Big 5 Return Policy

Big 5 Return Policy 2024 [LATEST] | Online & In-store

Big 5 aims to ensure customer satisfaction with all purchases. If a purchase is not satisfied, customers can return it in-person at a store location or via mail. Big 5 allows customers to return their products in unused condition within 90 days. The item must be returned in its original condition along with the receipt. You must provide the proof of purchase at the time of return.

Details of Big 5 Returns

Information Details 
Website Big 5 
Return time 90 days
Return medium In Store & Online
Refund modeOriginal mode of payment 
Contact (800) 898-2994

Big 5 Return Policy without Receipt

To return a product to Big 5 without a receipt, a valid photo ID proof issued by the government is required for all returns and exchanges without a receipt. As your return is without a receipt then your refund will be issued in the form of the store credit.

You cannot request a refund in its original payment method or full price refund. If you return your product without a receipt then your refund will be issued in the form of the store credit equal to the lowest selling price of the product.

Big 5 Returns

Big 5 Return Method

There are two return methods at Big 5 i.e. in-store returns and online returns.

Big 5 In Store Return Policy

To return an online order at a store location, the original packaging slip must be included, and further information can be found in their In-Store Customer Service Policies. You can use the store locator to find the Big 5 store near you. Valid proof or receipt of the product is required for original shipping, otherwise, extra charges must be paid to the Big 5.

If the original packaging is missing, the product can be returned in a similar packaging for shipping. To return a product, bring the original receipt and request the store representative to process the return.

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Big 5 Online Returns

You can return your product through the website, another purchased mode, or via email.

  • To initiate an RMA, contact their customer service department at (800) 898-2994 within 90 days of the purchase date.
  • To ensure a full refund, use original shipping packaging and securely pack the item(s) with all included parts, paperwork, and accessories. If not possible, use similar packaging.
  • All products must be returned in their original condition.
  • The RMA process involves receiving a return shipping label via email. 
  • Print the label, remove all other labels, attach it to the package, and drop it off at the nearest FedEx carrier pickup location, without any additional postage required. 

Big 5 Exchange Policy

The product can be exchanged within 90 days of purchase or delivery. You can also replace your product with another one. The exchange process is similar to the return process, as detailed in this article. The exchange product requires valid proof of receipt, original packaging, and shipping cost. For more queries, you can contact the customer service department.

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Big 5 Refund Policy

You can return your product for a refund. The return product must be according to the Big 5 return policy terms and conditions. Refunds for qualifying returns will be processed within 30 days of receiving the returned item(s), with gift returns being issued to the original purchaser.

The refund will not include the shipping cost, and after excluding it, the refund will be fully refunded. The refund can be made through store credit or cash. If you need more assistance, feel free to contact the customer service department.

Big 5 gift Card Policy

To redeem a gift card, use the Big 5 website or any Big 5 Sporting Goods store. The card must have a 19-digit number and a PIN. If you have questions or problems redeeming your gift card, call the Customer Service Department at (800) 898-2994 Monday through Friday, 8:00 AM to 4:00 PM. Gift cards never expire, and additional funds can be added to an active card at any Big 5 Sporting Goods store. If you have lost or stolen the gift card then Big 5 is not responsible to redeem your card or cash. 

Big 5 Order Cancellation Policy

To cancel your order, please contact our customer service department at (800) 898-2994. If your order hasn’t been processed, a customer service representative can cancel it for you, resulting in an email confirmation and a drop in any associated charges.

To cancel an order, there is a limited time so try to cancel your order as soon as possible. Once it is done for processing or out for delivery then you cannot cancel your order. You can follow Big 5 return policy if you could not cancel your order.

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Big 5 Delivery and Shipping Details

  • Items listed as “In Stock” are expected to deliver within 1-2 business days.
  • Weekends, holidays, special promotions and other factors may delay shipment.
  • Shipping carriers are operating beyond their planned capacity, causing delays.
  • Customers can choose between standard ground shipping or expedited service.
  • Promotional rates apply to standard ground shipping and handling charges for qualifying orders and shipping destinations.
  • Items marked for Oversized delivery are not available for delivery to Alaska and Hawaii and incur additional shipping surcharges.
  • Ground service is delivered via FedEx, estimated delivery between 5-7 business days.
  • Gift cards ordered will ship separately via the United States Postal Service.
  • Shipping and other handling charges consider typical costs associated with processing orders, handling, packaging, and delivery.
  • Risk of loss and title for items passes to the customer upon delivery.
  • Shipping to international addresses, international freight forwarders, APO, FPO, or territories is not available.

Big 5 Contact Details

Big 5 Customer Service is available Monday through Friday from 8:00 AM to 4:00 PM. You can call the customer service at the given number (800) 898-2994.

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You can return your product within 90 days of purchase. To return your product visit their store and return them via mail.

To return a faulty purchase, you should contact the customer service department as you received your order. You have to provide them required information such as name, address, order number and image of the defective part of the product. They will arrange a return for you or shipping charges will be borne by the company.

If you used products heavily then we’re sorry to inform you that your return may be rejected. As it is clearly mentioned in their return policy condition, the product must be returned in its original condition as you have received.

Big 5 Sporting Goods
2525 El Segundo Blvd
El Segundo, California 90245
United States

Yes, Big 5 allows you to make an exchange. You can exchange your product in different colours, sizes or styles.

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