Party City Return Policy

Party City Return Policy [NEW] 2024 | How to Refund or Exchange?

“Shop with Confidence: Explore Party City Return Policy for Complete Satisfaction”

Party City Return Policy:

Party City allows its customer to make a return, if they are not happy with the purchase. If they do not find exactly what they want, Party City always wants customer satisfaction so you can easily return your purchase. You can return within 30 days of purchase.

The product must be returned in its original condition along with a receipt. It should not be used, damaged or worn otherwise you cannot make a return at Party City.

Details about Party City Returns

Information Details 
WebsiteParty City 
Return time 30 days
Return methodIn-Store & Online
Refund methodOriginal payment method
Exchange In-Store & Online
Contact 800 727 8924

Party City Return Method:

Party City allows you to return or exchange your product by two ways i.e.

  • In-Store Returns
  • Online Returns
Party City Returns

Party City In-store Return:

If you are not satisfied with the purchase at Party City then you can make a return at Party City retail store. You just need to bring back your product at the store, the product must be in its original packaging along with receipt, invoice or valid government-issued photo id. The product must be unopened.

Visit the store and meet a customer representative. You can ask for help from them. Customer representatives will check your product or proof of purchase for eligibility. If they approved your product then you can make a return at a store or your refund will be initiated.

Latest POSHMARK RETURN POLICY

Party City Online Return Policy:

You can return your product via mail, they will ask you to provide order number, name, billing information and all other required info to complete a return label form. Place the product in its original packaging and mail the product back. For international returns, contact customer service for more details.

They will guide you to return your product and provide all the details where the return has to be made. Shipping fee and other handling charges are non- refundable. Send the package at the given address:

Address:

PartyCity.com, Attn: Returns, 2727 W. Diehl Rd. Naperville, IL 60563

Party City Exchange Policy:

Customers will have to follow the Party City return policy if they want to exchange the product. Mail the item back to the Party City store, wait until your product is confirmed by Party City and you get a confirmation email. It suggests that first you mail the item back and then place a new order.

Shipping fee and other handling charges will be deducted from the customer’s account. The product which you want to exchange must be in new condition with original packaging. You can exchange your product in-store and via mail within 30 days of purchase. For more queries, please contact Party City Customer Support department.

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Party City Return Policy Exceptions:

  • Seasonal items must be returned within 7 days of purchase and the refund of these products will be issued in the form of store credit.
  • Customized items cannot be returned.
  • Party City does not accept the return of Partial Party kits.
  • Helium Tanks cannot be returned to Party City.
  • You may not be eligible to make a return of Blade.
  • Timber Birthday kits are allowed to return.

Party City Refund Policy:

 If you make your return at the store, we will process your return credit immediately. Refund process may take a few days to reflect on your bank account, depending on your bank’s processing time. Refunds will be issued in 2 to 5 days in the original payment method after receiving the return. Shipping fee and other handling charges will not be refunded. The store credit can be used for the future purchase at the Party City.

Party City Return Policy Conditions:

  • If you want to return your product it must be unused.
  • Without receipt or any proof of purchase, your refund or returns are not possible at Party City.
  • Product must be in its original condition and in resalable condition.
  • The product must be undamaged or unwashed.
  • The product must be unopened and all the tags must be intact with the product.

 Party City Return Policy without a Receipt:

If you make a return without a receipt there are more chances that your request will be rejected. You need to visit the store and ask for help from the manager. Once they approve your request then you can make a return without a receipt at Party City. Your refund will be issued in the form of store credit to the lowest selling price of the product from the last 90 days.

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Party City Return Policy after 30 days:

As per Party City return policy, you have 30 days to make a return. Party City will not accept your return after 30 days. The product must be unopened and unused to make a successful return.

Party City Halloween Return Policy:

Party City has a different return window for seasonal products like Easter, Christmas, costumes and Halloween items. You need to return your items up to 7 days before the holiday. The return window of these products is different from the standard Party City return policy.

Party City Store Timings:

The store hours of the Party City in the US are mentioned in the following:

DayOpening TimeClosing Time
Monday10:00 AM8:00 PM
Tuesday10:00 AM8:00 PM
Wednesday10:00 AM8:00 PM
Thursday10:00 AM8:00 PM
Friday10:00 AM8:00 PM
Saturday8:00 AM8:00 PM
Sunday8:00 AM6:00 PM

Party City Contact Details:

Party City Customer Service Hours:

Party City customer Representative is available from Monday to Friday from 7:00 AM to 8:00 PM.

Party City Social Media Handles

FAQs:

Party City has a very generous return policy, for in-store and online return you have 30 days to make a return. The product must be returned in its original and resalable condition.

You may get your refund within 2 to 5 working days in the original payment method you used initially. 

Yes, you can make your return after 30 days but you will be able to get a store credit for the lowest selling price of the product in history.

Yes, you can return the opened product to Party City but it must be in its original and resalable condition.

Yes, if you made a purchase from the Party City website, you can return your product at the Party City store.

If you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product.

No, you cannot redeem your credit online. You must visit the stores to redeem the card.

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