Big 5 Return Policy 2024 [LATEST] | Online & In-store
Big 5 aims to ensure customer satisfaction with all purchases. If a purchase is not satisfied, customers can return it in-person at a store location or via mail. Big 5 allows customers to return their products in unused condition within 90 days. The item must be returned in its original condition along with the receipt. You must provide the proof of purchase at the time of return.
Details of Big 5 Returns
| Information | Details |
| Website | Big 5 |
| Return time | 90 days |
| Return medium | In Store & Online |
| Refund mode | Original mode of payment |
| Contact | (800) 898-2994 |
Big 5 Return Policy without Receipt
To return a product to Big 5 without a receipt, a valid photo ID proof issued by the government is required for all returns and exchanges without a receipt. As your return is without a receipt then your refund will be issued in the form of the store credit.
You cannot request a refund in its original payment method or full price refund. If you return your product without a receipt then your refund will be issued in the form of the store credit equal to the lowest selling price of the product.
Big 5 Return Method
There are two return methods at Big 5 i.e. in-store returns and online returns.
Big 5 In Store Return Policy
To return an online order at a store location, the original packaging slip must be included, and further information can be found in their In-Store Customer Service Policies. You can use the store locator to find the Big 5 store near you. Valid proof or receipt of the product is required for original shipping, otherwise, extra charges must be paid to the Big 5.
If the original packaging is missing, the product can be returned in a similar packaging for shipping. To return a product, bring the original receipt and request the store representative to process the return.
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Big 5 Online Returns
You can return your product through the website, another purchased mode, or via email.
Big 5 Exchange Policy
The product can be exchanged within 90 days of purchase or delivery. You can also replace your product with another one. The exchange process is similar to the return process, as detailed in this article. The exchange product requires valid proof of receipt, original packaging, and shipping cost. For more queries, you can contact the customer service department.
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Big 5 Refund Policy
You can return your product for a refund. The return product must be according to the Big 5 return policy terms and conditions. Refunds for qualifying returns will be processed within 30 days of receiving the returned item(s), with gift returns being issued to the original purchaser.
The refund will not include the shipping cost, and after excluding it, the refund will be fully refunded. The refund can be made through store credit or cash. If you need more assistance, feel free to contact the customer service department.
Big 5 gift Card Policy
To redeem a gift card, use the Big 5 website or any Big 5 Sporting Goods store. The card must have a 19-digit number and a PIN. If you have questions or problems redeeming your gift card, call the Customer Service Department at (800) 898-2994 Monday through Friday, 8:00 AM to 4:00 PM. Gift cards never expire, and additional funds can be added to an active card at any Big 5 Sporting Goods store. If you have lost or stolen the gift card then Big 5 is not responsible to redeem your card or cash.Â
Big 5 Order Cancellation Policy
To cancel your order, please contact our customer service department at (800) 898-2994. If your order hasn’t been processed, a customer service representative can cancel it for you, resulting in an email confirmation and a drop in any associated charges.
To cancel an order, there is a limited time so try to cancel your order as soon as possible. Once it is done for processing or out for delivery then you cannot cancel your order. You can follow Big 5 return policy if you could not cancel your order.
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Big 5 Delivery and Shipping Details
Big 5 Contact Details
Big 5 Customer Service is available Monday through Friday from 8:00 AM to 4:00 PM. You can call the customer service at the given number (800) 898-2994.
