Birdy Grey Return Policy

Birdy Grey Return Policy 2024 | FREE Exchanges & More

Birdy Grey return policy allows eligible products to be returned within 45 business days of purchase. The product must be returned in its original condition along with the receipt. The item includes a $7 non-dress item return fee, $10 return fee at a returns bar, and an additional $3 processing fee for items returned via email, and shipping fees are non-refundable. Exchanges are free. International orders, excluding those to Canada, are final sales and cannot be returned or exchanged.

Details of Birdy Grey Returns

Information Details 
WebsiteBirdy Grey 
Return time45 days
Return medium In Store & Online
Refund modeOriginal payment method
Customer Service hoursMONDAY – FRIDAY 9:00 AM – 9:00 PM EST

Birdy Grey Return Policy Condition

  • The product must be eligible for return, including bridesmaid dresses, bow tie, neck tie, and shoes, while other items and personalized items are final sale.
  • The item must be returned from an order within the United States, as international orders are not eligible for exchange or return.
  • The product must be returned in its original condition along with all the tags.
  • The product must be unused, undamaged and unwashed.
Birdy Grey Returns

Birdy Grey Return Method

The following steps are provided for returning a Birdy Grey product.

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Birdy Grey Online Returns

  • Birdy Grey Return Center offers a simple return process, provided you have your Zip Code and Order ID Number.
  • To receive a refund or eGift Card, simply return the product and its return QR code, and they will handle the shipping.
  • Complete the return form given on the Birdy Grey website. Make sure to remember your order number, and email address you used to place the order.
  • It may take some extra time to process your return if it was shipped from multiple locations.
  • They kindly request a one-week processing time for mail returns or exchanges once they are received.
  • Print the return shipping label and don’t forget to attach the return label on the top of the package.
  • Drop off your package at FedEx or USPS location. 

Birdy Grey Refund Policy

The Happy Returns website charges a $10 restocking fee per dress for U.S. returns, $13 for mail returns, and $5 for non-dress returns. Shipping fees are non-refundable, and all restocking fees will be deducted from the final refund. After receiving your order, they will inspect your return and then verify whether you are eligible for a refund or not.

Once your refund process is completed then you will get a confirmation email. Your refund will be issued within 7 to 10 business days in the form of the original payment method you used initially.

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Birdy Grey Return Policy For Faulty items

If you receive an incorrect item, kindly use their Customer Care form to inform them promptly. Kindly provide your order number and they will do their best to locate the package upon its arrival at the warehouse. Remember that they cannot be held responsible for items purchased from another brand sent in error.

Birdy Grey Order Cancellation Policy

You can cancel your order up to one hour after it’s placed through the order confirmation page or in your order history. If you are unable to cancel your order within the first 1 hour, you can always return it.

Birdy Grey Exchange Policy

If your order has been delivered within 45 days, you can initiate an exchange by visiting their Return & Exchange page and clicking “Start My Exchange”. make sure that your product must be in its original condition as you have received. Birdy Grey exchange policy terms are like their return policy. For more queries, contact the customer service department.

Birdy Grey Gift Card Policy

eGifts Cards created as part of an exchange can be disabled, allowing for refunds of the original payment form, but only within 90 days of the original purchase date. Orders made using an eGift Card will be refunded back to the card used for the purchase. If you have lost or stolen the gift card then they are not responsible to redeem your cash or refund. 

Birdy Grey Delivery and Shipping Policy

Shipping rates for in-stock items, made-to-order items, and preorder items vary based on the items in your cart, shipping speed, and destination. 

Standard shipping takes 5-12 business days, while expedited shipping takes 3-4 business days and priority shipping takes 2-3 business days. Personalized items require an additional 3-5 days. Made-to-order items take up to 8 weeks from the order date, with US Rush shipping arriving one week faster than standard shipping. Dress exchanges are free, but it will take an additional 8 weeks to make and ship your new order.

Preorder items arrive by the date stated on the product page, and US Rush shipping arrives by the expedited shipping date. Exchanges for pre-order or made-to-order dresses may take up to eight weeks, so allow plenty of time to receive and alter your dress before the wedding. You can also exchange any dress for one from our ready-to-ship collection if you’re in a time crunch.

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Birdy Grey Contact Details

Contact them via email, form, phone, or text at [email protected], 323-538-0608, or call them at 323-538-0608 for prompt responses within business hours.

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The company requires a receipt for returned items, which is often digital and easily retrievable due to online purchases of Birdy Grey products. There are more chances that your return will be denied without a receipt.

Yes, The company offers a return policy for products without damage, such as stains or tears, after a try-on, as it values the satisfaction of the customer’s dress fit as a key value.

Birdy Grey typically offers refunds within 3-10 days, depending on the processing of the item returned, and may vary depending on the individual customer’s banking accounts.

Birdy Grey does not offer free returns, including shipping fees and a $11 restocking fee for returns, but they do allow free exchanges. However, they do not refund shipping fees from initial purchases.

The Birdy Grey return policy is strict, excluding products not from national sales, not eligible for return, or returned after 45 days after the initial purchase date.

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