Zappos Return Policy

Zappos Return Policy 2023 | Your Ultimate Guide to 365-Day Freedom

Explore Zappos return policy 365-days and discover the ultimate guide to hassle-free returns and exchanges. Maximize your shopping experience with confidence.

What is Zappos Return Policy?

Sometimes, we are dissatisfied with the online purchase.  Zappos offers a free 365-day return and exchange policy for all eligible products. Return items must be unworn, with product tags in place, including security tags, if applicable. To be eligible for a refund or exchange, items must be returned in their original packaging. This text provides a comprehensive guide on how to efficiently return or exchange a purchase.

Additional Information about Zappos Return Policy:

Information Details
Return time 365 days 
Return medium Online 
Exchange 14 days 
Refund method Original form of payment 
Contact 1-800-927-7898
Zappos Return Policy

What is Zappos Return Policy?

Zappos allows customers to return their items within 365 days of purchase if they are not satisfied with the product or its quality. The official Zappos website is the platform where users can request a return. The Zappos return policy outlines the points that must be followed when returning a product.

  • To initiate a return, you must print a pre-paid label.
  • Log in to the My Accounts section on the Zappos website.
  • To proceed, log in to your account and locate the order number.
  • Choose the items you wish to return.
  • Click on the ‘Return Checked Items’ option.
  • Choose the refund method and the reason for the return.
  • The prompt will prompt you to specify your preferred method of receiving your return label.
  • Choose the most suitable option, such as printing, as it is the most convenient option. The label can be sent to you via email or mailed to your address.
  • Create a label and attach it to the shipping package you plan to return.
  • Ensure to cover any previous labels.
  • Discover the nearest UPS shipping location and arrange to deliver the package there.

Ensure that your products are packed securely to prevent damage during shipping. It is imperative to ensure that all product parts that were initially packaged in the original box are properly packed. To ship shoes, it is necessary to include the shoe box within a shipping box. Avoid using the shoe box as a shipping box.

To avoid confusion when returning multiple items that won’t fit in one shipping box, print out different shipping labels for each box. To return multiple products in one box, attach one label outside the box and include the others inside.

What is Zappos Exchange Policy?

Zappos’s return policy allows customers to exchange their items within 14 days if they are not satisfied with the product or do not like it. The company offers an exchange option for customers, rather than requiring them to return an item for a refund. The following points should be followed when exchanging a product.

The product to be exchanged must be in its original condition and unworn.

The original attachments, such as tags, should remain unchanged during the exchange process.

Please provide your shipping slip, order details, and sale receipt along with the exchanging product.

If an item is returned within 14 days, the money will be deducted from the payment source or default method, but the refund will be in the form of a gift card or through the chosen payment method.

Zappos’s exchange policy permits one item exchange at a time, requiring a few hours for subsequent requests.

Zappos Refund Policy:

After returning products, customers should wait for confirmation calls or emails from Zappos customer care. The refund procedure should be understood in several key points.

Zappos’ refund process typically takes 5-10 business days. The refund will be processed using the original payment method.

The refund may take an additional 2-10 business days to appear in your bank account. The refund will be initiated once the product is verified.

The Zappos return policy does not cover refunds for shipping charges. You will receive a confirmation call regarding the refund.

The gift card will be refunded within 2-7 business days in the form of a new gift card.

What is Zappos Return Policy condition?

  • The item is unworn, unused, and with all tags intact, and it was purchased within 365 days of its purchase.
  • The shoes are unworn and unused, with their original tags and box.
  • Sale items are unworn, unused, and in their original packaging. Some items may not be eligible for return.
  • Runlimited shoes are available for wear and use, and can be returned within 30 days of purchase.

 Zappos Returns Policy Faulty items:

You can contact Zappos customer service if you want to return a faulty, damaged, or defective item. To initiate an online return for a defective or incorrect item, please contact the customer care team at 1-800-927-7671 immediately. Include the following information: original order number, shipping address, image evidence of the damaged or defective items, P.O. number, and description of how the product fits. The customer service team will try to respond to you as soon as they can.

What is Zappos Order cancellation policy?

To cancel items from an order or a full order on, follow these steps:

1. Log in to your account and click on the order number you want to cancel.

2. Check all items you wish to cancel and click on the Cancel Checked Items button.

3. Select the reason for cancellation from the drop-down menu and click the Submit Cancellation button.

4. If your item(s) were successfully cancelled, the screen will say “Thanks! Your cancellation request has been successfully processed!”

Some changes can be made to an order without the need to cancel. Contact the Zappos Customer Loyalty Team at 1-800-927-7671 for assistance.

Note that some orders may be shipped quickly after placement, so it may not always be possible to cancel or make changes.

Zappos Contact Details:

Zappos provides customers with various customer service options, including calling the designated phone number at 1-800-927-7898, which is available weekdays, or sending a text message if the number is unavailable. These contact options cater to various Zappos services and ensure that customers receive exclusive service when convenient. To start texting, customers can message CHAT to a different Zappos contact number.

The Zappos customer service team can be reached at [email protected] for any inquiries or assistance.

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In how many days can I make a return to Zappos?

You have 365 days to make a return at Zappos. The product must be in its original condition along with a receipt. 

How to return products to Zappos?

Zappos provides you two ways to return your product either you can visit the store or via mail. We have explained both methods above in detail for you.

What are the non-returnable products at Zappos?

There are following certain items that are non-returnable to Zappos:
1. Drones that have been used.
2. Any product that is damaged by you.
3. Custom order products.

Can I return without a receipt to Zappos?

If you have lost the receipt then you have to show valid id proof issued by the government to make a return at Zappos. They will offer you a refund in the form of store credit.

Can I make a return after 365 days to Zappos?

Yes, you can make a return after 365 days to Zappos but there are some limitations. Your refund will be issued in the form of store credit.


Zappos generous 365-day returns policy offers customers the freedom and flexibility they need when shopping online. This policy allows for stress-free returns and exchanges, ensuring your satisfaction with every purchase. With our comprehensive guide, you can make the most of this return policy, and shop with confidence, knowing that Zappos has you covered.

Enjoy your shopping journey, knowing that you have the freedom to make returns or exchanges whenever necessary, and explore the wide range of products that Zappos has to offer. Happy shopping!

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