Sunglass Hut Return Policy

Sunglass Hut Return Policy 2024 [Authentic] | Best Guide & Process

Sunglass Hut return policy ensures worry-free shopping. If not satisfied with your purchase, return it hassle-free for a full refund or exchange.

Sunglass Hut Return Policy:

To make sure that customers are satisfied with their purchase, the company covers return on all products within 30 days of purchase. If you are not thrilled with your purchase and when you feel that they won’t fit you, all you need is to return the item with proof of purchase. The sunglass hut return policy considers receipt, order confirmation or email and packing slip as a proof of purchase.

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Details about Sunglass Hut Returns:

Information Details 
Website Sunglass Hut
Return Period30 days
Refund methodOriginal form of payment
Return ModeIn-store
Contact Number1-800-786-4527
Email [email protected]

Return Methods:

There are two specific methods you can return to Sunglass Hut.

  • Online return
  • In-store return

In-store Return:

You can return both online and store orders at your nearby Sunglass Hut store. Bring your item back to the store with proof of purchase, all accompanying accessories and item pack in its original box, store executives will be happy to help. Also, you will need to call the specific store for return if you made a purchase from their store located within airport.

Sunglass Hut Returns

Online Return Policy:

You can only return online purchases by store, Sunglass Hut return policy offers its customers with Free UPS return shipping. You can mail your purchase back to their store with no additional cost.

  • Follow given steps to mail the items back.
  • Go to their website page
  • Contact the customer care and ask a representative to create a return label so that you can mail that product you wish to return.
  • Follow given steps on the portal to complete authorization.
  • Pack the item in its original packaging along with all documentations, original receipt, return label and all accessories.
  • Ensure secure packaging so that the product does not get damaged while shipping.
  • Include your order number, telephone number, name, email and address.
  • Mail your product, to mail for free you can either choose a Free UPS pickup service or drop your package to their store.

In Australia via Online

If you’re shopping online in Australia and need to return something, you’re in luck! Australia Purchases offers free shipping through Australia Post for returns to their warehouse within 30 days of purchase. You can also return your purchase in-store for free with proof of purchase and original packaging.

International Purchase

However, if you’re returning international purchases, you’ll need to do so in the country of purchase with proof of purchase and in “as new” and undamaged condition with the original packaging. “Proof of purchase” refers to a store receipt or shipping confirmation email to a Sunglass Hut retail store within 30 days of purchase. Just be aware that if you’ve damaged the sunglasses in any way, the return policy won’t apply.

Engraved and customized products can’t be returned due to a change of mind, but if a product is faulty or defective, contact their Customer Care team for further instructions. Unfortunately, customized and engraved purchases can’t be returned in-store.

Refunds will be issued in the same form as your original payment method, and it may take up to 5 business days for the credit to appear on your billing statement, depending on your card provider.

Sunglass Hut Refund Policy:

After receiving your product, Sunglass Hut initiates your refund process. It will take up to 5 business days to process for the credit amount to reflect back to the in your account. If you used a gift card to make a purchase, they will email you a new gift card of the equal amount you used during purchase. Refunds will be issued in the same form of the original method you used initially.

Sunglass Hut Exchange Policy:

Sunglass hut does not have any exchange policy but in some cases it may allow you to replace your glasses. You will be charged some cost to replace your product. The replacement discount the company provides you is 50% of the original price that you paid for the purchase. You will get a 75% discount on your purchase if you made a purchase with the credit card of the company.

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Sunglass Hut Returns for Gift Cards:

In case of a purchase made with a gift card that product needs to be returned by mail. To issue your refund, you will need to contact our customer service team to confirm your ship-to-address so they can reissue your refund that will be expressly posted to you.

You will receive an email confirmation when they authorize the refund of the items. Purchases made with a gift card cannot be returned to the store. If you used a gift card to make a purchase, they will email you a new gift card of the equal amount you used during purchase.

Exceptions of Sunglass Hut Return Policy:

  • Customized products cannot be returned.
  • No refunds will be given for purchases of gift cards.
  • Engraved sunglasses are final sale items and are not eligible for return.
  • You may use the replacement policy only once within 12 months from the purchase date.
  • No defects in original packaging.

Sunglass Hut Return Policy without Receipt:

If you don’t have the original receipt, you won’t get a refund but the company will offer you product exchange and store credit. It will match the price of the product that you are returning if you opt for the store credit option. The company issues a store credit based on the current selling price of the item.

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Delivery and Shipping Policy:

At sunglasshut, they provide free 2-day shipping on every order. Sunglass Hut offers a variety of shipping methods so that customers receive their order in an easy and quick way. And the best thing is that shipping is always free. We will send you an email confirmation that includes the carrier’s details and tracking order as soon as your order is shipped. 

Sunglass Hut Store Timings:

Sunglass hut store timings are as follows:

DayStore Timings
Monday10:30 AM – 9:30 PM
Tuesday10:30 AM – 9:30 PM
Wednesday10:30 AM – 9:30 PM
Thursday10:30 AM – 9:30 PM
Friday10:30 AM – 9:30 PM
Saturday10:30 AM – 9:30 PM
Sunday10:30 AM – 9:30 PM

Sunglass Hut Contact Details:

Contact sunglass hut by phone, fax, email or mail for any query.

Customer Service Hours:

To find all information or get in touch, you need to contact our customer service team. Send an email and they will get back to you within 24 hours. Customer Support office is available in following hours.

DayCustomer Support Hours (EST)
Monday8:30 AM – 5:30 PM
Tuesday8:30 AM – 5:30 PM
Wednesday8:30 AM – 5:30 PM
Thursday8:30 AM – 5:30 PM
Friday8:30 AM – 5:30 PM
Saturday9:00 AM – 5:30 PM

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Yes, you can return your Sunglass Hut purchase from an airport store but you have to contact the same airport from where you bought it.

Yes, original receipt or proof of purchase is necessary to make a return. But if you have lost the receipt you may not get the refund, they’ll give you the store credit.

  • PayPal
  • Visa
  • Master card
  • Discover
  • Apple Pay

It takes about 5 business days to get a refund. It may also depend on the bank you provide.

You have 30 days to make a return at Sunglass Hut. You can make a return in-store or online.

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