Hibbett Return Policy

Hibbett Return Policy 2024 | No Handling Charges

Hibbett Sports is a retail store with over a thousand locations in the southern and southeastern US, offering a wide range of sporting goods and equipment through both online and brick-and-mortar stores.

Hibbett Sports offers a 60-day return policy for customers to exchange products in-store or online, ensuring a positive customer experience. Standard ground return shipping offers free handling of returns.

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Details of Hibbett Returns

Information Details 
Website Hibbett 
Return time60 Days
Return medium In Store & Online
Exchange NA
Refund modeOriginal payment method

What are Return Methods at Hibbett?

There are two return methods provided by Hibbett i.e. In Store & Online Return.

Hibbett In Store Returns

Hibbett’s brick-and-mortar stores are required to accept returns for in-store purchases. In store purchases can only be returned to the store. Bring the item to the store in its original condition. The store representative will examine your return product and then allow you to return or exchange the product. To process a refund, you need to provide the shipment email, order confirmation email, or packing list

Hibbett Returns

Hibbett Online Return Policy

Hibbett Sports only provides mail-return services for online-purchased products. If you purchased something from a store, you are required to return it to the store. To return products to Hibbett Sports via mail, simply fill out their online form with your order number and name. Online orders can be returned without a proof of purchase, as the order number is considered proof of purchase.

You will receive a shipping label to print and attach to your package or envelope. The shipping label will clearly indicate the destination, eliminating any concerns about the shipment’s destination.

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Conditions of Hibbett Return Policy

  • Hibbett Sports mandates that all returned products must be in “new condition” upon return.
  • The return policy condition implies that the clothes are unwashed and unworn.
  • Items not related to clothing, apparel, and accessories should not be removed from their packaging or wrappers.
  • The item must be returned in its original packaging, although it doesn’t need to be intact.
  • If you find a defective item like a baseball bat, it’s best to return it to the manufacturer, not Hibbett.

Hibbett Refund Policy

In-store purchases receive refunds using the original payment method, while debit cards and checks receive cash payments. Your order may take 14 business days to process, while it may take up to 30 days for your bank accounts to transfer the funds. 

Online purchase refunds are processed through the original payment method, while debit card payments are refunded in cash. The item will be returned to the original purchase credit card used via mail. The process can take up to 7 working days, with the refund being processed and sent via email, and the original payment method reimbursed.

Purchases of gift cards or merchandise will be refunded as new cards in-store and a digital gift card via email for online purchases.

Hibbett Exchange Policy

Hibbett items purchased online cannot be exchanged. If you encounter a problem with the size or color of your merchandise, you must either return it to a Hibbetts Sports store or send it for a refund. The refund can be used to place a new order for the correct item. For more queries, contact the customer service department.

Hibbett Return Exceptions

There are the following return policy exceptions:

  • Items not in “new condition”.
  • Customized items cannot be returned.
  • Items compromised by being taken out of the package.
  • Items above a certain size category.
  • Items cannot be returned based on how they were purchased, such as online purchases.
  • Most apparel and equipment can be returned, but items that cannot be transported personally should be contacted before shipping.

Order Cancellation Policy

Orders can be canceled within one hour of placement, but if you cannot cancel your order, please do not contact customer service. If you were unable to cancel your order, return your product according to their return window. This article helps you to return your product easily.

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Hibbett Gift Card Policy

Gift cards are non-transferable, non-refundable, and cannot be redeemed for cash, except as required by state law. They are unable to replace lost or stolen gift cards. They don’t impose sales tax on the purchase of gift cards, but tax is imposed when the gift card is redeemed. Gift cards or merchandise purchases will be refunded as new cards in-store and a digital gift card via email for online purchases.

What is Hibbett Return policy without a receipt?

You are allowed to make a return without a receipt. But if you make a return without a receipt you have to show a valid ID issued by the government and your refund will be issued in the form of the store credit equal to the current selling price of the product.

Contact Details

Hibbett’s customer service number is 844-362-4422, accepting phone calls during the same working hours as their online presence.

Hibbett Customer Service Hours

Hibbett Sports customer service is available only during specific hours, from 8:00 AM to 10:00 PM ETC, 7 days a week. To receive a fast response, use the live chat during working hours. Despite the absence of an online chat, the service is satisfactory and can provide all necessary information. If you submit an online form during off-hours, Hibbett Sports support will consider it later.

Social Media Handles


You can make a return within 60 days of purchase.

Hibbett Sports don’t have a shipping or restocking fees for returning items via mail, as their special shipping label is required, and there are no additional costs for returning or restocking items.

Hibbett requires returns to be in “new” condition, but the appearance of an item is subjective. Returns may be rejected if the store suspects wear, or accepted if worn. So it is better to return unused products. If you use it heavily then your return request will be denied.

Refunds are possible, but not in cash as the window has passed. Instead, a partial cash refund and full in-store credit are provided, but mail returns are not accepted.

Your refund will be issued within 14 working days in the form of the original payment method.

No, they do not offer an exchange policy via mail.

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