EASY Mark’s Return Policy 2023 | Standard, Sales & Paperless returns procedure

Mark’s Return Policy: Hassle-Free Returns Guaranteed! Satisfaction and Convenience at the Core of Our Customer-Friendly Policy”

What is Mark’s Return policy?

If you are not satisfied with the purchase at Mark. The company will allow you to return your product hassle free. Mark offers a generous return policy that includes:

  • Standard returns
  • Paperless returns
  • Sale return


Additional Info about Mark’s Returns:

Website Mark’s
Return method In-store and online 
Refund period 5 to 7 working days 
Refund medium Original payment method
Mark’s Outdoor Store credit
Contact 1 866 339 1626

Standard returns:

The return will be processed within 24 hours of your return if you make a return to our Home and Clothing stores. You have 14 days to return your product to simply food or outlet Stores. If you purchased from Clothing and Home stores then you will need to return your in-store. If you make a purchase online then you are not allowed to return your product to Simply Food stores. If you purchase from the outlet store, you are only eligible to make your return at outlet stores.

Mark's Returns

Paperless Return:

If you wish to return your product by paperless return method then you need to visit our carrier partner websites as a guest. To initiate your paperless return you will need your order number, there is no need to attach any additional document. Paperless return process allows the customers to receive free and fast returns. All the required information is in the code/label generated.

Sale Return:

Mark offers a user friendly return policy. If you purchase during the sale, then you do not need to worry about returning your product if you are not happy with the purchase. Mark allows its customers to return sales within 1 to 4 working of purchase. You can return your product via mail or by visiting the store.

What is Mark’s Return Policy Method?

If you are not happy with the purchase then you need to contact Marks Support department by sending an email. They will ask you to provide the order number and the products which you want to return.

They will be happy to help you and accept your return. Marks love customer’s feedback. If you are eligible to make a return, Marks will send you a confirmation email that includes instructions which help you to make a return.


Steps to make a return:

To initiate a return they will ask you to return authorization (RA) number. If you failed to submit an RA number then Marks will reject your return. You need to send your order number and tell them a valid reason why you want to return your product then you will receive your RA number. You may return your product within 14 days of delivery.

What is the Marks exchange policy?

Marks does not offer you exchange policy, if you place a second order at Mark, then you will get the correct size or color. Customers will have to follow the Marks return policy if they want to exchange the product. Mail the item back to the Marks store, wait until your product is confirmed by Marks and you get a confirmation email.

It suggests that first you mail the item back and then place a new order. You have 30 days to return your product. Shipping fee and other handling charges will be deducted from the customer’s account.

What is Marks Refund policy?

If you are not happy with the purchase you that made at Marks, you can get your refund. The return item must be in its original condition, it should be undamaged, unworn and unused. Your refund will be issued in the form of original payment method and Mark’s outdoor Store credit including Additional $5 Marks Outdoor Store credit.

Shipping fee and other handling charges are non- refundable. Your refund will be issued within 5 to 7 working days after approval. Marks Outdoor store credit will be refunded immediately after your product is approved by the company manager.

What is the Marks Boot Guarantee?

If you have any manufacturer fault in boots within 100 days of purchase or delivery, Marks offer you to replace your product with the correct one, don’t forget to take the original receipt with the product. Exchanges or refunds will not be available after 100 days.


Mark’s return policy condition:

  • The product must be returned in its original condition.
  • In case of online return, shipping fees are non-refundable.
  • Shipping carrier is determined by Marks Commercial.
  • You have 30 days to make a return at Marks.
  • Products must be undamaged, unwashed and unused.

What is Mark’s return policy for faulty products?

If you received a damaged or defective product from the company then you need to contact the customer support department as soon as possible. Inform them about the defective product and send them clear pictures of any damage. If the product has been worn, damaged or altered by you then return will not be accepted.

Mark’s return policy Exceptions:

  • The product must be returned in its original box.
  • Fully priced items are eligible for return.
  • All jewelry must be in its original condition, if it is worn then Marks will not accept your return.
  • Without an RA number your return will not be accepted at Marks.
  • Damaged or used products cannot be returned to Marks.

Marks return policy after 35 days:

You can return your product after 35 days but the product must be in its original condition along with all the tags. Your refund will be credited back to the lowest selling price of the product if you make a return after 35 days.

What is Mark’s holiday return policy?

If you made a purchase between 1st October and 31st December, Marks allows you to return your product until 31st January.

Mark’s Store timings:

DayStore Hours
Sunday10:00 AM to 6:00 PM
Monday10:00 AM to 6:00 PM
Tuesday9:00 AM to 8:00 PM
Wednesday9:00 AM to 8:00 PM
Thursday9:00 AM to 8:00 PM
Friday9:00 AM to 8:00 PM
Saturday9:00 AM to 6:00 PM

Marks contact details:

Customers can call us by dialing +1 866 339 1626. You can send us an email at [email protected]. For more queries you can visit our website.

Marks customer service hours:

DayCustomer Service Hours (EST)
Monday8:00 AM to 9:00 PM
Tuesday8:00 AM to 9:00 PM
Wednesday8:00 AM to 9:00 PM
Thursday8:00 AM to 9:00 PM
Friday8:00 AM to 9:00 PM
Saturday9:00 AM to 5:00 PM
Sunday9:00 AM to 5:00 PM

Social Media Handles:


Marks standard return policy is 35 days. You must return your product within 35 days of purchase and delivery. The product must be returned in its original condition.

You may receive your refund within 5 to 7 business days. Refunds will be issued in the form of the original payment method.

No, you cannot return of used products according to Mark’s Return Policy. The product must be returned in its resalable condition and unused.

No, you are not allowed to make a return without a receipt to Marks. You need to show proof of purchase to make a return.

No, marks does not offer an exchange policy. If you want to exchange your product first you need to return the product and then place a new order.

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