Timberland Return Policy

Timberland Return Policy 2024 | 60 Days Easy Return Window

Timberland Return Policy: Empowering Returns, Empowering Journeys”

If you are not satisfied with your purchase from Timberland, you can return back by following the easy return policy. Timberland gives its customers a 60 days return window to return the item. The return can be made in-store and online as well.

The refunds will be made in the original payment form. The items must be unused and in their original packaging. The items must contain all the necessary paperwork and accessories. 

Details about Timberland Returns

Information Details
Website Ttimberland
Return time 60 days
Return medium In- Store & Online
Exchange method In- Store
Refund method Original mode of payment
Contact 1 888 802 9947
Timberland Return Policy
Timberland Returns

Timberland Refund Policy

You have a 60 days return window to return your items to get a full refund. The refunds are credited in the original form of payment. If you return your items without a receipt or any valid proof of purchase, the refunds will be issued in in-store credit for the item’s actual price.

After you have returned your order, Timberland will do the processing at the warehouse to inspect the item. Remember that your shipment may take 1 to 4 weeks to reach the company, and the refund process starts after receiving the product. The refund will be credited to your card within 6 to 10 days.

  • A cash Refund will be issued for cash purchases.
  • The refunds made for debit card purchases will be in the original form of payment. If that doesn’t work, you will receive a merchandise credit check.
  • The refunds made for credit card purchases will be in the original form of payment. If that doesn’t work, you will receive a merchandise credit check.

Methods to Return at Timberland:

Timberland provides two ways by which customers can return items back, i.e., online and in-store. However, the products which you purchased from their website can be returned in store as well as via mail but you are not allowed to make a return of store purchase by mail.

In-store Returns

You have 60 days to return your products back to Timberland. You can go to any of the Timberland stores to return your items. Please make sure to bring the original sales receipt or the order confirmation email along with your items to return. Go to the desk service at the entrance of the store.

Online purchases from Timberland can also be returned to Timberland stores. Returning to the Timberland store is more convenient than returning by mail. The product must be returned in its resalable condition.

Online Returns:

Follow the written steps to start your return at Timberland:

  • You need to fill out the return form which came from the company at the time of delivery. You will have to provide a reason why you want to return and mention the quantity of every item that you are returning.
  • If you don’t have the pre-paid return shipping label you can get it from here. 
  • Pack the product in a safe box so that nothing happens to the product in the transit. Try to return your package in its original box. You also have to include packing slip with it.
  • Affix the return label on the top of the package.
  • Drop off your package to the nearest post office for its delivery. There is no need for postage if you are returning your purchase from the US.
  •  As you are returning your product via mail then it might take two billing cycles to issue your refund. There is a more chance of accepting your return if you make a return with complete documentation.
Timberland Return Policy

Timberland Return Policy without Receipt

If you don’t have a receipt for your purchases made by check or credit card, you can print it by contacting the customer service desk at any Timberland store. You can also print it online for the check and credit card.

In-store credit will be issued for your items that are on order. No refunds will be made without a receipt. A valid government-issued ID will be required for all no-receipt returns.

Timberland Exchange Policy:

If you want to exchange your product you need to visit the Timberland store. Timberland does not offer direct exchange via mail. If you want to exchange the product, you just need to bring the product along with the tags, original packaging, receipt, packaging or your order confirmation email.

If you don’t have a receipt they will offer you store credit or you are allowed to make an exchange. But if you can’t make an exchange at the store, you need to mail back the product for full refund then place a new order.

Timberland Return Policy Exceptions:

  • As gift cards are marked as final sale items after purchase, you are not allowed to make a return of gift card.
  • Customized products cannot be returned to Timberland.
  • If you make a purchase at the store then you must return it at the store, it will not be accepted via mail.
  • The items must be returned unused, unworn and undamaged. All the tags must be attached with the return product.

Timberland Order Cancellation Policy

You can inform the Online Customer Service Representatives that you want to cancel your order. It may be possible that your order has already started to process, and it cannot be canceled. If you cannot cancel your order, you can use the return methods to send back your items and receive a return or refund for them. You can read the return methods given above in this article.

How to Return Faulty Items at Timberland?

If you receive a faulty, damaged, or defective item from Timberland, you can contact the Online Customer Service Representatives as soon as possible after receiving it. The team will assist you in returning the faulty item and giving you a refund or exchange for it.

Timberland Store Hours:

The store hours of timberland in the UK are 10:00 AM to 7:00 PM from Monday to Friday. On Saturday, the store hours are 9:30 AM to 6:00 PM. Sunday timings are 11:00 AM to 5:00 PM.

Contact Details:

Give a call at 1 888 802 9947. Send an email at [email protected]. Live Chat @24/7.

Timberland Customer Service hours:

The customer service hours are 7:00 AM to 6:00 PM CST from Monday to Friday. On Saturday The customer representative team is available from 8:30 AM to 5:00 PM CST. Sunday is closed.

Social Media Handles


When will I receive my refund at Timberland?

You will receive your refunds in 6-10 business days. Refunds will be issued in the form of original payment method or store credit.

Can I return my items without a receipt at Timberland?

As per Timberland return policy, No refunds in the original payment method at Timberland will be made at Timberland if you make a return without a receipt.

Can I return an item I purchased online to a Timberland store?

Yes, you can return your online purchase to the Timberland store.

What is Timberland’s return policy?

According to Timberland Return policy if you are not satisfied with the purchase you are allowed to make a return within 60 days of purchase. You can return your product via an online method. The product must be returned in its original condition.

Does Timberland offer waterproof shoes?

Yes, timberland offers waterproof shoes.

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *