bring your items and your photo ID. You will receive a merchandise credit for the lowest selling price if you return without a receipt.

Burlington Holiday Return Policy:

Generally, you can return your holiday purchases purchased from October 14 until December 6 before January 5, and loyalty members are allowed to make a return until January 20 of the following year. You can go to Burlington’s website to know about the holiday policy when the holiday is approaching.

Burlington Store Timings:

You can find the store hours of Burlington’s store near you by clicking on Store Locator on Burlington’s website. The timing of Burlington’s store varies from area to area.

Customer Service Hours:

You can contact Burlington’s customer service Monday through Friday from 9:00 AM to 6:00 PM EST. you cannot contact customer service on Easter, Thanksgiving & Christmas

Burlington Contact Details:

You can contact Burlington’s customer service by emailing them on their website or by giving them a call at (855) 355-BURL (2875).

Social Media Handles:


If you return your item after 30 days, you will get a refund in merchandise credit.

You can contact Burlington’s customer service at (855) 355-BURL (2875).

Yes, you can return your items without a receipt to Burlington, but you will receive the refund only in the form of a merchandise credit.

It may take 5-14 business days to get your refund from Burlington depending on the form of refund you are about to receive.

You have 30 days to return Burlington’s coat and other outerwear.

Burlington ensures customer satisfaction. If you receive a defective or damaged item, you can contact their customer service, and they will assist you with a replacement or refund.

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