Kohl’s Return Policy 2026 | 90 Days & Easy Returns Guide
Do you need to make a return of your Kohl’s products? No problem! Kohl’s return policy will accept most returns with or without a receipt within 90 days of purchase for non-Kohl’s Card transactions and 120 days of purchase for Kohl’s Card transactions.
If you don’t have a receipt and kohl’s are unable to look up your purchase, you’ll receive a Kohl’s Merchandise Credit for the lowest discounted 13-week sale price. A valid photo ID may be required. Items purchased in a store can only be returned at a store— you can’t return these items via mail.
Return Peried
90 Days
Exchange Time
90 Days
Refund Process
7-10 Days
Shipping FEE
Non-refundable
Details about Kohl’s Returns
| Information | Details |
| Website | Kohl’s |
| Return Period | 90 Days |
| Refund Period | 7-10 Days |
| Refund Method | Original Payment Method |
| Exchange Period | 90 Days |
| Return Mediums | In-Store, by Mail |
| Chat Hours | 24/7 |
| Phone Support | 855-564-5705 |
| Customer Service Hours | Monday-Saturday: 7:00 AM-9:00 PM CT Sunday: 10:00 AM- 8:00 PM CT |
Conditions for Returns
Kohl’s Return Policy for Sephora Items
If you purchase Sephora items through Kohl’s, you can return the items within 30 days of the purchase. The items must be in gently used or new condition. You must bring a receipt with you for a return. Returns of Sephora products without receipts will not be accepted.
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If you purchased the Sephora products through Kohls.com or Kohl’s stores, they can be returned to Kohl’s stores even if they don’t have a Sephora location. You cannot return the Sephora items purchased from Kohl’s to any of Sephora’s stores. Returns of Sephora products must be made at Kohl’s stores only.
Kohl’s Refund Policy
The refunds at Kohl’s will be made to the original payment method. It may take up to 7-10 days after they receive your return to process and issue your refund. The refund time may vary according to your bank.
Exchange Policy
Exchanges are not available by mail, please visit a store for size or color exchanges. Bring your item to any Kohl’s store. The store must have your replacement item in stock to complete an exchange. Kohl’s can’t guarantee that your replacement item will be available. Visit the Customer Service counter to start your exchange. If an exchange can’t be completed, you can still return your item for a refund or merchandise credit (as applicable).
Amazon Returns at Kohl’s
To return your Amazon return at Kohl’s, follow these steps:
Kohl’s Return Policy Exceptions
The following items have Kohl’s return policy exceptions:
Methods to Return Purchases at Kohl’s:
Return In-Store Purchases at Kohl’s
You can return the item purchased from Kohl’s stores to any Kohl’s in-store. Kohl’s does not provide returns for in-store purchases through the mail. You may bring the receipt for faster returns, although a receipt is not necessary to make returns in-store.
If you don’t have the receipt, the store staff will help you locate the original receipt for the purchase. Store credit for the returned items will be refunded to you at the lowest discounted sale price of the last 13 weeks. You will be required to show a valid ID.
Kohl’s Return Policy Online:
You can return eligible online Kohl’s purchases by mail, though items bought in-store must be returned directly to a physical location. Please note that customers are responsible for postage as Kohl’s does not provide prepaid return labels, and any shipping costs or surcharges are non-refundable. Once your return is received, please allow up to 7 to 10 days for processing and the issuance of your refund.
How to return by mail?
Not signed in? You can also start a return by simply entering your Order Number and Email via our Returns Portal here.
Returning Freight items:
To return the freight items, you can follow the instructions on the sign at the bottom of the packing slip. You need to pay arestocking fee of 15%. The shipping cost is non-refundable. However, if you return the defective items, you will not have to pay the stocking fee. You cannot return the freight items through Kohl’s stores.
Call Kohl’s Customer Service at 844-564-5701 to arrange your return.
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Kohl’s Delivery and Shipping Policy
Kohl’s provides Standard free shipping on orders above $49. The shipping is calculated after (if any) coupons are applied before applying the taxes. The following are the shipping and delivery methods used by Kohl’s.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Ground | 3-6 business days |
| One Day Shipping | 1 business days |
| Two Day Shipping | 2 business days |
| APO/FPO Delivery | 5-10 business days |
| AK/HI Delivery | 5-10 business days |
| PO Box Delivery | 5-10 business days |
| Freight Shipping | 7-14 business days |
Kohl’s Return Policy for Gift Card
Kohl’s offers Physical Gift Cards and E-Gift Cards. You can check your Kohl’s Gift Card balance online through their website by entering your Gift Card number and the PIN code and clicking “Check Balance”. The amount on a gift card can be between $10 and $300, depending on the card.
Kohl’s Return Policy without Receipt
You can return your purchased item to Kohl’s with or without a purchase. If you return your item without a receipt, a store credit will be provided based on the lowest discounted sale price of the last 13 weeks for the returned items. You will need to show a valid ID.
Most returns are accepted with or without a receipt. Associates can look up your order using:
Order Cancellation Policy
Once an order is placed on Kohls.com, there is only a very small window of time when they are able to cancel an order. Typically an order can only be canceled within approximately 15 minutes from the time it was placed.
To cancel your orders,
Kohl’s Return Policy for Faulty items
You can return your damaged item at Kohl’s, and you do not have to pay the restocking fee. You can chat with an associate for help or call 855-564-5705.
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Kohl’s Store Timings
To find the store hours of the store near you, you can use the Store Locator given on Kohl’s website.
Kohl’s Customer Service Hours
The customer service hours of Kohl’s are available in the following:
| Day | Customer Service Hours (CT) |
|---|---|
| Monday | 7:00 AM – 9:00 PM |
| Tuesday | 7:00 AM – 9:00 PM |
| Wednesday | 7:00 AM – 9:00 PM |
| Thursday | 7:00 AM – 9:00 PM |
| Friday | 7:00 AM – 9:00 PM |
| Saturday | 7:00 AM – 9:00 PM |
| Sunday | 10:00 AM – 8:00 PM |
Kohl’s Contact Details
You can chat with customer service at the website or contact customer service at 855-564-5705.
Social Media Handles
FAQs
Can I make exchanges at Kohl’s by using mail?
Exchanges are not allowed by mail. You should exchange your products at Kohl’s stores.
What is the standard return period for Kohl’s purchases?
Most items can be returned within 90 days of purchase for non-Kohl’s Card transactions and within 120 days for Kohl’s Card transactions.
Can I return items to Kohl’s without a receipt?
Yes, Kohl’s accepts returns without a receipt. However, you will receive store credit for the item’s lowest discounted sale price over the last 13 weeks, and a valid ID is required.
How long does it take to receive a refund?
It typically takes 7 to 10 days after Kohl’s receives your return for the refund to be processed and issued to the original payment method.
Conclusion
Kohl’s offers a flexible and customer-friendly return policy that accommodates various shopping needs, whether you are returning items in-store or by mail. By understanding the specific time frames—ranging from 30 days for beauty products to 120 days for Kohl’s Card holders—and the requirements for receipts, you can ensure a smooth refund or exchange process.
While the convenience of returning Amazon items and the lack of strict receipt requirements are significant advantages, customers should be mindful of exceptions for electronics and the non-refundable nature of shipping fees. Always keeping your packaging slip and checking the status of your order quickly can help maximize your return options.
