SoftMoc Return Policy

SoftMoc Return Policy 2024 | Easy Refund Solution

Discover the convenience of SoftMoc return policy 75-days. Learn how to return items in-store or online hassle-free. Your go-to guide for stress-free returns.

SoftMoc Return Policy:

Softmoc, a Canadian accessories company, began in 1990 and offers a variety of products including sandals, sneakers, dress shoes, casual boots, and slippers for men, women, and kids. If you’re not satisfied, you can easily return your purchase, but you must be aware of the Softmoc Return Policy.

This post provides an overview of the Softmoc Return Policy. Online purchases at SoftMoc can be returned within 75 days to the retail store or mailed to our return center. In-store Pickup orders can be returned to any store location within 75 days, excluding outlet stores.

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Details of Softmoc Returns:

Information Details 
Website Softmoc 
Return time 75 days
Return medium In Store & Online 
Refund method Original mode of payment
Customer service hours Monday-Friday: 9:00 AM to 7:00 PM EST
Saturday: 9:00 AM to 6:00 PM
Sunday is closed.
SoftMoc Returns

SoftMoc Return Policy Methods:

SoftMoc provides its customers two ways to return your product. They can opt any one of the options according to their ease. You can return your product by visiting the store and via mail. You can return your purchase at the store where you purchased it.

SoftMoc In store Return Policy:

If you have a nearby SoftMoc store, then returning to the store is a fast and easy way to return. You can locate the nearest SoftMoc Store. To make a store return, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. The product must be returned in its original condition. Don’t forget to take proof of purchase along with the product. You can exchange or receive a store credit within 90 days of the purchase date.

SoftMoc Return Policy Online :

Make sure that your product must be in its original condition and eligible to return.  Online orders can be returned via mail.

To request a Return ID number, input your Order Number and Billing Last Name into the return Order tab. The recipient will receive an email with all necessary return information and, if applicable, a free return label. If you’re not eligible for a free Return Label, you can create one for the Courier by following the “Return Address for Canadian Customers” provided. The request is to indicate the Return ID number on the outside of the shoe box, not on the shoe itself.

Return Address for Canadian Customers:

Softmoc Exchange Policy:

Simply return to the store or by mail, if you want to exchange your product. You still have to pay your shipping charges and handlings for mail-in exchanges separately. The amount you paid for the return product will be credited to you for the new purchase. You can exchange your product by visiting the store.

The product must be in its original condition. It is recommended that you go to the store to exchange your product because it is convenient and all the processes are in front of you. The staff will facilitate you to make an exchange for different size, color and style.

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Free Size Exchange

They offer a easy return and repurchase process for customers who love their purchase but need a smaller size. To exchange a size, visit the Order Tracking page, click on the ‘Free Size Change’ button, and select a new size for your item. You can exchange your item at a nearby outlet or choose to return it via courier, which will provide you with a free return label via email. The larger size will be delivered upon receipt, and the original item must comply with our return eligibility policy for size exchange.

SoftMoc Refund Policy:

Refunds are applied to the payment method used for online purchases. Refunds are determined by the amount spent on the item(s) and any additional sales tax incurred during the purchase. The sender requests a period of 3-10 working days for the changes to appear on their statement.

The estimated delivery times are not inclusive of weekends or holidays due to courier operation hours. If a Frequent Purchase credit was used on an initial purchase but not credited, it will not be refunded until the original purchase is refunded. To use the credit, wait for the original item to be returned before placing a new order, as online only price adjustments apply.

SoftMoc Price Adjustment Policy:

SoftMoc provides one-time price adjustments for items reduced within 30 days of purchase, provided they are still available online in the same size and color. The processing of requests for price adjustments after 30 days has not been considered.

Remember that SoftMoc does not adjust prices for promotions with time restrictions, such as winter clearance door-crashers, Boxing Week, Black Friday, Cyber Monday, and other special occasions.

Softmoc Return Policy without a Receipt:

You are allowed to make a return without a receipt but there is an exception. If you have lost the receipt and want to return your online order, you can get Pdf version of the receipt. You need to login to your account and print out the digital receipt which will act as a proof of purchase.

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SoftMoc Return Conditions:

  • The product must be returned within 75 days of purchase, either you may return it in-store or via mail.
  • The product must be returned in its original condition.
  • The product must be undamaged, unworn, unwashed and not have been altered in any way.
  • All the tags must be attached with the products.

SoftMoc Delivery and Shipping Policy:

SoftMoc offers free shipping for eligible orders, with most items shipped to most destinations at no cost. Shipping costs are displayed on the checkout page after providing the shipping address. Shipping charges are per-item and most orders are processed within 24-48 hours, with shipping taking 1 to 4 business days.

In Store Pickup

SoftMoc offers customers the option to send their purchases for easy pickup at any SoftMoc site in Canada for free. If the item is priced below $34.99 or a Clearance Item, reduced shipping is available for $3.99. Simply place your order on and select “In-Store Pickup.” offers free shipping to the store and in-store pickup for items available at the selected pickup location. The $3.99 fee is charged only when the item is unavailable at the chosen location. Order pickup typically occurs 48-72 hours after delivery at the retailer’s location, with longer times for items shipped to distant stores. Weekends or holidays are not included in estimated shipping times due to courier operations hours. offers free shipping for eligible online orders, including free return shipping. To request a return, visit the Order Tracking website or contact SoftMoc Customer Care team.

SoftMoc Contact Details:

Call them at 1 877 763 8662. You can send them an email at [email protected].

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In how many days can I get a refund?

You will receive your refund within 3 to 10 working days.

In how many days can I make a return at SoftMoc?

You have 75 day return window, you can experience hassle free return.

Can I make a return of gift cards?

No, you are not allowed to make a return of gift cards. They cannot be refunded or exchanged.

Can I make a return of worn items at SoftMoc?

No, you cannot make a return of a worn, washed or used product at SoftMoc.

Does SoftMoc offer an exchange Policy?

Yes, SoftMoc offers an exchange policy.


SoftMoc return policy offers customers a hassle-free way to make returns, whether in-store or online. With a generous 75-day return window, the process is designed to be convenient and customer-centric. By adhering to the conditions and guidelines outlined in the policy, shoppers can confidently exchange, receive store credit, or obtain a refund. SoftMoc commitment to customer satisfaction shines through, making the return process a breeze. So, shop with peace of mind, knowing that SoftMoc has your back when it comes to returns.

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