Sunglass Hut Return Policy 2024 [Authentic] | Best Guide & Process
Sunglass Hut return policy ensures worry-free shopping. If not satisfied with your purchase, return it hassle-free for a full refund or exchange.
Sunglass Hut Return Policy:
To make sure that customers are satisfied with their purchase, the company covers return on all products within 30 days of purchase. If you are not thrilled with your purchase and when you feel that they won’t fit you, all you need is to return the item with proof of purchase. The sunglass hut return policy considers receipt, order confirmation or email and packing slip as a proof of purchase.
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Details about Sunglass Hut Returns:
| Information | Details |
| Website | Sunglass Hut |
| Return Period | 30 days |
| Refund method | Original form of payment |
| Return Mode | In-store Online |
| Contact Number | 1-800-786-4527 |
| [email protected] |
Return Methods:
There are two specific methods you can return to Sunglass Hut.
In-store Return:
You can return both online and store orders at your nearby Sunglass Hut store. Bring your item back to the store with proof of purchase, all accompanying accessories and item pack in its original box, store executives will be happy to help. Also, you will need to call the specific store for return if you made a purchase from their store located within airport.
Online Return Policy:
You can only return online purchases by store, Sunglass Hut return policy offers its customers with Free UPS return shipping. You can mail your purchase back to their store with no additional cost.
In Australia via Online
If you’re shopping online in Australia and need to return something, you’re in luck! Australia Purchases offers free shipping through Australia Post for returns to their warehouse within 30 days of purchase. You can also return your purchase in-store for free with proof of purchase and original packaging.
International Purchase
However, if you’re returning international purchases, you’ll need to do so in the country of purchase with proof of purchase and in “as new” and undamaged condition with the original packaging. “Proof of purchase” refers to a store receipt or shipping confirmation email to a Sunglass Hut retail store within 30 days of purchase. Just be aware that if you’ve damaged the sunglasses in any way, the return policy won’t apply.
Engraved and customized products can’t be returned due to a change of mind, but if a product is faulty or defective, contact their Customer Care team for further instructions. Unfortunately, customized and engraved purchases can’t be returned in-store.
Refunds will be issued in the same form as your original payment method, and it may take up to 5 business days for the credit to appear on your billing statement, depending on your card provider.
Sunglass Hut Refund Policy:
After receiving your product, Sunglass Hut initiates your refund process. It will take up to 5 business days to process for the credit amount to reflect back to the in your account. If you used a gift card to make a purchase, they will email you a new gift card of the equal amount you used during purchase. Refunds will be issued in the same form of the original method you used initially.
Sunglass Hut Exchange Policy:
Sunglass hut does not have any exchange policy but in some cases it may allow you to replace your glasses. You will be charged some cost to replace your product. The replacement discount the company provides you is 50% of the original price that you paid for the purchase. You will get a 75% discount on your purchase if you made a purchase with the credit card of the company.
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Sunglass Hut Returns for Gift Cards:
In case of a purchase made with a gift card that product needs to be returned by mail. To issue your refund, you will need to contact our customer service team to confirm your ship-to-address so they can reissue your refund that will be expressly posted to you.
You will receive an email confirmation when they authorize the refund of the items. Purchases made with a gift card cannot be returned to the store. If you used a gift card to make a purchase, they will email you a new gift card of the equal amount you used during purchase.
Exceptions of Sunglass Hut Return Policy:
Sunglass Hut Return Policy without Receipt:
If you don’t have the original receipt, you won’t get a refund but the company will offer you product exchange and store credit. It will match the price of the product that you are returning if you opt for the store credit option. The company issues a store credit based on the current selling price of the item.
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Delivery and Shipping Policy:
At sunglasshut, they provide free 2-day shipping on every order. Sunglass Hut offers a variety of shipping methods so that customers receive their order in an easy and quick way. And the best thing is that shipping is always free. We will send you an email confirmation that includes the carrier’s details and tracking order as soon as your order is shipped.
Sunglass Hut Store Timings:
Sunglass hut store timings are as follows:
| Day | Store Timings |
|---|---|
| Monday | 10:30 AM – 9:30 PM |
| Tuesday | 10:30 AM – 9:30 PM |
| Wednesday | 10:30 AM – 9:30 PM |
| Thursday | 10:30 AM – 9:30 PM |
| Friday | 10:30 AM – 9:30 PM |
| Saturday | 10:30 AM – 9:30 PM |
| Sunday | 10:30 AM – 9:30 PM |
Sunglass Hut Contact Details:
Contact sunglass hut by phone, fax, email or mail for any query.
Customer Service Hours:
To find all information or get in touch, you need to contact our customer service team. Send an email and they will get back to you within 24 hours. Customer Support office is available in following hours.
| Day | Customer Support Hours (EST) |
|---|---|
| Monday | 8:30 AM – 5:30 PM |
| Tuesday | 8:30 AM – 5:30 PM |
| Wednesday | 8:30 AM – 5:30 PM |
| Thursday | 8:30 AM – 5:30 PM |
| Friday | 8:30 AM – 5:30 PM |
| Saturday | 9:00 AM – 5:30 PM |
