Azazie Returns Policy

Azazie Return Policy | Easy 30-Day Returns on Standard Items

Shopping online can sometimes feel overwhelming, especially when you’re unsure about returns. Azazie, a leading name in bridal and formalwear, has streamlined the process with a clear and convenient return policy. Customers can return most standard-size dresses and accessories within 30 days of delivery, while jewelry and headpieces must be returned within 7 days. For try-on dresses, they must be postmarked within 7 days of receipt, although these are non-refundable.

Known for offering customizable bridal and formalwear at affordable prices, Azazie is more than just a retailer—it’s a trusted partner in making your special day stress-free. Their focus on quality and customer satisfaction extends to their user-friendly return and exchange policies, ensuring you can shop with peace of mind.

Overview

CategoryDetails
WebsiteAzazie
Return PeriodStandard dresses and accessories: 30 days
Jewelry and headpieces: 7 days
Phone Support+1 (618) 742-3059
Email Support[email protected]
Return MediumsBy mail and through Happy Returns (US only)
Return Shipping Fee$9.99 per wedding dress (US only)
Exchange PolicyAvailable for US customers with Azazie accounts (refund issued for the original item upon return)

Azazie Return Policy

Azazie returns policy aims to make the return process as straightforward as possible. By understanding the timeframe and conditions for returns, you can ensure a smooth and stress-free experience.

azazie returns policy

Timeframe for Returns

  • Standard dresses and accessories: Returns are accepted within 30 days from delivery.
  • Jewelry and headpieces: Must be returned within 7 days from delivery.
  • Try-on dresses: These need to be postmarked within 7 days of receipt and are non-refundable.

Conditions for Returns

To qualify for a return:

  • Items must be unworn, unaltered, and undamaged.
  • Tags must remain attached.
  • Any items showing signs of wear or damage will not be accepted.

Non-Returnable Items

Certain items cannot be returned due to their personalized or intimate nature. These include:

  • Custom-sized dresses
  • Try-on dresses (if not returned on time)
  • Fabric swatches, fabric by the yard, and tape measurers
  • Shapewear and intimates
  • Final sale items

Azazie Returns Policy Methods

Azazie returns policy provides two convenient methods for returning items, allowing flexibility for customers. Choose the option that works best for you.

Happy Returns (US Customers Only)

  • A streamlined option available exclusively to US customers.
  • Offers in-person drop-off locations for quick and easy returns.

Mail-In Returns (Available to All Customers)

  • Accessible to all customers, regardless of location.
  • Requires shipping the return directly to Azazie.

Refund Process

Azazie returns policy ensures a smooth and efficient refund process for all customers. Understanding the fees and options can help you plan your returns with ease.

Fees and Refund Amounts

  • A return shipping fee applies, typically $9.99 for wedding dresses in the US.
  • Refund amounts are credited after deducting the return shipping fee.

Refund Options

  • Azazie account balance: A quick credit option available for US customers, perfect for future purchases.
  • Original payment method: Refunds are returned to the payment method used for the purchase, available to all customers.
CountryWedding DressesNon-Wedding and Atelier DressesNon-Dress Items
US$9.99$6.99$3.99
CACAD $14.99CAD $9.99CAD $4.99
UKGBP £6.99GBP £4.99GBP £2.99
AustraliaAU $9.99AU $6.99AU $3.99
GermanyEUR €6.99EUR €4.99EUR €2.99
OtherEUR €9.99EUR €6.99EUR €3.99
azazie Return Policy

Exchange Policy

Azazie offers a simple and convenient exchange policy, especially for customers in the US. Exchanges are available exclusively to US customers with an Azazie account. Items selected for exchange are treated as new orders, requiring customers to pay upfront for the replacement. Once the returned item is processed, a refund is issued for the original purchase, ensuring a smooth and efficient experience.

Damaged Item

All damaged, defective or incorrect items must be reported within 30 days of delivery. For damaged or defective items, Azazie takes quick action to resolve any issues. Customers must report the problem within 30 days of receiving the item. Providing photos and detailed descriptions to Azazie’s customer service team will help expedite the resolution process, ensuring customer satisfaction remains a priority.

Exceptions to the Azazie Returns Policy

Azazie reserves the right to decline returns under specific circumstances:

  • Bulk orders of multiple sizes, to prevent “wardrobing.”
  • Items that show signs of wear, alteration, or damage.
  • Customers with a history of excessive or fraudulent returns.

Timing of Refund Processing

The timing of refunds depends on the return method you choose. Whether using Mail-In Returns or Happy Returns, the process and timeframes vary, so it’s important to understand what to expect.

Mail-In Returns

  • Refunds can take up to 5 weeks from the receipt of the returned product.
  • Return Processing Time: 2-3 weeks, including inspection and documentation of the item.
  • Refund Processing Time: 1-2 weeks after processing the return. This includes approximately 3-4 days for Azazie to process the refund, plus additional time depending on your financial institution.

Happy Returns

  • Refunds are processed within minutes once the Happy Returns agent scans and accepts your items.
  • Refunds should appear in your account within approximately 1 week. This includes 24 hours for Azazie to process the refund and additional time depending on your financial institution.

Proof of Purchase or Receipt

Having proof of purchase is essential for processing returns or exchanges with Azazie. Ensure you keep your receipt or order confirmation email, as it helps verify your purchase and expedites the return process. Without this documentation, resolving your request may be delayed or declined.

azazie Returns Policy

Tips for Hassle-Free Returns

  • Ensure items are in their original condition with tags attached and free from wear or damage.
  • Keep your proof of purchase or order confirmation handy for a smooth process.
  • Check the return window and specific guidelines for your item type before initiating a return.
  • Use the provided return options, like Happy Returns or mail-in, for a convenient experience.

Azazie Customer Services

Customer Service SupportDetails
Chat Hours Monday to Sunday, 7 AM – 8 PM PST
Phone SupportMonday to Thursday, 8 AM – 4 PM PST
+1 (618) 742-3059
Email Support[email protected]

Social Media Handles

FAQs 

Can I return jewelry and headpieces?

Yes, but they must be returned within 7 days of delivery.

Are custom-sized dresses eligible for returns?

No, custom-sized dresses are non-returnable due to their personalized nature.

What condition should items be in for a return?

Items must be unworn, unaltered, undamaged, and have all tags attached.

What is the shipping fee for returns?

A return shipping fee applies, typically $9.99 for wedding dresses in the US.

What items cannot be returned?

Custom dresses, fabric swatches, shapewear, intimates, and final sale items are non-returnable.

Conclusion

Azazie return policy is designed to make the process simple and hassle-free for customers. By understanding the timeframes, eligible items, and return methods, you can shop confidently, knowing you have flexibility if your purchase doesn’t work out. Whether returning or exchanging an item, Azazie prioritizes customer satisfaction with clear guidelines and reliable support. For any further questions or assistance, their customer service team is always ready to help. Happy shopping!

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