Cash Converters Return Policy

Cash Converters Return Policy 2024 | Your Ticket to Easy Returns

Discover the ins and outs of Cash Converters return policy. Get expert insights on returns, refunds, and exchanges in this comprehensive guide.

Cash Converters Return Policy:

Cash Converters Return Policy gives its customers a 30-day timeframe to return the items they are unsatisfied with. You can return the items online or in-store. An original sales receipt is required to make a return. The returned items must be unused, unworn, and in the original packaging. You may be required to provide your name and number for the return or exchange process.

Details of Cash Converters Returns:

Information Details 
Website Cash Converters 
Return time 30 days
Return medium In- Store & Online
Refund method Original mode of payment
Customer Service hours Monday to Friday: 07:30 – 17:00
Saturday: 09:00 – 13:00.
Cash Converters Returns

Cash Converters Return Policy Without Receipt:

You need to submit your receipt to make a return at Cash Converters. Cash Converters has a very straightforward return policy. If you fail to submit your receipt then you can’t make a return or exchange to Cash Converters. For more queries contact our customer service department or visit Cash Converters store.

Cash Converters Return Policy After 30 Days:

You have 30 days to make a return at Cash Converters. But if you make a return after the standard return window they will not accept your return. In that case your amount will not be refunded to your bank account. Your amount and product will go in vain if you return after 30 days.

Cash Converters Return Method Conditions:

There are following conditions that must be fulfilled if you want to return your product at Cash Converters:

  • The product must be returned in its original condition.
  • The product must be sealed, undamaged or unworn.
  • You must submit the proof of purchase with the product to make a return.
  • All tags must be intact with the product.

Methods of Cash Converters Returns Online:

Cash Converters provides two options to return the items:

  • Return to the Cash Converters store
  • Return by mail to the Cash Converters warehouse.

If you made a purchase from the store, you can only return your product at the store. You are not allowed to return it via mail.

Cash Converters In- store return method:

You can return your items to Cash Converters within the 30 -day window. The Cash Converters store returns are hassle-free. All you need to do is bring your items and their original sales receipt, and the store assistant will help you with your return.

The refunds will be credited to the original payment. You can return or exchange the items if they are unused and in original condition, along with their tags attached to an original sales receipt.

Cash Converters online return Method:

You can return your online purchase to Cash Converters by following the given steps:

  • Please securely pack your items in a package or any cardboard shipping box. The original Cash Converters package is recommended.
  • You need to write your name, return address, and order number on the return shipping label. You can find the order number in your order confirmation email as well as in the Order History on the website.
  • Contact the customer service team if you need a new return label.
  • Write down the return tracking number or a picture of the label for record purposes.
  • Drop off your package at any authorized UPS location.
  • You can check the return order status. You need to login to your account and go to my order section. By entering order number and email address you can trace your status.

Cash Converters Refund Policy:

If you are not happy with the purchase that you made at Cash Converters, you can get your refund. The return item must be in its original condition, it should be undamaged, unworn and unused. Cash Converters will send you a confirmation email, either your refund is accepted or not.

Customers will get their refund as the same mode of payment used for a purchase. Refund process may take about 10 business days to complete. It can take more time to reflect back to your account due to the bank account processing time. After processing your refund will be issued within 2 to 7 business days. If you make an online return then return shipping charges will be deducted from your refund.

Cash Converters Exchange Policy:

You have a period of 30 days to get an exchange for your item without being charged extra. Make sure that your item is in pristine condition. It will take 14 days for your exchange to get processed. According to Cash Converters return policy, the exchange will be possible if your product must be in its original condition.

Cash Converters does not accept your product for an exchange if it is damaged or unsealed. Furthermore, you cannot exchange used products at Cash Converters. Due to unavailability of the product, the company has a right to deny exchange.

Cash Converters Return Policy Exceptions:

There are few Cash Converters return policy exceptions. Some products can’t be returned or exchanged to Cash Converters.

  • Your return item must be unused and in the same condition that you have received.
  • The product must be returned along with the original receipt.
  • Please securely pack your items in a package or any cardboard shipping box. The original Cash Converters package is recommended.
  • You are not allowed to make a return of intimate products.
  • You are not eligible to make a return of hazardous materials of flammable liquids or glasses.
  • You cannot make a return of sanitary goods.
  • Please inform us before sending your product back to us via mail.

Order Cancellation Policy:

If you wish to cancel your order, please contact our customer support department. If the shipment process has already started, cancellation may not be possible. If you have received an unwanted product then you can return or exchange your product at Cash Converters.

Cash Converters Faulty Returns Policy:

If you receive a faulty, damaged, or defective item from Cash Converters, you can contact the Online Customer Service Representatives as soon as possible after receiving it. The team will assist you in returning the faulty item and giving you a refund or exchange for it.

Contact Details:

You can contact the Cash Converters Customer Service team on their website and have a chat with their agent, or you can email them at [email protected]. You can also call Cash Converters customer support at +27 (0) 87 820 4758.

Cash Converters Store Timings:

You can go to the Store Locator on the Cash Converters website to learn about the store hours and location of the nearest Cash Converters store to you.

Social Media Handles


What is Cash Converters Return Policy?

Cash Converters has a very straightforward return policy, you must return your product within 30 days of purchase. The product must be returned in its original condition. 

In how many days can I receive a refund at Cash Converters?

Refunds may complete about 10 business days. Refunds will be issued in the original payment method, so refund time depends on your bank account.

Can I return damaged products?

If you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product.

Can I make a return without a receipt at Cash Converters?

No, you can’t make a return without a receipt to Cash Converters. They will not allow you to return, exchange your product. 

Can I make a return after 30 days at Cash Converters?

No, Cash Converters will not accept your return after 30 days. 


Cash Converters’ return policy is essential for a smooth shopping experience. With a 30-day window for returns, clear guidelines on condition, and various return methods, you can shop with confidence. Whether you’re seeking a refund, exchange, or simply want to know the exceptions, this guide has covered it all. Make informed choices and enjoy hassle-free returns with Cash Converters.

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *