Cettire Returns 2024 | How to Refund After 14 Days?
Cettire offers a 14 days return window to their unsatisfied customer for any reason. But make sure that your product must be returned in its original condition. Returns must be made within 14 days of delivery.
Return Peried
14 Days
Exchange Time
14 Days
Refund Peried
14 Days
Shipping Time
3-7 Days
All the tags must be intact with the product at the time of the return. Returns will cost USD 25 per item, and duties, taxes, and shipping fees will not be refunded.
Details of Cettire Return Policy
| Information | Details |
| Website | https://www.cettire.com/ |
| Return time | 14 days |
| Refund mode | Original payment mode |
| Exchange | NA |
| Contact | +6 138 391 3081 |
What is Cettire Return policy after 14 days?
You have 14 days to return your purchase, if you return the product after 14 days then items received after this period are accepted at Cettire’s discretion. If you want to get a refund in the form of the original payment by the company then it is a must to return the product within 14 days of the purchase.
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What are conditions for Cettire Returns?
How to return a Cettire Product?
Once you receive your item, you can initiate a Cettire returns by following these steps:
What is Cettire Refund Policy?
Once the item is received, they will start your refund process. All Cettire returns will pass through their inspection process and then they verified your refund. If you are eligible to get a refund you will get a confirmation.
Refunds will be issued within 10 working days in the form of the original payment method you used initially. Refunds are typically processed within 10 business days, though some banks may take longer and Cettire has no control over this process. You will get the refund of the only current selling price of the product. You will not get a refund of taxes, shipping fee and other handling charges. If you need more assistance, contact the customer service department.
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Can I Cancel Order at Cettire?
They understand that customers may need to cancel their orders at times. Orders can be canceled within 24 hours of placement, but requests for cancellations that have been prepared for shipment will not be accepted. If you cancel your order after 24 hours, then the cancellation fee of USD 25 is applicable. After confirming your cancellation, they will refund your original payment method.
What is Cettire Exchange Policy?
Unfortunately, Cettire does not offer an exchange. If, for whatever reason, you are not satisfied with their purchase then we recommend, first return your product for a refund and then place a new order. Once your order has been confirmed you are eligible to exchange your product with the desired one. For more queries, contact the customer service department.
How does Cettire Delivery and shipping policy work?
They currently ship to various countries including Australia, the US, UK, Canada, Japan, New Zealand, Singapore, South Korea, Hong Kong, China, Indonesia, Philippines, Macau, Taiwan, Thailand, Saudi Arabia, UAE, Qatar, Mexico, Argentina, Colombia, Peru, and various European Union countries, with orders expected to arrive within 3-7 business days.
Shipping times are based on collection time and are indicative only. Cettire cannot be held responsible for circumstances beyond its control, such as customs delays or payment approval issues.
Cettire cannot deliver to PO Box addresses due to couriers requiring signatures for confirmation. If a shipment is refused or not returned after delivery, the customer is responsible for original shipping charges, import fees, and the cost of returning the package to Cettire, which will be deducted from their merchandise refund.
Orders are shipped using our preferred express couriers, DHL, Fedex and Startrack Express.
How to Return Faulty Items at Cettire?
Cettire always prioritises customer satisfaction. If by mistake you receive a wrong or defective product from the cettire. You should contact their customer service department as soon as possible. You have to provide the necessary details like order number, email address and the image of the defective item. They will arrange a pickup or the return shipping charges will be borne by the company.
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What is Cettire Gift Card Policy?
The Cettire online gift voucher is exclusively available on Cettire.com. You cannot exchange the voucher for the cash or it cannot be exchanged. The voucher must be used fully when making payment. Unused vouchers will be waived and non-refundable, and cannot be used for multiple transactions at Cettire. Cettire is not liable for the loss of the voucher.
How to contact Cettire Customer Service?
The provided contact information includes phone numbers and emails, with the general info being +6 138 391 3081. Send them an email at [email protected].
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FAQs
What is the Cettire Return policy?
Cettire has a straightforward return policy. Cettire provides 14 days to return your purchase. The product must be returned in its original condition and must be according to their return policy terms and condition.
When will I receive my refund?
Your refund will be issued within 10 working days in the form of the original payment method you used initially.
Does Cettire offer an exchange policy?
No, cettire does not offer an exchange policy. If you want to exchange the product, return your product for a refund and then place a new order.
How can I cancel my order?
The order cancellation process is:
• Visit the “My Orders” page.
• Find desired order and view details.
• Click the “Cancel item(s)” button.
• Follow prompts to cancel order.
Does Cettire offer free shipping?
Orders over USD 250 are free of charge, while orders under USD 250 are subject to a nominal shipping fee.
